Draw the "optimal blueprint" of social governance in the city

Not long ago, the ninth national municipal social governance modernization pilot work exchange meeting was held in Beijing. Wang Xincheng, deputy secretary of the municipal party committee and secretary of the Political and Legal Committee, made a typical speech at the meeting at the meeting to conduct the city's experience and practices of building a social governance service center. According to the introduction, there are only five cities across the country.

Municipal social governance is a comprehensive system project. It has long been restricted by institutional mechanisms such as cross -responsibility, dispersion, and poor operation.

How to break the game? Rizhao adheres to the problem -oriented, the municipal party committee and municipal government make decision -making deployment, and the main leaders have personally promoted to build a "social governance service center" in the city, county, and townships as the starting point, innovate the establishment of social governance complexes, promote social governance referrals Increase and efficiency, explore a new path of social governance with unique sunshine.

Resource integration: Constructing the "terminal station" for the resolution of contradictions and disputes in the city

First look at a set of data: In the first half of the year, the city's contradictions and disputes, civil and commercial cases, and the number of letters and visits above the province decreased by 2.6%, 5.47%, and 10.5%. Behind the decrease, it confirmed the foundation of the city's safety construction and social governance foundation. Further consolidate.

Since last year, Rizhao has focused on promoting the modernization of municipal social governance as an opportunity, and has taken improvement of the three -level social governance service center system as the starting point, focusing on the construction of the "one -stop" conflict and dispute mediation center, and creating a "terminal station" to resolve the resolution of conflicts and disputes in the city. In order to solve the problem of dispersion and poor joint efforts of contradictions and disputes, the municipal party committee held a special meeting to study and deploy, and the municipal party committee and municipal government issued the "Implementation Opinions on Innovation and Establishing a Social Governance Service Center to create a" one -stop "diversified solution mechanism". At present, 6 districts and counties (functional areas) and 54 townships have been built into a social governance service center and a "one -stop" contradiction and dispute mediation center.

In order to form a joint adjustment and linkage mechanism, Rizhao actively carried out the "listening to the people's voice and the process of walking" to enhance the resolution of conflicts and disputes. By establishing a "one -stop processing" mechanism, the masses "enter a door and run a land". The center currently accepts a total of 10,396 incidents of the masses, with a settlement rate of 92%. At the same time, actively constructing the "six -tuning docking" mechanism, highlighting the leading role of people's mediation in resolving contradictions and disputes, the city launched a total of 60,000 cases of "six -adjusting docking" regulation this year, with a successful rate of 89.3%. At the same time, the system of "lowering the upper response" and the "central blow whistle, departmental registration" system has been implemented. This year, there have been 98 reports of the county -level centers, with a regulatory success rate of 72.5%. Establish a "special group participation" mechanism, focus on key areas such as medical and health, road transportation, and establish 15 municipal -level industry -level professional mediation committees including medical disputes and road traffic accidents. Social credibility of dispute mediation.

Grid governance: let contradictory and dispute "grid" resolve

"Don't be excited, talk about their respects next to each other ..." Early in the morning, Tian Fangyuan, Secretary of the Party Branch of Yinhai Community, Shijiu Street, Donggang District, and Jiao Meiling, a grid member, have been busy in the jurisdiction. The mediation dispute is The important one in their work is to resolve contradictions and disputes in the bud state.

In recent years, Rizhao has attached great importance to the important role of grid management in the resolution of contradictions and disputes. Aiming at the problems of multiple contradictions and disputes in the grassroots level, the "comprehensive governance center+gridization+informatization" system can be used "100 meters" effectively improved the sense of security, satisfaction and gain.

Data show that Rizhao is currently divided into 4281 grids, equipped with 4,377 grid staff, and 1229 grids. A caring person. In order to regulate the management of the grid, Rizhao Innovation Extended the "micro unit" model, based on the grid as the basic unit, in accordance with the principle of "adjacent to the household and neighboring", implement the "ten households" and "unit joint union" and "unit joint union" The "household" system extends the "nerve ending" to the forefront.

In recent years, gridization has played an important basic role in the joint prevention and control of the epidemic and control in group defense. Improve institutional mechanisms such as grid information update, public opinion collection, emergency mobilization, online and offline interaction, and team guarantee, and continuously improve the level of grid service management.

Relying on the grid service management platform, Rizhao has gradually improved the mechanism of "grid discovery, community calls, grading response, collaborative disposal" mechanism, and realizes the closed -loop operation of the process of grid information, task diversion, assignment supervision, results feedback, etc., efficiently efficient To handle grid matters and give full play to the function of serving the masses.

Data is the most convincing. Since December 2020, Rizhao has handled more than 910,000 grass -roots grid incidents, with a settlement rate of 99.64%. The city's grid staff performed a total of more than 64,000 grid staff.

Global Intelligence: Realize the high -efficiency coordination of grass -roots diversified forces

"Commercial two -story accumulation of construction waste is serious, and it is prone to hidden fire safety hazards ..." Open the "Public Opinion" WeChat Mini Program, Xu Min, the crowd of the Rong'an Community of Shijiu Street, Donggang District, will immediately feedback the problems discovered. After reminding, after many parties verified the sub -social governance center, the center coordinated the handling of supervision and supervision in a timely manner, and the problem was solved in time.

How to implement the "last 1 kilometer" of the social governance cloud platform? In January of this year, Rizhao promoted the "one grid and one yard" in the city's grid. Real -time response and interaction. In recent years, Rizhao has adhered to high positioning, strengthening organizational leadership, and focusing on creating high -end think tanks. Today, the city has been completed and opened 6,286 5G base stations, and 13,000 mobile phone base stations have been completed to achieve full coverage of 5G network outdoor in the main city area. Implement "full coverage".

The realization of intelligent social governance is inseparable from the construction of smart cities. As a pilot city for the construction of a new smart city in Shandong Province, Rizhao explores and creates a "digital city smart Rizhao" brand. A "network construction and" three integrations "with digital agency construction. Relying on the "urban brain" to achieve co -construction and sharing with many maritime departments such as maritime affairs and maritime police; implement the "community smart police+" project pilot, Rizhao is determined to be one of the eight pilot cities across the country by the Ministry of Public Security; The public opinion channel "service channels, set up convenience for the people to" connect the heart bridge ". In recent years, the incidence of conflicts and disputes in the city has declined for many years, and the satisfaction satisfaction of the masses has remained at the forefront of the province. (Rizhao Newspaper All Media Reporter Jiang Yueyang)

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