Repair the computer will no longer enjoy the warranty after disassembling the "Li Gui" repair point

The only billboard in the maintenance store. (Source: Xinwang Trainee Reporter Zhao Yanyue)

Xinwang, September 11 (Reporter Du Yan Ranjue Reporter Zhao Yanyi) Lenovo Computer purchased by the purchase is still during the warranty period, but it has to be repaired at high prices at high prices. Recently, Yu's classmate Yu Xiangxin (0532-80889431) reported that the Lenovo Computer he purchased was obviously nearly 140 days of warranty period, but it was quoted by the formal outlets of the professional maintenance Lenovo computer as high as 700 yuan. In this regard, the official customer service of Lenovo Computer has been confirmed that the maintenance store is not authorized by Lenovo. Customer service staff reminded that the problem of a problem with the computer must go to the official outlets for maintenance. Non -official maintenance stations will not only generate other expenses during the maintenance process, but also once disassembly will affect subsequent warranty.

During the warranty period, the computer has a failure to repair 700 yuan?

At the end of August this year, Yu's Lenovo computer was broken, the machine could not turn on the machine and the exhaust fan had abnormal noise. The authorized maintenance station is reserved. "

After the appointment, Yu Yu hurried to the maintenance site in Room 1612, Block A, Block A, No. 6, Hong Kong, Shinan District.

"The maintenance master just glanced at a glance that there was a problem with the exhaust fan, so I paid 700 yuan to return to the factory for repair." This answer at the maintenance station made Yu Yu a little confused. For nearly 140 days of warranty, why do you need to spend money to repair your computer?

Yu Yu found another maintenance point to ask. The other party said that the exhaust fan sound was more common. If it was for free during the warranty period, it could not be repaired for free. This remark made Yu Yu questioning the maintenance point of the previous World Trade Center: "Is it possible that they can see that I am a student who does not know how to do it, so deliberately lie to me?"

The maintenance point "Look at the dishes" and "Li Gui" face gradually surfaced

In the appointment message received by the students, there is a 400-001-8800 customer service hotline.

The letter network made the phone in accordance with the phone call on the appointment, and found that the maintenance point of the World Trade Center used the "seeing the dishes" -when the first appointment, Xinwang said that he had just bought three. The monthly computer exhaust fan sounded, and the staff at the maintenance point gave a phone call called the "New Machine Repair" special line, that is, Lenovo's official website, saying that the phone was specially accepted by computer maintenance during the warranty period. After that, Xinwang changed a number to make an appointment again. This time I said that the computer has bought the computer for more than a year, which has exceeded the warranty period. At this time, the staff did not mention the maintenance cost, and said that as long as they took the computer to the store, they could be repaired, and a appointment text message with a detailed address was sent.

Although the old and new computers have different methods of processing, the staff who have maintained the maintenance point during the telephone communication have always claimed to use the formal outlets of Lenovo Computers, and have won the trust of consumers with the "National Liane Insurance".

On September 9th, Xinwang came to this repair shop in the World Trade Center according to the address on the appointment text message. This store has a small area. From the appearance, it is an ordinary office. The computer maintenance outlet is just a light box billboard with a "Customer Maintenance Service Center" in the store. In the process of communicating with the maintenance master in the store, Xinwang learned that this store not only repaired Lenovo computer, but other brands of mobile phones and computers can also be repaired. When asking whether the maintenance outlets authorized by Lenovo, the maintenance master said, "We are third parties and have no official authorization."

Lenovo officially confirmed that the unauthorized private dismantling computer will no longer enjoy warranty

When Xinwang dials the phone on the official website of Lenovo Computer to verify the maintenance point, the "Li Gui" face of the maintenance point is also dismantled: "There is no record of the 400-001-8800 number in our system. Lenovo Computer is in the system. The southern district of Qingdao City has only a official authorized maintenance outlets in Vientiane City. The outlets of the World Trade Center have nothing to do with Lenovo officials. "

To deal with these "Li Gui" maintenance stores, Lenovo's official customer service staff reminds that there must be official authorized regular maintenance outlets for computer problems for maintenance. Personnel will push the official maintenance station according to the address. "In the maintenance stations without official authorization, once charged by charges, there is no way to intervene in Lenovo because there is no law enforcement power."

The staff reminds consumers: "Except for the maintenance stations pushed by our official customer service, the others are third parties. In addition to other costs in unofficial channel maintenance machines, the biggest problem is that once the machine is disassembled, the official warranty is lost once disassembly. Qualifications can only be repaired even during the warranty period. "

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