The Human Resources and Social Security Bureau of Hekou District has taken multiple measures to improve the satisfaction of the masses

Since the beginning of this year, the Human Resources and Social Security Bureau of Hekou District has continuously strengthened service concepts, improved service methods, optimized service methods, improved service efficiency, and improved the satisfaction of the people.

Retribute publicity and improve policy awareness. The Human Resources and Social Security Bureau of Hekou District strengthened policy propaganda, penetrated into the community and rural areas, and carried out various forms of policy publicity activities such as "policy rush" and "social security policy into the community". In 2022, various single or comprehensive publicity activities were carried out. The field can effectively improve the awareness of social security and employment and benefiting the people's policies through on -the -spot questioning and solving doubts and issuing leaflets.

Re -implementation and improve policy coverage. Implementing the government payment policy of special personnel in residents, the advancement of severe disabled people over 55 years of age, and the unsecured personnel over 60 years of age are incorporated into the resident's pension insurance distribution policy, continuously improving the participation rate and payment rate of residents 'endowment insurance, and realizing the residents' endowment insurance "Two guarantees", that is, to ensure that they meet the payment of special difficulties, enjoy the payment; to ensure that the conditions for receiving the treatment can enjoy the treatment in a timely manner. In 2022, the Human Resources and Social Security Bureau of Hekou District cumulatively paid 370,500 yuan of basic pension insurance premiums for residents for the total difficulties of special difficulties. Subsidies of 1.07 million yuan.

Retribute reforms and improve service satisfaction rates. Explore the establishment of a new mechanism for the establishment of the basic pension insurance of the residents without proof, unblocked the Human Resources Society, Wei Jian and other departments to share the collaboration mechanism, and realize the "no proof", "zero -run leg" and "unknown" handling of residents' endowment insurance. The residents' basic pension insurance has 41 various materials in the entire cycle of the pension insurance. After innovation, 25 items are canceled, and 16 items are canceled. Since the process of innovation, it has handled 656 people remotely for residents, 1,895 person -times self -service, and handled 18,000 person -times, and 2953 person -times were proxy. (Geng Jiesen)

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