Many issues of shared charging treasures are the first to carry out consumer supervision in Shenzhen

All kinds of non -compliance issues in the existence of shared charging treasures have become the hot spot of consumer complaints.

With 2220 complaints within a year, 5 brands including "Street Electric"

Yangcheng Evening News reporter Ma Chan reports: The shared charging treasure industry has irregular billing, too loose exemption clauses, lack of deposit security, lack of guarantee, and unsatisfactory consumer personal information. Recently, the Shenzhen Consumer Council (hereinafter referred to as the "Shenzhen Consumer Council") said that in order to solve the pain points of the shared charging treasure industry, combined with the complaint, consumer supervision on the shared charging treasure industry. The consumer supervision of the treasure industry has a brand rectification rate of 100%. "

Receive 2220 complaints a year

According to reports, from June 1st, 2021 to May 31, 2022, the Shenzhen and District Consumer Consumers received a total of 2220 complaints about shared charging treasures. Pack to timely, poor service attitude.

From February to March 2022, the Shenzhen Consumer Council investigated 5 brands including street electricity, Meituan, Calling, Monster, and Xiaodian in the 11 administrative districts in the city. The user service agreements, privacy policies, and entrusted deduction books signed by 5 brands and consumers. The survey results show that 95%of the shared charging treasure investment points have not reminded consumers' charging standards in a significant way.

Combined with the survey results, the Shenzhen Municipal Consumer Council analyzed the investigation and documents and materials, and found that the five brands of shared charging treasure merchants have problems to varying degrees: irregular billing, restrictions on consumer contracting rights, lack of deposit security lack guarantee guarantee The exemption clause is too loose and the use and processing of personal information of consumers are unreasonable.

In June of this year, the Shenzhen Consumer Council sent a supervisory letter to the above five shared charging treasure operators, asking the operator to submit a written description and rectification plan to the Municipal Consumer Council to the Municipal Consumer Council. At present, the investigation operators have carried out relevant rectifications on the problem, rectification rates have reached 100%, and they are promised to uniformly launch new user agreements and privacy policies for uniformly launched as soon as possible.

After rectification, consumers can see the charging standard without scanning the code, no need to agree with the user agreement or authorize the login; the newly launched user agreement and privacy policy, etc., will be thickened and scheduled to the key terms of the contract; consumers are returning shared charging treasures Later, the system will automatically refund the deposit; the exemption clause will supplement the consumer clauses on product quality problems; strict protection measures for consumers' personal information and record in accordance with the law.

"This supervision work is the first in the country, and its influence covers the whole country." The relevant person in charge of the Shenzhen Consumer Council said that in the future, it will continue to carry out the supervision of charging facilities and equipment to create a safe and safe consumer environment.

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