12345 · Be with you ｜ "Slow down", 12345 "get up"!

Regardless of big things, there is only a small matter for people's livelihood.

Regardless of big things, there are only echoes and recovery here.

Following the announcement of the new type of coronary virus pneumonia's epidemic in Chengdu issued a notice on conducting all -employed nucleic acid testing in the city, all residents principled home, and successively conducted a total nucleic acid testing of all employees.

The city is temporarily slowing down, but Chengdu's 12345 hotline must be faster!

Today "12345 · Be with you", take you to Chengdu 12345, see how he, her, and him, how can 12345 stop the line and get up quickly.

12345 · Live

Doubles the increase in the respondent

Entrying volume exceeds 180,000!

Since July 15th, Chengdu 12345 hotline has increased. Chengdu's new coronary virus pneumonia epidemic prevention and control headquarters issued a notice on conducting a total nucleic acid test in the city, and the number of calls has doubled.

"We may have a one -day volume of about 25,000. At the peak period, our entry volume exceeds 180,000." This is a dialogue given by Xie Yan, the head of the 12345 hotline connection center.

12345 · Response

From the past 200 people, to the current peak hours of 300-400!

The answering center quickly established the epidemic prevention and control class. Through increasing personnel and dynamically adjusted employee class in real time, from 200 people in the past peak hours to 300-400 people at the current peak hours!

Quickly invest in the hotline emergency wiring. Make every effort to ensure the hotline of 7 × 24 hours.

"Our employees were 8 hours a day at work, and one person may answer 80-100 calls a day. At this time, some employees on the one hand continued to work overtime, and some employees answered an average of 120-150 calls a day."

For more questions and urgency of being able to take into account for help, consultant.

12345 · Hot spots

67%of consultation issues responded on -site

"Nucleic acid testing, the report has not yet come out."

"If the nucleic acid test report has not been out, why should I go out to buy materials?" ...

Regarding nucleic acid detection efficiency, in -depth community certificates, epidemic communities, etc., it has become the most concentrated problem in 12345 in a few days. It accounts for about 67%to 70%of the entire number of calls.

Answer: Through the latest release collected by timely official channels, business interpretation is performed, linkage with the department, and quickly forming employee training related documents, allowing employees to grasp in time and respond to citizens' demands in a timely manner.

Those who cannot be answered: Those who need to deal with follow -up research and judgment, quickly generate work orders, and transfer them to the department for processing.

The focus of hot and difficult points reflected by the masses, forming a hot collection mechanism, and a timely linkage and judgment with the department in a timely manner, the shortest time to feedback in time, in response to citizens' demands.

12345 · Help

The "urgency" of the citizens becomes "doing things."

Since the announcement of the announcement, the 12345 hotline connection center has received a lot of medical needs and urgent help. "For example, if you need to seek medical treatment immediately, if you need to go to the hospital for dialysis, or the elderly and children, we will all form an emergency linkage mechanism with the background department of the Chengdu network in time. The Internet Political Affairs Office forms a linkage with the departments. After quickly dealing with the return visits, understanding the process, from the establishment of an emergency linkage mechanism, to the follow -up processing supervision feedback, forming a closed loop, making the citizens "urgent things", becoming "doing things", becoming "doing things" and becoming "doing things". Essence

12345 · He or her

Establish an emergency backup platform in advance, and start a home seat "Just for the access and connection that can be played."

The 12345 service platform Construction Yunwei person in charge Luo Lijun: "Because of the beginning of construction, I fully considered the redundant ability. I set up an emergency backup platform. After this round of epidemic, the emergency backup platform was launched to ensure the whole The input continuation ability has been greatly improved. At the same time, by increasing people, sitting at home, self -service response, voice dredging, etc., the system has basically guaranteed that there is no abnormal or collapse of the system. ","

Do a good job, and listen patiently and listen carefully.

12345 Callman Li Yuan: "Do your own duty, be sure to listen carefully to the demands of these citizens, know, immediately give the answer, and immediately help him to form a work order and transfer to the community and background in the background. Staff, quickly deal with. Sometimes when you hear the words of the citizens, you can feel more anxious, such as seeing a doctor, medical treatment, and inability to get a community for a while ... We will also be anxious together. But the most important thing is to help. He quickly turned out. Let them be anxious, can not worry. "

I am anxious for the citizens.

"We must do my best."

Xie Yanliang, the person in charge of the 12345 hotline connection center: "In the past two days, we have done our best efforts, and the employees are also very tired, in order to answer the call of a citizen and help a citizen to solve his problem. Visit a citizen's demand. Hundreds of employees online have only one belief, and they have been working hard again. "

12345 · Notes:

The city has slowed down for the time being, but 12345 must be faster! This is the goal and the responsibility.

In order to warm up the hearts of the citizen and slow down the anxiety of a citizen, all his, her, and her of Chengdu 12345 have been working hard to guard."When I heard the citizen said on the phone: I did a good job, your work was in place, or you worked hard, I think it can be warmed to us. Maybe I have answered a lot of phone calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of calls, and then I have answered a lot of phone calls.Tired, they are very warm and satisfied. "This is the voice of the 12345 worker.Let the city slow down for the time being, and let more trust and love accumulate!Because this is a warm city.

【Hot Answers】

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