Guangzhou poll: half citizens are satisfied with local public services, and public transportation services are most acclaimed

Text/Yangcheng Evening News all -media reporter Guo Siqi Picture/Correspondent Mingyi

On August 25, the Guangzhou Socialistic Intelligence and Public Opinion Research Center issued a report from half of the local public services. The report analyzes the changes in citizens in recent years based on the relevant polls carried out by the Guangzhou Socialistic Intelligence and Public Opinion Research Center in recent years, focusing on public transportation, medical care, education, pension, and news communication, and compare the evaluation characteristics of different people.

More than half of the interviewed citizens are satisfied with local public services public transportation services.

According to polls, citizens have given a positive evaluation of local public services. The satisfaction of various services basically exceeds 50 % in 2021, that is, more than half of the people interviewed citizens have expressed their satisfaction to varying degrees.

Specifically, public transportation services have the highest evaluation, with a high level of satisfaction of 83%, reaching 83%, ranking first in various service matters for five consecutive years. Followed by news communication, satisfaction is 75%.

Medical service satisfaction is more than educational care service evaluation has increased

Three public services that are closely related to citizens and the most watched public services that have been closely related to the citizens are significantly different in recent years. Among them, the accumulated satisfaction of medical services has increased by 22 percentage points in five years, from 42%in 2017 to 64%in 2021, and the dissatisfaction dropped from 22%to 12%. The education service evaluation has not improved much in the past five years, and the satisfaction has just exceeded 50%, which is 54%. It is obviously lower than that of medical services 10 percentage points, which is very opposite to 8 percentage points higher than medical services five years ago. The satisfaction of the elderly service has increased by 7 percentage points in the past five years, from just over 40%to nearly 50%, and 48%in 2021.

Specifically, in terms of education services, the data of relevant departments show that the number of local degrees can meet the needs of citizens. "It is more expensive", 49%of the primary and secondary school parents said that the cost of education makes the family "bears a large" or "larger"; from the perspective of parents, children can "read books" are basically not a problem, but the quality of teaching is good There are still few schools near home, and it is difficult to meet the needs and expectations of good schools at the door of the house.

In terms of elderly care services, in recent years, Guangzhou has vigorously promoted the construction of a one -stop community comprehensive pension service center, which meets the needs of citizens' pension at their doorstep, and has obtained the approval of most of the 96%of the citizens. However, unlike medical and educational services, the pension service starts relatively late and the foundation is weak. In the context of the rapid aging localization of the local area, citizens have not evaluated the relevant work high, and there is still a large gap between the current status of pension services and the hope of citizens.

Residents of surrounding and peripheral urban areas have improved to varying degrees

From the perspective of different urban areas, the evaluation of medical services in various urban areas has improved significantly. Baiyun, Huangpu, Panyu and other surrounding urban areas are more prominent. Satisfaction has increased by 26 percentage points in five years, and other urban areas have risen by about 20 percentage points.

For the evaluation of elderly care services and educational services, the evaluation of residents in the surrounding urban areas has improved to varying degrees. The satisfaction of satisfaction in 2021 is not much different from the center and peripheral urban areas. Five years ago, the evaluation of the elderly care and educational services in the surrounding urban areas was relatively lagging behind Other urban areas.

The evaluation of public transportation services such as Nansha, Zengcheng, Huadu, Conghua and other peripheral urban areas has improved significantly, and satisfaction has increased significantly by 21 percentage points to 80%, which is basically the same as the surrounding urban areas. 12 percentage points.

The elderly are most satisfied with public transportation services but evaluate the medical services under intelligent

From the perspective of people at different ages, for public transportation services, the elderly who are 61 years old and above are the best evaluation, with a satisfaction of 93%, which is 10 percentage points and more than other people; In recent years, the evaluation improvement has been the smallest among the people. It has increased by 12 percentage points in five years, while the increase in other people has increased by more than 20 percentage points.

The elderly have a large demand for medical services. In recent years, local hospitals have added self -service facilities to gradually replace the artificial service window. To a certain extent, the elderly are difficult to see a doctor and troublesome. The polls show that as many as 51%of the respondents said, " The online appointment for registration makes it more difficult for the elderly to see a doctor, and it is more annoying to see a doctor. It means that the proportion of the "inspection, results" and "pay" links are about 30%, 32%and 28%, respectively.

Source | Yangcheng Evening News • Yangcheng School

Responsible editor | Gao Yan

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