Chengdu Tax: Upgrade the convenience measures to optimize the business environment

This year, the Chengdu Taxation Bureau of the State Administration of Taxation expands taxes and fees, upgrading taxes and fees, and continuously optimized taxes for tax payment services around the concept of "taxpayer payment".

On the background of the Taxation Service Office of the Taxation Bureau of Qingyang District, Chengdu, the large screens of the intelligent monitoring platform are constantly changing and updated. The platform monitor the taxpayer queuing in real time, and monitor the quality and efficiency of the business of the window. It can predict the blocking points in advance, conduct early warning prompts, divert queue people, and allow the tax service hall to maintain smooth, orderly, and efficient operation.

In the Tax Service Office of the Pengzhou Taxation Bureau, the unsuccessful office of the bureau's office reflects that the window has become a green tax channel that can do things, good services, and fast service. Relying on the issue of issues to register the ledger mechanism, set up a "problem solving team" composed of multiple departments' backbone, establish a closed -loop work chain of "problem collection, analysis and processing, tracking feedback, and improvement of improvement." "Matters, open up the" last meter "of the people and serve the masses.

In 2021, the pilot of the "tax insurance" was launched in the ground, and this year has been launched in Chengdu this year. Faced with more than 10 million natural persons, Chengdu Tax United Human Resources Society and other departments have established a joint service mechanism for social security premiums. Since the implementation of the new mechanism, a single new insurance registration payment business has shortened by 80%, the average waiting time for cross -department and multi -window business has been shortened by 67%, and the quality efficiency of payment services has been greatly improved.

The convenience measures are also extending online. Recently, the business backbone of the Wenjiang District Taxation Bureau of Chengdu walked into the delivery site of the commercial house. The on -site counseling of more than 100 taxpayers completed the tax -related matters of real estate transactions through the “hand -handled” small procedures of Chengdu tax deeds. "It is only convenient to use a little more on the mobile phone in just a few minutes. It is not like you had to run in several places before. It is really convenient." At the delivery site of Mingxin City Community, Wenjiang District, the owner Ms. Li was on this. New measures are very appreciated.

It is understood that Chengdu's tax deeds "hand -in -hand" mini -proceedings streamlined the processing process, and changed the "taxpayer running" to "data running". The buyer submits the required information to the developer in batches. After the tax personnel online nuclear tax, the buyer notified the buyer through the SMS. The buyer can choose to pay for remote taxes for a variety of ways. The program notice can also download the printing deed tax payment certificate online.

The establishment of the "Tianfu · Tax Post Station" allows the tax service to sink to the streets and towns to bring more convenience to the people in remote areas. Last year, Chengdu Tax and Post jointly created a "Tianfu · Tax Post Station" that "invoiced taxes, invoice delivery, document delivery, and tax law publicity", and sent taxes and fees to the door of the masses. At present, the city has built more than 280 tax postal stations to cover all towns and villages.

In order to comprehensively and accurately understand the taxpayer's taxation experience and demands, Chengdu Tax also took the lead in launching the "Tax Service 360 ​​Experience and Woodpecker Special Action" in the province, recruiting tax staff and tax volunteers to form a team of experienceists, and through the truth The business processing has carried out a full -process experience, and three -dimensional collection of taxpayers' vital feelings and suggestions.

Ms. Zhang said that any difficulty in handling taxes can be reflected directly through the feedback channels of the experienceist. The tax bureau will actively help find ways to solve. Many services are more optimized than before. The company's cancellation business is smooth every link, and it really needs to be praised by the Taxation Bureau!

It is understood that the "Woodpecker Special Action" has carried out a total of 5 special experience activities since this year, and a total of 132 issues and suggestions have been received by the experienceists. Management to ensure that the rectification is optimized and promotes the continuous improvement of taxpayers' satisfaction.

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