Rizhao Arbitration Office: We will always serve the masses on the road forever!

Luwang, September 13 (Reporter Xue Xibo) On this day, a flat working day, the Rizhao Arbitration Office's File Management Section is always busy as usual.

Suddenly, the rushing door sounded, accompanied by the "invited" sound with the staff, pushing the door with a smile on the door, "I made a special trip to thank you. I got my first money yesterday. " Sister Xu said that she put a basket of fresh strawberries and a bag of mango in her hand on the reception table, turned around, and the staff hurriedly caught up. It was also a special trip to run for this, and she would be sad if she left without leaving.

It turned out that Sister Xu had guaranteed her friends, but the other party was executed due to the problem of funding due to the problem of funds. Since then, she signed a "loan contract" with her friends. The form of borrowing was agreed, and the borrowing interest and liability for breach of contract were agreed. But for almost two years, her friends apologized from the beginning to the current phone call. According to the borrowing contract, Sister Xu had no choice but to find the Rizhao Arbitration Office. After the staff and the two sides communicated and mediate multiple times, the two parties forgive each other and signed a mediation agreement on the same day. I successfully got the first repayment, so I came to the door with the fruit to thank the Rizhao Arbitration Commission.

"Through our work, we solved the problems of both parties and saw their grateful eyes. I think it is worthwhile!" Zhang Wenhong, Chief of the Policy Management Section of the Rizhao Arbitration Office, told reporters. The trust and gratitude of the people is a great praise for the staff of the Rizhao Arbitration Commission.

This gratitude and trust comes from the patience, carefulness and enthusiasm of the staff.

At present, the Rizhao Arbitration Office is committed to creating a large mediation pattern, and proposes the "four front" mediation method of "before the court, before the trial, before the trial, and the case before the case." Through the "comprehensive and full process" mediation, the parties' contradictions were highly efficient, and the good social effects of ensuring the healthy development of enterprises and maintaining social stability were effectively achieved.

Do "listener" first and then be a "interested person"

The pre -court mediation is an indispensable part of the "big mediation" pattern of the Party Group of the Rizhao Arbitration Office. To do a good job of pre -court mediation, it will greatly improve the efficiency of the case of the case. Essence Speaking of the technique of mediation work in front of the court, Zhang Wenhong summarized four sentences: actively communicating, quick decision; analyzing the advantages and disadvantages, finding the bottom line; It is necessary to have the ability to turn it to zero, but also the sincerity of making the parties absolutely trust.

The staff of the Rizhao Arbitration Office is communicating with the parties

These four sentences are a true portrayal of the method of mediation of the Rizhao Arbitration Office.

"Many parties have emotions when they come to us. This is well understood. When calling and communicating, they do not fully trust us. Many people first think that we and the other party are 'a front. Speaking of this, Zhang Wenhong did not show the slightest unhappiness. She said that she patiently comforted the party's emotions and let the parties calmly communicate with the same task. In order to calm down their mood and let go of their minds, Zhang Wenhong and colleagues often call a few hours by phone and one fight. First, make a "listener" to let the other party vent and aggrieved, and then introduce the topic. Find the breakthrough of mediation.

Such patience was received. Many emotional exciting parties have become calm and rational after the staff of the staff, and the staff of the staff who have not been believed in the arbitration office have taken the initiative to apologize and thank the staff afterwards. To lower your posture, calm your mindset, and be the "knowledgeable person" of the parties, it is a great magic weapon to carry out arbitration mediation work smoothly and efficiently.

"In fact, there is no trick, that is, trying to get closer to the psychological distance from the parties, let them let go of the preconceived prejudice." Zhang Wenhong said lightly, but only they knew how much sweat and bitter they paid in order to mediate a case.

Arbitratory mediation Send a dispute over the humanized service solution of the door

In November 2021, the Rizhao Arbitration Office passed the way to quickly mediate before the court to provide on -site services for the parties. In just one day, it successfully mediates a sales contract dispute of 110,000 yuan involved in the case. Essence

On November 15, after the Rizhao Arbitration Office accepted the dispute between the sales contract, the staff immediately launched the rapid mediation process of the dispute immediately after soliciting the opinions of the parties, and the rapid mediation of the file management department was conducted in front of the court. Faced with the actual situation of the two parties, the staff communicated with multiple telephone communication, and fully explained the basic principles and legal principles of dealing with the dispute between the trading contract on the basis of grasping the case. Emotions are relieved.

Zhang Wenhong (first from left), chief of the management section of the Rizhao Arbitration Office of the File Management Division, and colleagues to carry out mediation work in the parties

After learning that one party is a disabled person, the travel is inconvenient to go through the relevant procedures, the staff decided to provide on -site services for the parties of the case, and actively coordinated the other party to move the arbitration mediation room into the parties' home. After the two parties "face -to -face" mediation at the same time, the two sides reached an unanimous mediation opinion, and the dispute was successfully resolved. The two parties expressed their satisfaction with the mediation services of the Rizhao Arbitration Commission. Zhang Wenhong was very impressed with this incident. After 10 months, she still lamented: "Their family is not good, and encountering troubles that need to be mediate. What we can do is to provide humanized mediation services as much as possible to so as to be as much as possible. Founded, solve their problems based on law. "

Sunshine arbitration enthusiastic service to maximize the cost of the parties

In the first half of 2022, the Rizhao Arbitration Office accepted a dispute over a house trading contract. After the parties signed the sales contract and paid the down payment, they unfortunately found a serious illness and needed a lot of funds to treat them. Signed, the Rizhao Arbitration Office was found after the negotiation of the two parties.

After understanding the matter, the Rizhao Arbitration Office is based on the established procedures for the mediation of the two parties. The contract is terminated and the dispute is properly resolved. Considering the actual situation of the parties' economic trouble, the Rizhao Arbitration Office exempts the arbitration costs in accordance with relevant regulations. In addition to solving the problem, a warmth is sent to the parties who are in the dilemma.

In the case accepted by the Rizhao Arbitration Office, a large proportion of cases involving construction engineering contracts. Generally, such cases need to be appraised by third -party appraisal agencies. After identifying the appraisal agency, the Rizhao Arbitration Office will also negotiate with the appraisal agency to minimize the appraisal cost of the party as much as possible.

These are not the work of "division" in arbitration, but the Rizhao Arbitration Office is still in the spirit of arbitration for the people, and pays more time and energy for this. In exchange, it not only quickly resolved the disputes, timely safeguarding the legitimate rights and interests of the parties, and saved the cost of the parties, and received widespread praise from the parties.

Representatives of the parties to the Rizhao Arbitration Office presented the banner to express their gratitude

As of the end of August 2022, the Rizhao Arbitration Office promoted 587 arbitration cases, with a mediation rate of 82.28%. Among them, there were 72 cases before the court, innovatively carried out "digital mediation". Work efficiency and targeted, with a patience, carefulness, and enthusiastic work style, continuously enhanced the influence and credibility of sunshine arbitration, and constantly brighten the "red heart, righteousness, and" party building brand.

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