"Discipline Inspection+Service" helps the quality of service to improve, and supervise escort protection and power supply

This website (correspondent Xiao Wen) "How many households have visited and how many households have been visited at present, whether the people card is pasted to the household, whether the customer knows the name and contact information of the manager of the Taiwan District" on August 25, the disciplinary inspection company of State Grid Longhui County is responsible for People led the inspection team to the suburban power station in a "four nor two straights" way, asking questions to the manager of the Taiwan district and inspecting the work progress and related information of the all -customer visit of the institute. State Grid Longhui County Power Supply Company Precision Supervision and escorting high -quality services.

In order to further do a good job of high -quality services and continuously improve the convenience, satisfaction and gain of users' electricity consumption, this year, the company's disciplinary committee has closely focused on the central work, focused on the needs of the enterprise, the people's hope of the masses, based on their functional responsibilities, fully exerted their full play, and give full play to their full play. The role of "supervision of supervision" helps to improve power supply services.

"Step in the hoof" implements responsibility. Since the company has formulated a power supply service improvement plan in March, the company has taken the "party building+turn -catching" as the platform and the "Oriental Red" Communist service team as the carrier to pay close attention to the management of penetrating power construction and comprehensively carrying out the "face -to -face · heart and company company. Heart "Special visit to the big visits, and conducts full customer visits in strict accordance with the plan. The company is in charge of the leadership of 80 customers in 4 platform districts of the Power Supply Power Power Supply Center every month to supervise the results of the visit. Adhere to the principle of "visiting and establishing a problem account", in -depth understanding of customer electricity demands, difficulties encountered in business processing, and doubts about electricity consumption. The purpose of work order, lowering complaints, and superior services ".

"Tailor customized" supervise rectification. The company's disciplinary commission has collaborated with the professional department to conduct customer return visit supervision and inspection, conducts the "four nominity" inspections and visits in comparison, and investigate the daily service work of the power supply center. Limited rectification time limit. At the same time, through visiting customers to collect the opinions of "turning style and service", collect opinions and suggestions on the company's improvement of work style, enhance high -quality services, enhance the trust between power supply companies and customers Customer bridge between customers.

"Sword High Suspension" strictly check the fast place. Strictly cracking down on the "All Customer Visit" activity, the behavior of dedicated visits, visits flowing in form, formalism, and bureaucracy. As of now, a total of 18 problems have been found, and 3 batches of 19 batches have been reported to continue to strengthen the deterrent effect. The discipline of iron promotes the county's optimized business environmental work measures without discounting.

In the next step, State Grid Longhui County Power Supply Company will sort and summarize the feedback issues of visiting, and to form a list of issues for the formation of electrical demands for supply and power supply within the scope of the policy. The production and life should be well guaranteed.

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