The reporter followed 丨 The gas stove was "bad" for a week. It turned out to be ...

Reporter Ye Xiaomin

"My family's gas stove could not be hit a week ago, I hope to coordinate the maintenance personnel to help repair." On August 27th, Ms. Bian, a resident of the Museum of Museum in Shaybak District, Urumqi City, left a message on the "Pomegranate Cloud 12345 Ask" platform for help Essence

On the morning of August 28, after receiving the information, the reporter reflected the demands of the residents to Xinjiang Gas Group Co., Ltd. 10 minutes later, the client management office of Xinjiang Gas Group Co., Ltd., which was responsible for dealing with Ms. Bian, was responsible for the maintenance worker Zhai Yongjian of the Sand District Branch of the Sand District Company of Xinjiang Gas Group Co., Ltd.

"Plus WeChat, we first find the reason through video calls." During the video call, Zhai Yongjian patiently guided Ms. Bian to guide the operation steps, and first instructed Ms. Bian to check whether the gas meter could work properly. After working normally, Ms. Bian also guided Ms. Bian to unscrew the switch of the gas stove.

Ms. 几 tried several times, and Zhai Yongjian quickly found the crux with rich work experience. "This sound is wrong, it may be that the gas stove is out of power." Zhai Yongjian told Ms. 卞Can use the gas stove normally.

Two hours later, Zhai Yongjian called Ms. Bian again and asked if she was installed on the battery. But Ms. Bian said that it is difficult to buy batteries now. Zhai Yongjian then applied to the company and decided to deliver the battery to Ms. Bian.

In the afternoon of the same day, the maintenance worker Wang Di, the Customer Management Office of Xinjiang Gas Group Co., Ltd., sent the spare battery in the repair vehicle to the museum community where Ms. Bian lived.

Under the guidance of the gatekeeper of the museum community, Wang Di sent the battery to the anti -killing point at the door, and dialed Ms. 卞's phone and told her that the battery had been sent to the gate of the community.

That night, Ms. Bian called the Customer Management Office of Xinjiang Gas Group Co., Ltd. Sand District Company Customer Management Office for maintenance staff, saying that she had got the battery and replaced it. The gas stove could be used. She expressed her heartfelt thanks to the help of gas group staff.

Gao Mei, the person in charge of the customer business of Xinjiang Gas Group Co., Ltd., said that although the battery in the gas stove in the gas stove is not within their service scope, during the period of common war, Xinjiang Gas Group will go all out to protect Daily supply and life needs of residents.

On August 29, the reporter contacted Ms. Bian again. She said that the problems reflected on the "Pomegranate Cloud 12345 Ask" platform were quickly resolved. Thank you very much!

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