If the express does not come to the door, pay 5 yuan vouchers.

[Dahe Daily · Dahecai Cube] (Reporter Ding Yangtao) On September 6, the reporter learned from SF Express that starting from September 5, SF in 50 major large and medium cities including Zhengzhou, including Zhengzhou, shouted "faction The service commitment is not coming to the door, promise to pay ". After the feedback is verified, the recipient can get a 5 yuan experience guarantee red envelope. SF said that "no compensation for the door" will start with 50 cities and gradually start to the whole country.

In recent years, whether the courier has been delivered to the door frequently on the Internet hot search list. Various contradictions often broke out between courier and recipients. Delivery has become the common voice of many users. From September 5th, in the 50 cities including Zhengzhou, if SF Courier did not obtain the consent of the recipient and failed to send it according to the standard, the recipient could pass the SF customer service hotline, online customer service, or or Satisfaction evaluation of these channels to SF will be given to SF. After the customer service is verified, the recipient can get a 5 yuan customer experience to ensure the red envelope. The red envelope can be used as a deduction of the amount of delivery when the SFP, the applet, and the public account are placed again.

It is understood that for customer personal preferences and special circumstances, such as: recipient preferences do not want to come to the door, make an appointment set up, and repeated electricity union customers fail to contact, especially those who are caused by epidemic control and other factors cannot come to the door. Will not be included in the scope of compensation.

In the first half of this year, a total of 51.22 billion pieces of business volumes of express delivery service enterprises were completed, an increase of 3.7%year -on -year; the cumulative business income was 498.22 billion yuan, an increase of 2.9%year -on -year. In 2022, it is still the year of the rapid development of the express delivery industry. The express delivery industry has long been separated from simple delivery services. Instead, it has extended a more detailed product structure and richer logistics scenarios from it to meet customers in all links in the supply chain. More personalized needs.

At the same time, in the context of the diversified sales platform and logistics channels, and the booming of expressters, the consumer group is also richer. Among them, there are not only emerging groups, but also older people, but also groups that are not convenient for traveling due to traffic or physical reasons. The development of express logistics has made these people's online shopping possible anytime, anywhere, and consumers have also put forward higher demand for the quality of express logistics services, and service standards cannot be simplified due to the amount of express. Enterprises need innovative services, not only to be delivered to the door, but also need to be delivered according to time and requirements.

Responsible editor: Tao Jiyan | Review: Li Zhen | Director: Wan Junwei

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