Pay attention to the hosting+reply!Leling: Citizen's hotline serves the "Lianxin Bridge" to the people

Qilu.com · Lightning News, July 12. The government service hotline is connected to the party and the government, and the other people are connected to the people. Since the opening of the "12345" government service hotline in Leling City, Texas, A "Lianxin Bridge" was established between the party and the government and the masses, which greatly enhanced the satisfaction and happiness of the people.

A few days ago, Wang Penghong, a citizen of Leling, sent the banner printed with the "public servant of the people's model people" to the hands of the mediation officer of Lingzhong City City, thanked them in time to solve the water and electricity bills of the Lease Mall committee for water and electricity. Disputes incurred by service management fees. After the dispute, Wang Penghong called the government service hotline for help for the first time. The Ling City Citizen Hotline Service Center was transferred to Leling City for treatment as soon as possible.

Citizen Wang Penghong said that after the acceptance of the Citizen Hotline Service Center of Leling City, it will give us feedback. This platform really facilitates the people.

Leling City's "Registration" to handle the hotline of citizen service hotline, adopts "handling single scientific diversion+process guidance and coordination+results implementation supervision+satisfaction reply return visit+problem summary of archive" high -efficiency closed -loop work model, especially hard work and reply Two links. Based on the improvement of the organizational system and innovation processing model, promote the implementation of the main responsibility, and improve the efficiency and quality of private affairs.

Li Dongbo, deputy director of the People's Congress of Leling City, said, "The hotline work is the work of all of us, and the communities and departments will strictly follow the order and handle the principle of the 'first responsibility system'."

The high -efficiency closed -loop working model of the city is a microcosm of the efficient hotline work in Leling. Since the beginning of this year, Leling City has vigorously promoted the work style of "strict and true and fast", adhered to problem orientation, demand -oriented, and regarded the "12345" government service hotline as an important platform for the government's due diligence, important channels for serving the people, and optimizing camps The effective ways of the business environment will focus on strengthening the standardization, scientific, and standardized construction, and provide 24 -hour services.

Wang Kai, the head of the service department of Leling Citizen Civil Hotline, said, "The people and the people are actively recruiting, showing their acts, and acting as the masses and solving problems. Class, the principal person in charge is the team leader, equipped with staff with strong business quality and strong comprehensive coordination ability. "

Since the beginning of this year, the Ling City Citizen Hotline Service Center has accepted a total of 21,631 demands of the masses, which has achieved "the implementation of everything and the echo of pieces."

Wang Kai said that based on the main line of "solving worries for the people", improve the handling system, increase supervision and handling efforts, strengthen the on -site disposal of the department, realize the demands of the masses "fast, fast -to -hand", and strive to handle the masses who come to the door well , Do the truth.

Lightning News reporter Liu Zhen Photography Qi Bingbing, Texas, Xuyan Lingrong Media Wang Fang Dezhou Report