"Pulse" of government service experience officers in Shibei District to open up the "microcirculation" of government services

(Correspondent Zhang Yuning) Each "small incision" and "small innovation" related to the user experience is promoting the "big improvement" of government services and the "big change" of the business environment. "Our shopping mall is about to open. Seeing that the merchants have settled in, the merchants need to provide a full set of real estate materials of the mall when applying for a business license. The materials are nearly 80 pages. Repeatedly providing approval materials are both time -consuming and laborious. Can it help us think of ways? "This is the corporate demand of Xu Yujie, a government service experience officer Xu Yujie at the government service symposium of the city. It is understood that in the future, Cities Vanke Plaza is committed to creating the iconic commercial complexes in the northern part of the city, the new benchmark of large shopping malls, and the new model of TOD business models, which attracts major domestic brand merchants to settle in and receives relevant demands from government service experience officers. Later, in order to fully support the resident merchants to carry out registration approval, the administrative examination and approval service bureau of the Shibei District practiced "Following the project, the service follows the needs", and specify the full process of the "Chief Approval Service Officer" Vanke Plaza has opened the "minimalist" approval model, and the cumbersome real estate materials of the mall will be filled in advance. It will conduct integrated approval for different business forms of the merchants. "Enterprise services are through traffic", promoting government services to get out of the "approval door" and send them into "the minds of enterprises". As of now, there are many merchants and individuals who have taken the "minimalist" approval of "minimalist" approval in the future.

In order to help improve the sense of service experience, on August 19, the city's administrative examination and approval service bureau organized the appointment ceremony of the "government service experience officer". They will experience the various government services of the city and North in the process of immersive, diversified, and full processes, and provide suggestions for the reform of government services.

Carry out an immersive service experience. "Government Service Experience Officer" is both a quality inspector of government services and the spokesperson for the masses. They go deep into the window and become "clerks" to focus on whether the guidelines are accurate and whether the window service is high quality. 2. Survey of public opinion to experience the business processing process, and carry out the supervision of government service experience with the "user perspective", so as to accurately identify the pain points of people's livelihood, service blockage points, and difficulties in reform, and further improve the quality of service. Establish a normal communication mechanism. The first batch of "Government Service Experience Officers" selected and hired from various fields such as industry associations, industrial parks, and market entities. 2. Listen to the normal long -term communication mechanism of the enterprise and the masses, and give play to the role of the government and the people "Lianxin Bridge" and the "barometer" of government services. The closed -loop management chain is implemented. In the first experience activity, the "government service experience officer" conducted a number of service measures such as the "minimalist" approval model, the "one thing at a time" theme service package, and the key project "helping the office", and proposed to target In terms of sexual suggestions, the administrative examination and approval bureau of the Shibei District established the full tracking and closed-loop work system of "Discovery Problems-Feedback Problem-Handling Problems-Evaluation Results", and feedback the problems raised by the "government service experience officer" to the business department and relevant departments. Form the list of problem libraries and rectification to improve the task list, so that the parts have feedback and response, and forcing the quality of service to improve the quality of the service with problems.

In the next step, the administrative examination and approval bureaus of the North District will adhere to the problem -oriented orientation, effectively transform public opinion and suggestions into the endogenous motivation of optimizing approval services, use the "optimal service quality" to build a "best business environment", and the government "hard work The index "in exchange for the" happiness index "of the masses, continuously promotes the city's government services to a new level, and welcomes the 20th National Congress of the Party with excellent results.

- END -