"Healthy Homestay Service Quality Specifications" will guide the sustainable development of the hostel industry

On May 21, 2022, the National Health Industry Enterprise Management Association's approval and the health lifestyle industry branch led the development and establishment of the “Quality Specifications for the Quality Specifications for Health Best Best Service” group standards. The work communication meeting was officially launched. The conference mainly focused on the service quality standards of healthy homestays to promote the development of the cause of healthy homestays.

Zhao Chaoyi, the deputy director of the Key Laboratory of the National Market Supervision and Management of China Standardization Research Institute, as a member of the "Specifications for the Quality Specifications of Healthy Homestays Service" group standard expert consultant group. Technical and data support. In this way, Director Zhao was invited to deeply interpret the formulation and implementation of the standards for people in the "Quality Specifications of Health B & B" because of the work and efficiency.

Reporter: Director Zhao, hello! We know that the field of human efficiency you studies is very interesting. Please introduce it to everyone.

Director Zhao: I mainly engage in the research of human efficiency and standardization. Human efficiency is an emerging and comprehensive crossover, so there are different names in various industries. For example, in the automotive industry, it is called human -computer engineering, management in the field of management, and managing work. The field of design, design, architecture, and home areas are called ergonomics. Although the name is different, its research scope and research content are basically the same, that is, the interaction between people and other factors in the system and the application of related theories, principles, data, and methods to design to improve the quality of human life. A discipline that optimizes the overall performance of the system.

The development and application of human efficiency is a major manifestation of the progress of modern society. "People -centered" is the core idea of ​​human efficiency. It emphasizes that the needs of human needs and capabilities are at the core location of the design technology system. The physical and psychological characteristics are designed and improved, and the cooperation between the three of the machine -ring -ring has achieved the best state, thereby achieving the goal of "safe, healthy, comfortable, and efficient".

The simple explanation is to emphasize that we must be designed with people's needs, people's psychological feelings, people's cognitive ability, and human limitations at the beginning of the design system. Comfortable and efficient, which brings safety and health, is also the experience economy we are talking about. The core is the application of the technology of human work.

Research on human efficiency should be the basis for product research and development

Reporter: Everyone knows that the application of human efficiency is widely used. Which home design is currently involved in the application scenarios of home design?

Director Zhao: The core of the research of human efficiency is to change the previous product design, and human work efficiency is people -centered.

First of all, the development and application of human efficiency is closely related to modern social science and technology and economic progress. After the establishment of a well -off society in my country, it is iterated from whether there is a better product, and people are willing to pay for better product experience, which has promoted the development and application of human efficiency research and applications.

Second, the technical capabilities of enterprises have also improved. Modern enterprises are dominated by independent innovation. In the home industry, the relationship between people and machines and the environment is particularly closely related. The leading enterprises will take the initiative to find our design and evaluation of human efficiency, and provide technology and data support for their product research and development. Essence These technologies are also very leading internationally.

For example, the comfortable temperature created by air -conditioning in the home appliance industry is closely related to the temperature and humidity of our environment, the amount of clothing and exercise, and the characteristics of people's heat perception. Based on the Chinese human heat sensing characteristic database and thermal perception model established by our laboratory, we jointly developed the environmental comfort and temperature control strategy and evaluation method that conforms to the heat -perception of the human body in accordance with the air -conditioning enterprise, carry out thermal and comfortable air -conditioning certification, create a more comfortable space surroundings.

For example, the research on the noise treatment of various home appliances shows that the impact of noise on people is not only the indicator of decibels, but some decibels of a small decibel will also make people very irritable. Therefore, our auditory work laboratory, together with enterprises, collect product noise, find out the irritable part through the analysis of the laboratory, and reduce this part of the noise in a targeted manner, thereby enhancing the product experience.

In fact, as early as 2010, we launched the human efficiency and technical specifications of the office chair, and conducted the inspection of human efficiency certification of office chairs to the outside world. The requirements of human work in office chairs are based on the characteristics of the Chinese human body, sitting habits, and working environment to make detailed requirements for its shape size, pressure, softness, and hardness, so that they are more in line with people's work when they work. Status needs to reduce work fatigue. At present, we have completed and published a series of national standards for "Human Work Effectiveness of Healthy Home" including desk, tables and chairs, sofas, and mattresses.

Reporter: If you look at the development state of the homestay?

Director Zhao: The homestay industry is developing very fast. It is a reflection of a comprehensive economic form. It is a comprehensive economy in the real estate industry or the hotel service industry that combines local characteristics. Although the homestay industry is very large, the development level of each place is uneven.

In order to participate in the "Quality Specifications for Healthy Homestays Service", I specially learned about the service standards of the current homestay industry in my country. B & B standards are the basis of the healthy and rapid development of the homestay industry. As of now, there is a national standard of homestays, namely GB/T 39000-2020 "Quality Specifications for Rural B & B Service", a homestay industry standard released by the Ministry of Culture and Tourism, LB /T 065-2019 "Basic Requirements and Evaluations of Travel Homestays", and more than 30 local standards related to homestays. Local standards are the standards formulated by localities and characteristics in various places. However The group standards for the development of homestays are formulated in the direction. Therefore, the "Quality Specifications for Health B & B's Service" initiated by the National Health Industry Enterprise Management Association's Health Life Industry Branch is very necessary and timely. It can lead the health and comfortable development direction of the homestay, and can guide the healthy and rapid development of the homestay industry.

Reporter: What are the significance of the group standard of the "Quality Specifications of Health B & B"?

Director Zhao: It is meaningful to formulate the group standards for the formulation of "Healthy Homestay Service Quality Specifications". I think the group standard of "Quality Specifications for Health B & B's Service" is to respond to the market demand for the healthy development of the homestay industry and guide the sustainable development of the homestay industry.

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