McDonald's responds to "picking up the bread and picking it up before selling"!Netizens questioned: Quiet response is something wrong

A McDonald's restaurant in Guangzhou

The staff "reinsert the ground bread back to the shelf"

Cause Internet attention

The market supervision department has filed a case for the store involved in the store

McDonald's due to food safety issues

I got hot search again

Yilin of Guangzhou Yilin was exposed

Employees put the bread on the ground and put the shelf

According to online videos, the video shooters said that at that time they were queuing to pick up meals. A large basket of bread in the kitchen suddenly dropped from the shelves, and a employee squatted on the ground to pick up all the bread and put it back on the shelves.

After the video is exposed

Treating widespread attention and comments from netizens

Quickly rush to the hot search list

According to the clues, the Baiyun District Market Supervision Bureau of Guangzhou immediately filed a case for the restaurant McDonald's (Jiangao Branch) involved in the incident. The Guangzhou Market Supervision Bureau also quickly interviewed the responsible person in the Guangzhou region of McDonald's and the director of operations and stores to urge them to further improve the food safety management system to ensure consumer diet safety.

Netizens noticed

McDonald's method of following Weibo

Responsible and apologized

Many consumers

Questions about this "private" response

Think of McDonald's

Responsive consumer concerns on the official Weibo homepage

"China Consumer News" noticed that as of press time, McDonald's has not yet passed the official website, WeChat, and Weibo homepage.

Lu Yun, a lawyer of the Chinese Consumer Association Lawyer Group and the Director of the Consumer Rights and Professional Committee of the Beijing Lawyers Association, said in an interview with the China Consumer News:

In response to this food safety incident, the market supervision department has filed a case for investigation. As a well -known fast -food brand chain enterprise, it should issue a formal announcement on this to respond to consumers' concerns and make sincere apology, instead of conducting a small range of Weibo and post reviews in a small scale. Reply, this can neither reflect the sincerity of an enterprise's apology to consumers, nor is it conducive to promoting enterprises to comprehensively improve the level of food safety management and effectively protect consumers' health rights.

Some fast -food brand chain companies have repeatedly occurred in food safety incidents that "seem to be small things" in recent years. It is related to companies that cannot face and actively deal with such incidents. From the internal mechanism and process management to make rectifications, such incidents may be repeated.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Edit/Pei Ying

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