60 yuan on -site fee?Industry rules?Yalu River Evening News to help

"It can be understood by collecting maintenance costs, but this situation should not be given money." Not long ago, a reader, a reader of the "Yalu River Evening News" in Dandong, Liaoning, called the evening newspaper gang to help him trouble.

About a week ago, the gas water heater in Mr. Wang had a failure. The weather was getting colder, and he quickly called the customer service to apply for on -site maintenance. "The water heater has been bought for almost 5 years, and I know the warranty period." So I asked the maintenance staff how much can be repaired, and the other party answered about 100 yuan, and the two parties agreed. "As a result, the maintenance master came to the door for a long time, and the water heater was not repaired. Then I told me that I might change other accessories. The price costs two or three hundred yuan, and it may not be repaired. I need to try it." Mr. Wang said that considering that the machine is old The old has to wait, and I decided not to repair the new machine. At this time, the maintenance staff said that it is not possible to repair it, but it is necessary to charge the on -site fee of 60 yuan, and say that this is "the rules of the industry on -site maintenance, all charges."

The maintenance staff was resolute, and Mr. Wang paid the maintenance fee. But the more I thought, the more I felt wrong. The gas water heater of my family did not repair it, and I did not tell myself in advance. "I accept reasonable compensation to the repair master. But only when it is open and transparent can we build a reasonable home appliance after -sales market environment." Mr. Wang said.

The reporter contacted the Consumer Association of our city to learn that because the company's registered place is in foreign provinces, the local consumer association is required to handle it. The reporter then contacted the Foshan Consumer Association where the gas water heater headquarters was located. According to the staff of the consumer association, as early as the end of 2005, the National Development and Reform Commission issued the "Light Price Provisions of Household Electric Maintenance Service". It clearly states that operators engaged in home appliance maintenance services in the People's Republic of China must implement a clear price in accordance with regulations. The contents of the clear price of home appliance repair services include: inspection fees, repair fees, on -site service fees that need to be charged at door maintenance services. In other words, before the service provider serves users, it is necessary to issue the charging standards of manufacturers or platforms to users, and communicate good service fees to allow users to understand the payment based on the basis. It is reasonable to charge the on -site service fee appropriately outside the warranty period. The premise is that the customer service or maintenance personnel communicate with the customer.

On the day after contacting the gang group, Mr. Wang received a call from the customer service staff of the water heater company, saying that there was a problem with the company's communication at the communication department. Afterwards, the employees will be vigorously trained. Mr. Wang.

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