Korla Market Supervision and Administration Bureau: The "intimate person of consumers in the city

Since the development of the new type of coronary virus pneumonia, the Korla Market Supervision and Administration Bureau has resolutely implemented the deployment of the municipal party committee and the municipal government and the implementation of various prevention and control measures to maintain the legitimate interests of consumers. Safety and stability is responsible, actively do a good job of consumer complaints and reports during the prevention and control of the epidemic, strengthen the duty, unblocked channels, deal with it in time, strengthen supervision, and ensure that the masses' demands are "echoed and the results of everything."

Quickly issue an announcement, remind you in a timely manner. The "Reminder of Market Price Behavior Reminder" to the city's operators require operators to operate in accordance with the law, strengthen price self -discipline, follow the principles of fairness, legal, and honest trust, rationally pricing, fair transactions, and must not make prices. In response to the current static management of the community, the general public has adopted the status quo of online shopping, and issued the consumption tips of "Pay attention to these things during the epidemic during the epidemic period" through public accounts such as Korla zero distance.

Strengthen duty on duty and unblock the channels for rights protection. In order to do a good job of reporting the reporting of the epidemic prevention and control complaints, the Korla Market Supervision Bureau strengthened the duty on duty, implemented the management of 12315, 12345, and the "Lima Office" platform management, and timely do the acceptance, disposal, and reply of complaints and reports during the epidemic.

Timely disposal complaints to respond to social concerns. The relevant demands involved in the prevention and control of the epidemic are quickly accepted, properly handled, and settled in time. The first time the case of the response to the epidemic prevention and control of related complaint reports, the relevant complaints related to the epidemic prevention and control related complaints were issued in a timely manner. Council. In response to the issues reflected by the masses, the staff contact the complaint for the first time, intervene in mediation, and timely resolve disputes.

Do a good job of statistics and investigate and deal with it in a timely manner. Consumers' complaints and reports during the prevention and control of the epidemic are actively registered for statistical summary and classification. Daily analysis and analysis of consumer complaint reports, analyzing and judging in a timely manner, and investigating and dealing with prices such as suspected prices, hoarding, price fraud, etc., to ensure the safety and orderly market consumption environment.

Strengthen law enforcement and strictly investigate illegal acts. Strengthen the supervision and law enforcement of shops, pharmacies, supermarkets and other industries, and strengthen the price and quality inspection of the price and quality of the daily necessities of epidemic prevention products and residents. Strictly punish the preparation of fake sale and fake sales, raising prices, etc. to disturb the market order, and strictly investigate and deal with illegal activities. During the epidemic, there were 5 cases of investigation of illegal cases.

Since the prevention and control of the epidemic, as of August 31, the Korla Market Supervision and Administration Bureau has received a total of 472 complaints, of which the 12315 supervision and reporting platform has received 224, 19,2345 citizen hotline platform, and 93 Luma office. There are 11 mayor mailboxes, 89 telephone consultations and complaints.

In the future, the Korla Market Supervision and Administration Bureau will be based on functions and fulfilling their duties, further do a good job of consumer complaints and reports during the prevention and control of the epidemic. (Correspondent Ma Ning)

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