She has more than 800 calls a day ...

At night

The sky gradually draws

Longgang District, Shenzhen

There is such a group of "Night Wallets"

They are busy in the night

Like a little starlight

Shine is on the front line of epidemic prevention

"Wirman": 24 hours a call must be

"Hello, Longcheng Street's 24 -hour warm heart service hotline, what can I help you?" At 10:45 pm on September 3, the administrative service hall of Longcheng Street Office was still brightly lit. Four neighborhoods set up a bridge between streets and residents.

Feng Yona is a member of the 24 -hour warm service hotline on Longcheng Street. When the reporter saw her, she was coordinating community staff to come to docking the demands reflected by the masses. During the epidemic, sometimes more than 800 residents can be received in a day, and the leaders must write down the various needs of residents one by one. "Tired of resting at the station, the throat is dumb with dotted throat, and then it has become the normal state of the neighborhoods.

Feng Yona told reporters that in order to ensure the efficiency and quality of the service, "receiving the call from residents, we first transferred the answers that could be answered. If we could not handle it, it was transferred to the group through the inside line, and the corresponding community was dealt with in time. "

"Delivery": Emphasize the clock "Vegetables" to send beautiful

At 00 o'clock on September 4th, at the auspicious station of Ding Dong, a vegetable and vegetable transport vehicle was at the site. Immediately, busy receiving and sorting work began in the station. During the prevention and control of the epidemic, the demand for online materials has increased, and the Ding Dong of Ding Dong, where the consignor Peng Tianfu is located, has also poured a large number of orders, which puts some pressure on the distribution work. Peng Tianfu told reporters: "The order volume of the site has increased by 120%compared with the previous week, and we have also increased the stocking of nearly 5 times accordingly. We must work overtime to add fresh products such as fruits and vegetables, meat, poultry and eggs, and other fresh products. Pick up packaging for timely delivery. "

Regarding the situation of material distribution, the person in charge of Ding Dong ’s Cuishausing Station said that the current site has doubled about double the distribution team to ensure capacity and fully keep the citizens’ “vegetable baskets”.

"Multi -Face Man": Skills and duty to solve problems

"Hello, please measure the temperature and scan the place. Thank you for your cooperation." Tian Tao is the captain of the Tianjian Modern City Security Team of Longcheng Street. In the early morning, the reporter saw him on duty at the gate of the community. "There is something to be busy every day" is his biggest feeling in the past few days. "But in order to ensure the health and safety of residents, we always play a twelve -point spirit and do all work."

From morning to night, they carefully registered the information of the staff, and there was no omissions in and out of the personnel; the residents had the needs, and they took the initiative to help the distribution of materials to the door of the house ... From order guidance, material distribution to disinfection and disinfecting, Tian Tao and his colleagues became the community The "multi -faceted hand", seriously and enthusiasm to solve problems for residents.

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Copyright statement: Original Longgang Rong Media, please indicate the source for reprinting.

Edit: Guo Bin He Su

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