"Swords and garlic war" follow -up: Zhang Xiaoquan apologize for inappropriate communication, and conventional knives can shoot garlic

On the evening of July 15th, the highly popular "Knife and garlic war caused the knife to break" incident on the Internet had a sequel. Zhang Xiaoquan officially released a statement about the "Guangzhou customer complaint incident". Apologize, conventional knives can be shot garlic.

Ms. Wang, a citizen of Guangzhou, patted the garlic with Zhang Xiaoquan kitchen knife that was just bought, and the kitchen knife actually broke. On July 7, she asked Zhang Xiaoquan's kitchen knife after sales customer service with doubts.

张女士对记者表示：“我做菜时拍个蒜，菜刀就断了。联系了售后，得到的回复是'菜刀不能拍蒜'，让人吃惊。”从王女士展示的图片看到，这The disconnected kitchen knife was engraved with "Zhang Xiaoquan, cut the knife, 50Cr15mov". The listing price of e -commerce self -operated stores is 99 yuan/handle. In another after -sales communication screenshot, Ms. Wang complained to the customer service: "This knife is outrageous, I pat the garlic, it will break, can I see such a fragile knife, can the knife be shot?" And the customer service directly Response: "No."

Ms. Wang caused heated discussion among netizens after posting her experience. Some netizens are very puzzled. "Looking at the Chinese food documentaries, all chefs are a kitchen knife for all steps. The kitchen knife that cannot be shot can not be tolerated." Some netizens questioned the kitchen knife material: "Zhang Xiaoquan knife is fine Is this defective and the hardness is not up to the standard. "Some netizens teased" garlic, you can't shoot garlic knives, it is a knife for garlic. "

On the evening of July 15, Zhang Xiaoquan's official Weibo released the situation. Zhang Xiaoquan said: "The company sincerely thank the majority of consumers' suggestions, questions, and criticisms of the product."

According to Zhang Xiaoquan's investigation, in this incident, the company's product name purchased by consumers is "Dragon Bark Cut Two -purpose Knife". The product is priced at 99 yuan. Filling, suitable for the daily use of ordinary family kitchens, is a highly cost -effective home tool. The product feature is that the sharpness is high and the durability is better.

The "Dragon Bark Cut Two Double Swords" has been sold in 2018. As of the end of June 2022, the sales volume exceeded 60,000 handles. Since its listing, it has received 11 consumer official prosecution, and the customer complaint rate is about 0.0183%. The consumer purchased Zhang Xiaoquan's "Dragon Bark Cut Two -purpose Knife" in September 2020, and contacted the company's Jingdong channel dealer on July 6, 2022 to reflect the problem of knife fault.

"On July 7, our dealer's customer service responses improperly caused public opinion. On July 14, our official customer service contacted consumers again, apologizing for inappropriate communication methods for customer service, and a new knife. , Consumer selected one of the brand's flagship store (shipped). By the night of July 14, after the gift was issued, the company arranged a call to visit and informed the relevant knowledge of the use of tools to use and maintenance. "Zhang Xiaoquan said.

Can Zhang Xiaoquan's knife be shot garlic?

Zhang Xiaoquan said in the description: Generally speaking, Zhang Xiaoquan's conventional knife can be shot garlic. The company also friendly reminds consumers that not all tools are suitable for shooting garlic. Some knives with high hardness or special use of uses if they are used to shoot garlic, there is a risk of cutting knife.

Comprehensive from the upstream news, Zhang Xiaoquan's official Weibo, Beijing Business Daily, etc.

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