The Refund of the Ears Lang Music Festival has not been approved by Qingdao Station event.

Erlang Music has now removed all the coupon products. (Source: Earlore Music Mini Program)

Xinwang, September 19 (Reporter Jiang Danning) "Four or five hundred fares are not small for college students. We hope to get a refund as soon as possible." Recently, the Ears Lang Music Festival will be postponed. Or cancel, but the refund application is delayed, so that the audience can not help worrying that Er wave music will "roll money to run". On September 9th, the Erlang Music official blog posted a post saying that the audience hoped that the audience would tolerate some weekly transfer time, and they would arrange an orderly refund, and regularly refund the progress in the store. However, there are still a large number of audiences that have not received a refund, and some have even exceeded the refund date of the promise promised by the Langlang. Xinwang (Hotline 0532-80889431) tried to dial the mobile phone number announced by Erlang Music Co., Ltd. on the Internet, but no one answered, and the small program store customer service was also in the news unbelievable state.

The promise coupon in the purchase notice can apply for a refund at any time. (Source: Earlore Music Festival Mini Program)

When buying a coupon, it is promised to be refunded at any time after a refund.

"It's not moving on the date of the good refund date. How can the handling attitude of Earlopra Music make people convinced?" College student Xiaoyu usually likes music very much. In order to watch the live performances of his favorite singers, Xiaoyu was on August 12th in the ear waves on August 12th The music applet purchased the VIP coupon of the Qingdao Station of 488 yuan in the Ears Lang Music Festival. This coupon was used to change the official ticket after the invoicing was issued. Whether it is on the Earlopra Music Mini Program or on the official Weibo, Erlang Music promises that the coupon can apply for a refund at any time as long as it is not used.

On August 28, Erlang Music issued an announcement of Qingdao Station. After seeing this announcement, Xiaoyu submitted a refund application the next day. However, the refund details page showed that the merchant's balance was insufficient and needed to wait for the merchant to handle the refund manually. However, the refund instructions she issued to the customer service was always unbelievable, and no one had been answered. After waiting for nearly 20 days, Xiao Yu did not receive the refund.

"I joined a rights protection group of about 500 people, and 258 people participated in the amount statistics. The refund amount has added to 115,000 yuan." Xiaoyu told Xinwang, in addition to Qingdao Station, there are also other converted coupons that have purchased other sectors. The audience did not receive a refund, and some people have waited from mid -August to the present. It is understood that during this period, Erlang Music had promised the refund date twice, but did not actually fulfill it.

Consumers have commented on the way of dealing with the Earlopra Music Festival. (Source: Ears Lang Music Official Weibo)

After the official announcement, the audience has repeatedly postponed the audience to question the Earlopon Music Festival without sincerity

It is understood that Erlang Music was established in 2009 and is positioned as "a comprehensive music platform focusing on college students". It is a product of Erlang Music (Beijing) Co., Ltd. On January 30, 2022, Erlang Music successively announced the music festival itinerary of Chengdu, Wuhan, Guangzhou, Nanjing, and Qingdao. However, due to various reasons, all sessions were not extended or directly canceled, and none of them were successfully held.

"Nothing in a music festival is not done, and the table hasn't been settled. Then where did our money go?" Observing the contract date, this has caused many audiences to question the sincerity of the organizer. In addition, the earlier programs did not respond in time to the audience's anxiety. In order to successfully get the refund, Xiaoyu and other consumers ran to complain, and I was very tired: "Even the Mid -Autumn Festival is studying the refund, so I am too aggrieved."

Earlogura released an apology announcement to consumers. (Source: Ears Lang Music Official Weibo)

Erlang Music said that it was hard to handle the approval of Qingdao Station for approval and did not sign the venue contract

On September 9th, the Erlang Music Official Expo had failed to complete the refund in time. At the same time, it was said that the relevant departments of the company would be rectified to deal with and respond to everyone's refund with more efficient and stricter discipline. I also hope that consumption Those who can restrict some turnover time. "During this period, the Earlopra Concert will be refunded in an orderly manner under the guidance of relevant departments, and regularly refund the progress of the store for everyone to supervise."

Xinwang contacted the China Merchants Department of the Qingdao Olympic Sailing Center, and the staff said that the Earlopon Music Festival was to hold Qingdao Station. In the previous month, the two sides had been connected to the matter for this matter. However, the music festival is a large-scale event for thousands of people. The relevant approval departments have not passed the safety and health of the public, and have not passed the approval of the Earlopon Music Festival at the Olympic Fan Center from September 3-4. Due to the delay of the music festival, Earlopon Music and Ao Fan Center have not signed a contract to pay the venue fee.

As of press time, Erlang Music has not yet made a public refund progress in the store, but all coupon products have been cleared, leaving only the explanation of "technical problems, stores need to be maintained for the time being, and all products have been removed first". The customer service of the Earlogi Music Festival Mini Program is in the news that the news is not read. Xinwang tried to call the mobile phone number released by Erlang Music Co., Ltd. on the Internet in order to verify the issues reflected by consumers, but no one answered.

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