Sichuan Mianzhu: Create a clean government service window

Journey to the cover news · Huaxi Metropolis Daily reporter Chen Jing

On July 15, a reporter from the Cover News · West China Metropolis Daily learned that since this year, the Discipline Inspection Commission of Deyang Mianzhu City, Sichuan, comprehensively optimized government service measures to create a "clean window" of standardized, convenient, efficient, and clean.

Carry out special supervision of the style construction of the Government Hall

"Please wear a mask, show the health code, be inconvenient or unable to use a smart phone to show the health code, please take the registration channel for the elderly. Thank you for your cooperation." In order to facilitate the elderly group, the gate of Mianzhu Municipal Affairs Hall also set up manual and sweeping. Two channels for code can enter the office hall after registering and temperature measurement for the elderly.

In the lobby, love wheelchairs, old flower mirrors, magnified mirrors, medical supplies, barrier -free channels, etc., with various forms of aging equipment and facilities.

"We have transformed their style as the starting point, and implemented the first system of questioning, one -time notification, delayed service, holiday appointment service, etc. to open up inform services for more convenience services." Introduction.

At the same time, the disciplinary inspection and supervision team of the Municipal Administrative Examination and Approval Bureau uses the "good bad reviews" and "do not do things" to reflect various forms and channels such as windows and channels to collect and solve the problem of difficulties in the process of mass work. The facilitation of government services to improve the mass satisfaction index. Through the "autonomous+union" and "explanation+unannounced visits", the supervision and inspection is strengthened, and the responsibility of the main body of the relevant departments and the responsibility of the relevant departments will be urged to strengthen their education management and supervision of window staff.

"As a window service personnel, we must serve the masses with higher standards, consciously implement the standards of integrity and self -discipline, and strengthen integrity is the bottom line, dryness is a key consciousness ..." Through regularly carrying out warning education, clean government conversation, organizing clean government learning, etc. , Build a clean defense line. At the same time, by strengthening daily supervision and inspection, inspection of risk points of integrity, unblocked complaint channels, and promoting service evaluation, the service window is forced to change the work style and improve service efficiency.

"It is very convenient to do things now. I can ask the staff if I do n’t understand. I just did n’t fill in the form. They also took the initiative to help me fill in it." Zhou Xiangui, the crowd of the work, said the disciplinary inspection and supervision team who came to the administrative examination and approval bureau of the Municipal Administration.

"The quality of government services is related to the comprehensive development of the economy and society, and it is directly related to the sense of happiness of the people. In the next step, we will focus on issues such as inaction, inaction, and slow actions in the field of government services. The special inspection team will further increase the supervision and inspection of functional departments and window units, target the style of style of the field of government service services, and improve the overall style governance efficiency with a point with a point. " Director Zhao Yan said.

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