The screen of 3599 yuan on the screen was broken when the TV arrived, but Debon Logistics only lost 2500 yuan

Jimu Journalist Liu Yan

I bought a TV from the e -commerce platform and spent 3599 yuan. The merchant sent it to the home through Debon Logistics. When it opened, it was found that the screen was damaged. After the courier took away the TV, the logistics company finally only agreed to compensate 1079 yuan. Recently, Ms. Wang, the public of Wuhan City, reported to the Gang Gang column. After coordination with the reporter's report and the coordination of the Wuhan Post Administration, Debon Logistics agreed to compensate 2,500 yuan.

Damage of the TV screen (Photo Conferring in the Interviewee)

Ms. Wang introduced that in June this year, she placed an order online and spent 3599 yuan to buy a TV. On June 29, the merchant sent the TV to the home through Debon Logistics. When the packaging was opened on the spot, he found that the screen was ruptured. Debon Logistics's courier took away the TV on the same day, saying that there would be a after -sales process, and remark the abnormal signing. Ms. Wang informed the merchant that the merchant responded to Debon Logistics responsible for claims. On July 12th, Debon Logistics staff contacted her and said that she could only pay 1079 yuan after confirming the receipt of the TV. She was dissatisfied with it. The merchant suggested that she find Debon Logistics. It reflected the matter to Jimu News.

On July 15th, Jimu Journalists reported the encounter of Ms. Wang through Debon Logistics customer service. The staff said that the incident was still being dealt with, and there was a progress in contact with reporters. The reporter then reported to the Wuhan Post Administration, and the bureau attached great importance to it and stated that it would coordinate Debon's treatment. Ms. Wang replied to reporters. Recently, Debon Logistics replied that she was only willing to pay 2,500 yuan, and she was still unacceptable because she first proposed to refuse, but Debon Logistics wrote an abnormal signing, which caused her to refund the return and return. Essence If you reject it directly, the e -commerce platform can be refunded to the full fee at the process.

The reporter verified the matter to Debang Logistics Dot, which was delivered to the TV. The staff said that there was a problem found that there was a problem with the delivery acceptance of the delivery. According to the process, the logistics contacted the delivery of the merchants to deal with it. The person's claims are made, and the claim amount is fixed by the claim group. Although the premium price of the TV is 4,000 yuan, the specific claims must be determined in comprehensive inspection, the actual value of the goods, and the damage. The payment was 2,500 yuan, and she did not accept it.

Ms. Wang said that after the courier took away the TV, she did not make it clear that she bought another TV when she was waiting for the claims. Now no need to need this damaged TV, so she did not agree.

According to the staff of the Wuhan Post Office, the two parties did not reach an agreement after the mediation of the bureau. According to the "Interim Regulations on Express Express" and "Administrative Measures for Express Market", if the express delivery is damaged, the express delivery of the price insured shall determine the liability The relevant provisions of civil law determine the liability for compensation.

After the reporter communicated with Ms. Wang again, she said that she did not want to be tangled for this matter and intends to accept a claim of 2,500 yuan.

- END -