Star -rated tree benchmarking government service upgrade

Live broadcast Rizhao August 29th News Rizhao actively targeted the bank's financial service industry, and launched the government service hall (window) star evaluation management model in the province to innovate. "Government Service Complex" with wisdom, efficient service, comfortable environment, and complete function.

Since the launch of the municipal government service hall for more than a year, the enterprise people have entered a door to do more things to become the norm. The experience of doing things is getting better and better, and the environment is comfortable.

Citizen Li Xiaoxia: All the projects can be completed together. Just now I took my child to apply for an ID card, and then handled my own driver's license and the violation of the car. The child likes here again. I just read the book for a while, and then came to play in the playground for a while. The environment was particularly comfortable.

How to make government services more standardized, standardized and facilitated, and make the masses more satisfied? Rizhao's benchmark banking system finds the answer. By actively marking the Star evaluation standards and practices of the Bank of China on the BOC Association, the city has launched a government service star assessment work in the province, introduced specific management assessment and scoring standards, and scoring the city's government service centers and window scoring evaluation. Star, the top 20%of the top 20%get the "five -star" rating. The municipal government service center has established a benchmark for star management. Each window has increased reform and innovation according to the standards created by the star. The public security window integrates the original police window into a full -scale and specialized window, "one window to run", and carry out government service standard construction in the city's public security system window.

Yang Fang, the person in charge of the public security window of the Municipal Government Service Hall: Putting the high -frequency of our masses' needs in the entire science window. On the other hand, we introduced the "ten standardization" construction opinions in the city's public security organs. The public security window is based on the high standard requirements of the five -star window of the Municipal Government Hall. We have also extended the work of our window to 78 household registration police stations.

Hall star management and red flag window selection, work discipline, dressing etiquette, service attitude, etc. are the foundation, process re -construction and service innovation are the core. Integration reforms of the enterprise's full life cycle service, differential projects of key projects, ledger promotion, electronic certificates, and policy "exemption to enjoy" and other series of reform matters, and continue to polish the "Sunshine Speed" government service brand. Various theme scenarios are often "new". Recently, the provident fund window revolves around the "multiple running, materials, and many links" of the provident fund loan to buy a house. The 13 business platforms of the unit are packed on 15 matters such as the online signing contract and the provident fund withdrawal as "one thing".

Yao Qingqing, Chief of the General Section of the General Management Department of the Municipal Housing Provident Fund Management Center: We have developed and created a system service platform for provident fund loans to "system direct connection, online or online" system, and realize loan applications, signing, mortgage, pre -transfer, solution, etc. At one time, the masses came to the window, and they could "one window" acceptance, "one table" declared, and "one trip".

Each district and county optimize the lobby according to the Star -level evaluation standards, and on the basis of this, we will innovate their own actions. Donggang District has set up a "unable to do" window to specialize in "difficult things". Lanshan District has carried out the standardization of convenience services in 67 villages (communities) in the district. "Big Data+Trust Approval" service model, the full process of the high -tech zone project, and Shanhai Tian established Zhang Side's government service team. The Economic Development Zone implemented the "hexagonal linkage" innovation. The government service center integrated the 18 decentralized windows of the original administrative approval into 5 "no different" acceptance windows, and set up a three -level co -organizer area for "self -service office, help office, agency". Like the bank manager, serve the masses outside the window.

Tian Binxia, ​​a member of the Party Group and Deputy Director of the Rizhao Economic Development Zone Administrative Examination and Approval Service: Enterprises and the masses are open, shoulders, and one window. 16 specific measures such as approval expert consultant group, the whole process of helping the office, the approval policy micro -course hall, and the certificate of certificates expired to provide enterprises with exquisite and heart -warming services, and effectively improve the level of creation of the star hall.

Last year, the city's first functional party committee -the party committee of the Rizhao City Government Service Hall, which led party members of different units to serve the masses. The district and county government service halls are fully pushed open the construction of functional party organizations, built the branch on the "window", strengthened team building, deepened the construction of the style, and provided a strong guarantee for creating the leading province's leading and the national leading business environment. In 2021, the city's public service quality ranked second in the province, and the satisfaction of the masses ranked second in the province for two consecutive years.

Li Guangqiu, deputy director of the Municipal Administrative Examination and Approval Service Bureau: We take the management of star assessment of the Government Hall as a traction, strengthen the wisdom thinking, process reconstruction, reform and integration, and build a comfortable government service complex and the living room of the city. The service brand is allowed to do well, so that the masses can do things, do things, and do good deeds. (Rizhao Radio and Television Station Rong Media Reporter Lu Xiaowei Pei Fei)

- END -