Update the hotline knowledge base to create a "12345" with temperature

Xingsha Times (Correspondent Zhou Wenjuan reporter Song Binbin) Recently, the organizer of the "12345" Citizen Hotline Service Center (hereinafter referred to as the "Hotline Center") in Changsha County organized the organizers to update the "12345" hotline knowledge base.

In accordance with the requirements of the special personnel, the thermal line center organized the organizational units to complete the update and maintenance of the new knowledge base in a timely manner.This time, a total of 864 information base information was sorted out and 377 were updated, involving 8 major sections including policies and regulations, handling guidelines, functional responsibilities, and process specifications, covering health services after the return of Hainan personnel, summary of specific issues of four -risk motion to handle specific issues, etc.The key hotspots of people's livelihood have provided good information support for the high -quality answers of the people's high -quality answers to the people's "urgency and sorrow" and improving the online handling rate.

In the next step, the hotline center will continue to increase the supervision and assessment of the knowledge base renewal and maintenance, ensure efficient entry, regular updates, improve information quality, promote departmental data sharing, and promote the ability to improve the abilityContinuously improve the efficiency of government hotline services.

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