Pension service is smarter and more intimate

The "Fourteenth Five -Year Plan" National Aging Career Development and Pension Service System Plan pointed out that the demand structure of the elderly is changing from survival type to development. How to keep pace with the times and make the elderly service richer? How to promote the high -quality development of aging cause and industry, and improve the sense of gain and happiness of elderly groups? All places are constantly exploring.

Development smart platform

Draw "Caring Map"

"Hello, I want to make an appointment for on -site cleaning services." The telephone ringtone sounded by the smart pension command dispatch center of Beizheng District, Chongqing.

"Okay, we will arrange it right away." Automatic positioning, matching service staff ... A few minutes later, a work order set by Sun Zhengbi, who lives alone, generated on the smart pension cloud service platform.

Sun Zhengbi, who lives in Longfengqiao Street, Beibei District, cleans the home every week, but the old man's body is gradually unbearable. Earlier this year, the smart pension cloud service platform was launched, solving the problem of the elderly. The elderly can place an order through the phone, and the family members can also arrange for the elderly to arrange home appliance repair, door -to -door haircuts, and on -site help baths through mobile software. "There is a government to check, the price is affordable, and it is assured." Said Sun Zhengbi.

Smart Pension Cloud Service Platform is a three -level linkage platform for the "District -Town Street -Village (Community)" created by the Civil Affairs Bureau of Beibei District. By establishing a database of the elderly and electronic files of the elderly service, it provides comprehensive comprehensive institutional check -in Sexual help old service. The platform covers 17 town streets, 86 communities and 104 villages in Beixi District, serving nearly 170,000 elderly people. As of now, a total of 14,500 working hours are provided.

Before the door -to -door service, the work order automatically generates and appoints allocation; in the service, in real time, tracking and timely coordination; after the service, the quality return visits, evaluation analysis, tracking feedback ... Big data allows the entire process of pension services to see at a glance, and there are problems with problems.

"The cloud platform can also access the monitoring picture of 216 pension service facilities in the region, so that the elderly services can be effectively supervised." Wang Yan, deputy director of the Beibei District Civil Affairs Bureau, said. In the dispatch center, the staff clicked on the display, and then the real -time monitoring of the Second Social Welfare Institute of Beibei District popped up: the two medical staff were measured blood pressure for an elderly person. Essence The old man who is measured by blood pressure is Zhang Shuqing. Some time ago, the lobby camera captured the old man fell on the steps, and immediately transferred the real -time video flow to the AI ​​behavior analysis host, and quickly notified the Office of the Welfare Institute. The old man was rescued at the first time.

Today, Beibei District has built the dynamic database covering the entire district. In the dispatch center, you can intuitively see the distribution of the elderly in 17 towns and streets in Beizhuang District, the proportion and operation of the elderly service facilities and the operation of the elderly service facilities, and draw an old man's "Caring Map". "In the next step, we will continue to play the role of platform command, dispatch, supervision, and service, actively innovate the application of smart pension scenes, so that the elderly in the area in the jurisdiction will live a safer and happy life." Wang Yan said.

Old man ordering

Medical Nursing Plants

"It's almost consolidated again. Pay attention to the action posture and reduce the time of sitting ..." Said Wang Yongjiang, dean of Orchang Town, Changsha County, Changsha City, Changsha City, Hunan Province. This is the third time he has come to Li Jianzhong's home in Yangsi Temple community in Guoyuan Town. Li Jianzhong was in the post -recovery period of the lumbar discullation gap in the gap. It took half an hour to go to the town health center from home. "Thanks to the smart medical care platform, you can accept the service at home now." Li Jianzhong said.

In May 2021, as a pilot hospital, Orchaoyuan Town Health Center launched a smart medical care platform jointly developed by the Hunan Provincial Health and Health Commission and the Ministry of Mobile Medical Education of Xiangya Hospital of Zhongnan University -China Mobile Joint Laboratory and other institutions. Residents can customize on -site medical services on the APP. In addition to the mobile phone application, the platform also has an IPTV TV client, which is convenient for the elderly for the elderly who cannot use the mobile phone.

Today, this service covers more than 20,000 people in the jurisdiction, including 7 communities and administrative villages; special disease clinics such as hypertension, diabetes, and more than 4,000 patients with hypertension and more than 1,000 diabetic patients. Early screening, strengthening the monitoring and guidance of medication, and carrying out classification and intervention in healthy management ...

"We rely on the smart medical care platform to help elderly people over 65 years old and the elderly nest elderly home care, set up a family bed, and provide personal care for the elderly for disability, semi -disabled elderly, health care, etc. Medical services such as checking beds, treatment, nursing, etc. "Wang Yongjiang said that in fact, this is also the previous" family doctor signing service "to make customized on -site services, and from" centered on treatment "to" centered on people's health "transition Essence

The end service system is built. How does Xiangya Hospital at the front end effectively play a role?

"With the help of new technologies, Xiangya Hospital has built a intelligent service platform for Hunan Provincial Medical and Nursing Combination, Unicom Multi -level hospitals, nursing homes, grass -roots community medical institutions, and third -party service institutions. Long -term care and other life cycle service systems provide the entire medical and health process of medical and health in the hospital. "Said Huang Weihong, deputy director of the China Mobile Joint Laboratory of Xiangya Hospital of Zhongnan University, said. According to this system, the Orchao Town Health Center formed a multi -level linkage of "Xiangya Hospital -County -level Hospital -Township Health Hospital -Village Centers", users online, medical offline services, smart medical and care, and the beginning of the prototype. Line "Time Bank"

Promote the elderly service

In the morning, Zhao Xiuying, a 61 -year -old resident of Nanjing Cuilin Villa, came to the community health service center to take medicine and returned to Chengshun Road to buy food. She did not go home from these things, but gave Grandma He's house in the same community. Grandma He, 84, lives alone in the elderly. He took the medicine twice a month.

From Grandma He's house, Zhao Xiuying opened the "Time Bank" WeChat Mini Program on the mobile phone to check the "docking" in the latest task docking record, and deposit the volunteer service time in the "bank account" just now. "At the most, I had more than 3,000 hours, and some of them exchanged chai oil and salt. The rest would be exchanged for massage massage, health care and other services." Zhao Xiuying said.

Zhao Xiuying's family is located in Yaohua Street, Qixia District, Nanjing, and the elderly population over 60 years old accounts for more than 20%. In 2014, Yaohua Street took the lead in setting up "Time Bank" in Nanjing to explore a new model of mutual assistance pension for "elderly people to serve the elderly" -volunteers can "store" their own service time, and when necessary, they can "take out" The service provided by other volunteers can also be redeemed.

In the "Time Banking Office" in Yaohua Street, which is located in Wangzilou Community, Wang Xiaohua, the lobby manager on duty, told reporters that as of now, a total of 7,666 volunteers "storeders" have been absorbed, and "time deposits" have been accumulated for about 420,000 hours, and "flowing water" The display has provided more than 690,000 times.

"'Time Bank' initial version 1.0, using handmade accounts and paper records. With the increase of volunteers and the expansion of service volume, the management background developed in 2016 became version 2.0, online management volunteer and service object database database database database , Time report, deposit and withdrawal. "Wang Xiaohua introduced that since 2019," Time Bank "has entered version 3.0, upgrading the management platform and developing WeChat mini -programs. Volunteers can register online, apply for volunteer services, and query service time; managers can also achieve precise matching Putty also optimizes service resource allocation.

What should the elderly do not use their mobile phones? Wei Yingbao, president of Yaohua Street "Time Bank" and the head of the Yaofangmen Rainbow Social Work Service Center of Nanjing City, introduced on the one hand, the applet has been renovated in an aging, clear interface, enlarged fonts, simple operations, simple operations, simple operations, and simple operations. Let the elderly learn and understand; on the other hand, the streets have launched the "10,000 elderly people to learn smartphones" in recent years. We WeChat operations and small programs are used to use them to classrooms. Many elderly people learn to use smartphones. In addition, traditional manual bookkeeping methods can be used.

Source: "People's Daily"

Reporter: Wang Xinyue, Sun Chao, Yao Xueqing

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