Leaders of Guangzhou Public Security Bureau answered 12345 hotline calls

On the morning of August 31st, Zhang Wenyang, member of the Party Committee of the Guangzhou Public Security Bureau, director of the Political Department, and a second -level police commissioner, led a team to the Guangzhou 12345 Hotline Center to answer the call. In the 90 -minute electricity connection time, a total of 12 calls were answered, which mainly reflected the problems of hukou business and road traffic management. Immediately afterwards, organized on -site office meetings to study on -site to solve the demands of the masses.

Quickly act, supervise the case. Zhang Wenyang said that for the people who answered the people on the spot today, they will move quickly, compact responsibilities, implement the "package case" solution, make every effort to improve the effect of handling, strengthen supervision, achieve efficiency, effective, and results, and effectively for the masses. To do practical things and solve problems.

Persist in the convenience of the people and improve the service efficiency of the public security hotline. Zhang Wenyang said that the Municipal Public Security Bureau will play the advantages of the 12345 hotline public security line "No. 1 response" to centralize the masses' demands and fast and convenient advantages, continuously improve the quality of the hotline service, effectively solve the legitimate and reasonable demands of the masses, and give play to the positive role of public security hotlines in the convenience of public enterprises. At the same time, the 110 alarm service desk will continue to link with the diversion of the 12345 hotline to categorize the demands of the masses.

Adhere to the people's supremacy and build a public security service system for public opinion -oriented. Zhang Wenyang requested that the Municipal Public Security Bureau attaches great importance to the demands of the masses and adheres to the multiple channels and forms to actively collect the demands of the masses. In the next step, the reform of the "Sound of Sound and Movement" and the "Civil Sound Hot List" work will continue to strengthen the pain points of the "decentralization of management service" reform and the pain point to investigate and solve the work. The service system has continuously launched more reform measures for public interest and enterprises, so that the masses and enterprises have really obtained the dividend of reform in the ground, helping Guangzhou to promote the modern international business environment.

It is understood that the Municipal Public Security Bureau continues to do the "No. 1 response" platform for non -emergency services. Since 2021, the reform of the "Sound of Sound and Movement is to run". ) The length of the consultation matters is 0.79 days (legal 2 days), and the fastest consultation items can be completed in 1 hour. At the same time, the first "Civil Sound Hot List" work, independently developed the 12345 hotline appeal analysis system, rolled the hot issues of the people's attention every month, and conducted a series of work on supervision, data monitoring, and withdrawal. Worry about the problem. At present, the 16 batches of the 16 batches of the people have been supervised, and the masses have greatly improved the satisfaction of the masses. From January to July, the Guangzhou Municipal Public Security Bureau resolved a total of 890,000 demands of the 12345 hotline, ranking among the forefront of the country. 39,000, accounting for 54%of the matters of the evaluation orders.

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