Jianshou's "one -stop" contradiction dispute dispute delegation platform builds a firm risk barrier to prevent social contradictions

Recently, the fourth national municipal social governance modernized pilot innovation seminar was held in Nantong, Jiangsu. Guang'an City exchanged experiences on the topic of "one -stop" contradictions and disputes.

Solving the problem in all directions, zero -distance serving the masses.

Since the pilot of modernization of municipal social governance, Guang'an City, Sichuan, has taken problems such as the incomplete command scheduling, difficulty in warning, and dispersing channels for warning, and dispersion of channels for warning channels. Building to prevent social contradictions risk barriers, effectively resolved more than 133,000 contradictions and disputes, with a success rate of 99.06%.

Accurate positioning

Jianshou "Three Platform"

The party and government "leaders" took the lead to standardize the establishment of 131 "one -stop" transfer platforms in the three -level "one -stop" regulation of Guang'an City and townships.

Municipal platforms have a strong overall plan, highlighting the functional positioning of "command scheduling, analysis and judgment, supervision and assessment", equipped with 10 career establishment, 2 sections of section, 10 staff members through government purchase service methods, standardized setting up command halls, reception rooms, reception rooms , Research and judgment room, mediation room, psychological guidance room and other "one -room and six rooms". It is normalized to carry out video scheduling, contradiction diversion, data analysis, situation research and judgment, emergency linkage, etc., and coordinate the hierarchical operation of the three -level regulation platform.

The county and township platforms are re -war, adhere to the "multi -center unity, one center and multi -energy", county -level integration grid service management center, contradiction and dispute diversified resolution and coordination center, 12345 government service hotline acceptance center and other institutions to set up a positive section level Spear transfer center; township contradictions and dispute mediation rooms, psychological guidance rooms, legal policy consulting rooms, judicial office function rooms, comprehensive governance center video dispatching room "one -stop co -deployment" office, all parties jointly connected together to build a monitoring "one screen See ", the" one call ", the data" one network ", the information of the information, the information of the information, the" one network ", and the" one -stop solution "pattern of the dispute to achieve the resolution of the source of contradictions and disputes, and the nearest resolution.

The functional departments are involved together and implemented the "central blow whistle and departmental registration". The department and town streets send members to participate according to the needs of disputes, and establish an integrated operation process of "one window acceptance, joint research and judgment, diversion supervision, linkage resolution and stability control, signing agreement and judicial confirmation, and urging execution" to ensure the one -stop of the risk of contradictions. Receive and full chain solution.

Focus on actual combat

Improve "three capabilities"

With the goal of fixed scores and stopping, prevention of prevention, focus on practical combat, and continuously improve the ability to perform duties, warning, and tackling.

Integrating the ability to improve the performance, Guang'an City adheres to the "special combination and management of construction", and set up 7 385 people in a variety of expert libraries in a hierarchical formation. Among the people and other personnel of the grid, 20,736 part -time mediation officers were selected, and the system of “must -have, quarterly training, new policies must be trained” system, normalized classification training, and improved comprehensive quality and actual combat capabilities.

When it comes to the car court, the legal person in Sichuan metal products company praised. In December 2020, the company signed the "Factory Lease Contract" with a company in Chongqing, stipulating that the factory and dormitory of a Sichuan metal product company in Chongqing to rent a Sichuan company for business use. After the contract was signed, a metal product company in Sichuan appealed to the court due to disputes in a dispute over a company in Chongqing.

After accepting the case, considering that the case involves Sichuan -Chongqing enterprises, the focus of the case involves the factory and dormitory located in the Gaota New District of Sichuan and Chongqing. Entering the enterprise and using the tour trial to solve problems for the enterprise. During the trial, neighboring Shuixian County People's Court and the Yubei District People's Court of Chongqing City and the People's Mediation Committee of the Commercial Disputes in Water County jointly conducted a mediation. The two parties finally reached a reconciliation agreement.

This is just a microcosm of the construction of a practical and serving the construction of the new district in the new area of ​​Shuixian County.

Improve early warning capabilities, develop and go online "9+X" Guang'an Public Safety Video Monitoring and Construction Network Application Platform, set up "family marriage and love disputes", "severe mental disorder patients", "stable group incident" and other contradiction risk monitoring and warning modules , Comprehensive comparison analysis related data, for the automatic warning of risk alert lines, the first time is remotely scheduled, sent to the door to check the adjustment, and promoted contradictions and disputes to prevent it.

The integration of Pingzhan to enhance the ability to tackle, and the concept of the combination of the Ping War, the city and county focus on "police conditions, social conditions, public opinion, and epidemic" every month. The report provides a reference for the scientific decision -making of the party committee and government; special reports on sensitive nodes and emergencies (cases). After the "5 · 9" epidemic in our city this year, the city's three -level spear adjustment center moved emergency. It launched a special work plan to enter the war mechanism, dispatching and inspecting key parts of the key parts of the 79256 road, and 543 disputes between the early warning and resolving the conflict -related conflicts.

Fusion innovation

Cultivate the "three major characteristics"

One day in March this year, Cao drove an ordinary two -wheeled motorcycle and traveled along the National Highway 212, hitting pedestrians Hu, causing Humou to be injured and a traffic accident.

After the accident, the parties repeatedly negotiated and repeatedly negotiated, and the compensation of Hu's damage has never been able to reach an agreement. Under the guidance of the police station and the judicial office, the parties applied for mediation to the Wusheng County Social Comprehensive Management Center. After the dispute was accepted, the Wusheng County Comprehensive Management Center arranged Cao Jianguo and Wen Wei, who was familiar with the "Road Traffic Safety Law", had rich mediation experience, and strong mediation experts. Wusheng County seize the development opportunities of "Internet+", make full use of information methods such as big data, artificial intelligence, blockchain, etc., strengthen the construction of a diversified resolution platform for online contradictions and disputes, promote the connection and data sharing of relevant system platforms of various departments, and gather People's mediation, industry mediation, lawyer mediation, court specially invited mediation resources, etc., set up expert databases, and order the "one -stop" prevention and resolution on demand on demand to meet the people's new and efficient resolving contradictions and disputes. Require.

Pay attention to innovation and innovation, promote the integration of resources of all parties, explore characteristic and personalized mediation in Guang'an City, and improve the overall effect.

Smart service online adjustment, development and integration of diversified solution and grid service management information system, establish dispatching and circulation databases, explore smart mediation methods such as video mediation, expert online mediation, legal robot personalized services, etc. The "Internet+" multi -dimensional interactive mediation method of the single and departmental order is achieved to achieve more data running and the masses less legs. Since the pilot, there are 691 contradictions and disputes in the city, with a mediation success rate of 98%.

Councilage the difficulty of the group, focus on key areas such as epidemic prevention and control, corporate business restructuring, traffic accidents, etc., highlight the function of the "one -stop" regulation platform hub at all levels, and set up 1123 "peacemakers WeChat", Grid WeChat group 2 For more than 10,000, carry out special actions such as "mediation follow the project", "major risk prevention and resolution to resolve the 100 -day tackling", resolve 15 major contradictions and disputes involving the construction of the "Shuangcheng Economic Circle", and ensure 86 key project construction in the city.

借智借力专家调，支持引导全国人民满意公务员赵忠、全国调解能手郭太平等知名调解专家，牵头成立专家个人调解室16个，实行“入驻坐诊、下沉巡诊、现场急诊、联合会诊、 The "one -stop" solution service in the "one -stop" solution service is fully involved in the "one -stop" solution service, leading to resolving major contradictions and disputes. In the past two years, 239 successful mediation major complexity and suspicion.

The people -centered is the original intention of the "one -stop" contradiction and dispute. In the Internet era, the "one -stop" contradiction and dispute delegation platform for Jianshi in Guang'an City builds a solid barrier to prevent social contradictions, builds a "three -level platform", enhances the "three capabilities", cultivates the "three major characteristics", and builds a diversified dispute. Solving mechanisms, exploring characteristic and personalized mediation, so that the masses have more sense of gain, and fully feel the fairness and justice of justice in convenient and efficient services. (Liu Qin reporter Yong Jianbo)

- END -