Bao Ma spends more than 50,000 to live in the confinement center, "I can't bear to ask for refunds and be rejected"

Recently, 37 -year -old Ms. Chen reported to Xiaoxiang Morning to help reporters that after production, she came to the Changsha Jian Beiya's mother and baby club to confine, and the deposit paid a total of 55,000 yuan to handle 56 days of check -in. "I live in two batches. The first batch of Yueyue is very good, but the second batch of Yueyue has a variety of problems. The feeding posture does not cause the child to vomit milk. I fell asleep when feeding. People are placed in the room and so on. "

Ms. Chen left the club for 20 days. She asked the club staff to withdraw the remaining money to her, but was rejected.

On June 18, the manager of the club said that the service quality of the Yueyue was no problem, and the child's vomiting was also the cause of personal constitution. "The parties have made many times in our club. Let us lose three customers. When we stayed, we counted her at a preferential price and gave her a deposit. She confiscated. We can't refund the remaining money. . "The manager said that the other party was advised to take the legal procedure.

complaint:

Poor service quality of confinement center

The store does not give the remaining money

Ms. Chen is from Guizhou. She is 37 years old and is an elderly mother. On January 6 this year, the couple gave birth to children born through IVF technology. "My child is premature. When I was born, I was hospitalized, and I went to the confinement center." Ms. Chen's confinement center was the Jian Beiya maternal and baby club located on Furong Middle Road, Changsha. "We signed a contract, a total of 56 days in staying, 52,000 yuan, and a deposit of 3,000 yuan."

Ms. Chen said that when she first moved in, the club arranged a Yueyue surnamed Yang for her. "This monthly service is okay." 28 days later, Ms. Chen ended for the first time. On April 20, her child would breathe herself and meet the discharge criteria, so she took the child to prepare for the second time to check in.

"I proposed to the person in charge and the store manager who wanted to use the previous Yueyue. They said that they would help me arrange. At first, they arranged a surname to Xiang Yueyue, and finally a surname Peng came." Ms. Chen told Reporter, the quality of the service surnamed Yueyue is not good: "When she feeds the child, the child always vomits milk. It is the wrong posture. I also found that the exhaust holes on the pacifier were blocked when the pacifier was breastfeeding."

On the third day of staying, the club replaced Ms. Chen another Yueyue surnamed Yueyue. "The feeding posture of this Yueyue is not right. It should not hold the child's back, but to hold the child's head. My child's weight will not rise and fall." On April 26, Ms. Chen went to the hospital. Let the other party help look at it. "I'm not assured, let's take a look at the previous month.

Ms. Chen also revealed that when she fed her children, she fell asleep when she feed her child. She took out a photo. In the photo, the Yueyue closed her eyes when she feeded her eyes. In addition, she also revealed that the chicken soup was replaced with bean sprouts soup. Various factors made Ms. Chen "intolerable", and she left the mother and baby club on April 28.

Earlier, Ms. Chen found the club twice, asking for the cost of the remaining 20 days, but she was rejected. "I have rented it outside now, and I invited Yueyue again. The meaning of the club means that the money could not be retreated. Let me continue to live, but how can I continue to live in this service quality?"

△ Ms. Chen said that Huang Yueyue closed her eyes to feed her children, "like sleeping"

Response:

She had caused customers to lose many times before

Can't refund the money, it is recommended to take legal procedures

On June 18, Chenyi helped reporters to Jianbeiya's mother and baby club. After the reporter showed the relevant documents, a manager named "Xiaoxiao" said that he was not allowed to shoot in the store and immediately report to the police. After the police rushed to the scene, the manager said that he could go to the police station for further negotiation. Subsequently, the reporter and the personnel of both sides came to the police station.

"There is no problem with our service quality, and the Yueyue is very dedicated. When she moved in for the first time, she must be satisfied with our service here, otherwise it would not stay for the second time." Xiaoxiao told reporters that the first During the twice, they changed Ms. Chen to a higher gear of the moon out of comprehensive consideration. "This is not like ordering, not you who picked it, and we arranged it. I didn't expect her to be dissatisfied."

Xiaoxiao said that children vomiting milk are personal constitution, which has nothing to do with Yueyue. Ms. Chen's requirements for Yueyue are very high, and they are individuals. "Our original price was 39,800 yuan 28 days. She said that staying for 56 days, we were calculated at a preferential price, and it was a lot cheaper." After that, Xiaoxiao said that when I was on May 20th The other party had withdrawn the deposit, "She won't collect it."

Xiaoxiao revealed that as early as April 28 and May 5, Ms. Chen had come to the club twice. In the surveillance video of the club, Ms. Chen took a soundplay speaker. "On May 5th, she came over with a soundtream speaker. She kept circling around in our front desk, and said that our store was not good. On that day, 2 customers were preparing to sign the bill, and then left away. . Today (June 18), also, we have lost another customer, and the losses are more than 100,000. "

Ms. Chen said that she took the soundtrack horn but did not use it. "Even if I use it, I am also protecting my consumption rights."

"Tang was replaced even more. We are all uniform chefs, and the dishes will be different in different cycles." The manager said that Ms. Chen's demands could not be satisfied, and the other party could take the legal procedure.Source: Xiaoxiang Morning News

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