[Zi Niu Toutiao] 27 -year -old girl becomes an online call for suicide intervention: Every time I rescue people, I am full of achievement

Otherwise, the right to investigate legal responsibility

According to the "Global Suicide Status" report released by WHO (WHO) in 2021, more than 800,000 people worldwide died of suicide in 2019, that is, one of 100 deaths per 100 cases of suicide, and attempted suicide attempted suicide The crowd is larger. In this context, more and more public welfare organizations such as "Tree Cave Action Rescue Team" have joined the teams that rescue suicide people, and even institutions with considerable ability have begun to bear this social responsibility. Zhang Qi, a 27 -year -old girl, joined a short video platform in March this year and became a commissioner of suicide intervention. Her daily work is to monitor the person with suicide information on the platform, and to guide it by phone, while calling the police to start rescue. Recently, Zhang Qi said in an interview with the Yangtze Evening News reporter: "The scene of the first intervention of the user's suicide is still vivid. This job, strive to help more people. "

The first intervention of suicide is nervous

After saving people, the sense of achievement is full

Zhang Qi told reporters that the first intervention of suicide was due to monitoring a video. In the video, a man scored back and forth on his wrist with a knife. The wound just scratched on his wrist was clearly visible, and the bright red blood slowly exuded from the wound. After monitoring this video, Zhang Qi hurriedly called the police to explain the situation, and dialed the call of the man who wanted to commit suicide in the video. As soon as the phone was connected, Zhang Qi began to communicate gently: "We are worried about your wound, you, you, you, you, you, you, you, you, you, you, you, you Do you have an emergency bandaging alcohol and gauze? Or a clean towel, you can first deal with your wound urgently, talk about your troubles, and see how I can help you better. " After soothing the user's mood, Zhang Qi learned that the other party committed suicide because of owed a lot of usury.

Zhang Qi had a little understanding of the relevant laws, so he found the entry point and the other party: "The high -profile you introduce may be illegal and should be banned. Therefore, it is recommended that you try to seek legal help. Maybe you don’t need to need it. There are so much money. "Maybe this suggestion lets users see a little hope. The other party began to show her heart, talked to the family step by step, and told Zhang Qi that he had a 18 -year -old daughter. Zhang Qi communicated with the other party from the perspective of a daughter, slowly soothe his extreme emotions.

During Zhang Qi's continued communication, the police rushed to rescue the other party in time. After hearing the police's feedback, Zhang Qi's nervous mood relaxed. "Fortunately, the person was saved, and my hanging heart let go."

Zhang Qi is committing suicide intervention

There are three procedures for saving people

Grade the risk according to varying degrees

The reporter learned that in April 2018, the Douyin platform began to use the AI ​​model to identify the suspected high -risk suicide content released by users. At the end of 2021, the platform set off a "rescue and care team". The team consists of three parts, namely the AI ​​model, the manual research team, and the external call intervention group that identifies the clues. A complete 24 -hour suicide intervention emergency response mechanism was established by these three parts.

27 -year -old Zhang Qi, who studied psychology. In March of this year, Zhang Qi joined the Douyin short video platform and became an out -of -suicide intervention commissioner in Douyin's "Rescue and Care Team".

Zhang Qi told reporters that the team will classify the content of suicide risks recognized by the AI ​​model. By providing a classification of the negative emotional degree, suicide tendency and other elements of suicide. There are usually two cases of seriousness, which are being committed to suicide and have obvious suicide tendency. There are also some users who have a heavy negative emotions on the platform. "For this, we will care for users through the platform, such as sending them some in -site letters full of comfort, and there will Some interactive psychological counseling. "At present, only suicide behaviors are being implemented and a call that can receive suicide intervention commissioners with obvious suicide tendencies. "Most of us received a obvious tendency to suicide, rather than committing suicide." Zhang Qi said.

Zhang Qi's colleagues are performing suicide intervention

Intervention users with a tendency to suicide

All persuasion is currently discouraged

Zhang Qi said that a user had published a few pages of last words on the Internet, and the last words were full of confusion and weakness of life.

"He is a school hegemony admitted to key universities from the countryside. Because of his failure, he owed more than 300,000 yuan in debt. He felt that he couldn't survive. He had always been the pride of his parents because of his excellent academic performance. After stepping into the society, I found that the walls were everywhere. This failure made him feel shameful to his parents. "Zhang Qi recalled that when he called the phone, the man had finished writing his testament uploaded to the platform and was looking for a suitable way of suicide. Essence

"At that time, I told him, what are your expectations for your parents? Maybe you will say that you just want your parents to be healthy. From the perspective of our parents, we want to think about it. Yes. "Zhang Qi said that from the content of the testament, the user obviously obviously asked himself too much, put too much pressure on himself, and did not dare to face failure. After confirming the user's psychology, Zhang Qi followed the user's pain point to seduce and cooperated with the police to find the user.

There are many similar situations. She has persuaded a pregnant woman standing on the balcony on the 22nd floor. "She told me that she was married here. There was no relative and friend here. After pregnancy, her husband did not understand her very much. And there are some ambiguous with the female anchor, she feels that life has no hope to commit suicide. "Zhang Qi, who has never been pregnant, considers the user from the perspective of pregnant women. Living room sofa.

Zhang Qi's colleagues are performing suicide intervention

From Zhang Qi in March to the present, she has also received clues to non -true suicide. "There are 50%of the case, and the user has no idea of ​​suicide in the past." Every time this call is received, Zhang Qi not only does not not, but not only does it not be not only received this call. I would be angry because of this, but relieved secretly. They have also failed to make a user phone call, but they will do their best to provide effective information for the police. "According to the police's feedback, they can basically help these users offline to rescue them offline."

At present, Zhang Qi has already called the suicide behavior of more than 70 platform users. In these more than 70, the situation of suicide caused by the failure of the persuasion failed, which made Zhang Qi deeply proud. "Including family members also think that what I do is very meaningful." In the face of users on the other end of the phone, Zhang Qi can always help them find nostalgia for the world and the reasons and value of life.

Their team also encountered the AI ​​model recognizes the suicide risk content released by the user on the platform, and also contacted the local police. When the user's phone was not allocated, the case that failed to rescue the time difference due to the time difference. When publishing suicide -related videos, he has begun suicide. For example, a user posted a video standing by the bridge to jump to the river. At this time, he might be ready to jump down. After we monitors and notify the public security organs, wait for the public security organs, wait for the public security organs, wait for the public security organs, wait for the public security organs, wait When the police found the user, he might be close to death, and the hospital did not rescue it, and we regret it. "A Douyin suicide emergency disposal expert said.

Negative emotions must learn to self -relieve self -reliance

I hope netizens are more kind

How to prevent their own suicide tendency when people have serious negative emotions? Zhang Qi suggested, "First of all, consider whether suicide is the only way to solve the problem, because sometimes people's thoughts will become narrow at that time, and at this time, they must think about their families and friends. In the case, we must think about the significance of suffering and setbacks, judge whether these experiences can help them accumulate experience, or whether they can understand more, such as cherishing more cherishment with their families. "

At the same time, Zhang Qi also suggested that more people who often have serious negative emotions around him. "It depends on whether he has a specific suicide plan. If he has already begun to explain to you, such as taking care of the dogs at home and explaining the passwords of some accounts to explain For you, this situation is actually very dangerous. It is best that someone can accompany him at any time, chat with him more, and tell him what will happen in the future if this happens. Some of his beautiful life in the future. "

Many netizens think that if a person really wants to commit suicide, it should be silent, not that he will release the dynamics of suicide in social media before his death. This view is actually related to the overall network environment. "Slightly negative comments will devour them completely."

Zhang Qi explained that when people want to commit suicide, emotional fluctuations are very large. In this case, they will definitely not say to the people around them, but human emotions always need to be expressed. In the case, social media has become their only venting exit. "Because deciding to commit suicide is like being old and sick, in fact, it is a key node in their own lives. In this case, people always want to declare something to the outside world, or leave some traces. They also hope The way to have a connection with strangers, I hope that more people agree with their encounters. "Another situation is that the release of suicide dynamics in social media may be one of them with the world. Netizens leave them with heartwarming comments, or call the phone like us to soothe them. At the moment of the moment they feel, they feel that this is the best reason to keep them in this world. "

Zi Niu News Trainee Reporter ｜ Xu Shao Da

Edit ｜ Zhang Bingjing

Editing ｜ Wan Huijuan

Editor ｜ Chen Dichen

Video Picture Source: Provided by the respondent

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