One window acceptance, high -quality service, a beautiful scenery in the government service hall

In order to further deepen the "one -time" reform, the Administrative Examination and Approval Service Bureau of the High -tech Zone aims to run the "one thing" in the eyes of enterprises and the masses, adhere to the principle of civilization, optimize the adjustment of the service window, and implement the "one window acceptance, one running at one time, Good "convenience service model. In July 2021, the "One Window Acceptance" government service team was formally established in the high -tech zone government service hall, with a total of 8 windows, and a total of 84 items of business management matters were undertaken. The efficient work style is the purpose. High standards are strictly required to do practical and solve problems for the masses, build a "one -window acceptance" convenience service team with excessive business ability, hard professional quality, and first -class service management.

Carry out business knowledge training

Improve your comprehensive quality

Since entering the Government Service Hall in the High -tech Zone, the "one window acceptance" strictly abides by the management measures of the government service hall, focuses on studying the disciplinary management measures of the hall, systematic learning business knowledge, strengthened training with trains, regularly conduct employee work experience exchanges, and improves solid improvement Comprehensive business quality capacity. "One window acceptance" also hired a professional etiquette team to conduct systematic professional etiquette knowledge training for the nature of the government service industry. Squatting, guidance, bowing, greeted (coming to welcome, asking for answers, going to the sound), handshake ceremony, handling gifts (handing pens, file files, etc.) Applause and Daoxie to increase the temperature in the process of government services, and then increase the satisfaction and gain of the masses.

Acceptance of the business process "alone"

Exhibition of "one window" style and efficiency rate

In September 2021, the "One Window Acceptance" window was officially "opened", and eight staff members independently faced the masses to undertake business. The four windows of the East Hall mainly accept business licenses, food business licenses, and sanitary licenses in administrative examination and approval items. The masses only need to submit a set of information, and the staff will apply for business licenses and food business licenses for the masses. The three certificates of health permits reduce the number of queuing numbers, avoid repeated submitted materials, simplify the process of work, and shorten the time of service. The four windows of the West Hall undertake general cargo road transportation certificates, truck qualification certificates, dangerous goods road transportation certificates, universal goods business licenses, emergency management hazardous chemicals business licenses and fire -related services, all window employees are familiar with the majority The item business, each employee is responsible for the more professional business acceptance, and effectively divert the people of the work, which not only reduces the queuing time of the masses, but also greatly improves the efficiency of business acceptance. Since September 2021, a total of 16,233 cases have been accepted, and 2,231 evaluations of the "good review" of government services have been rated, and more than 60 delay services are provided for the people of the work. Greatly improved the experience, happiness and satisfaction of the masses.

Starting from the position of the masses

Actively implement "delay service" and "on -site service"

During the service process, they often encounter people who come to handle the business near get off work. Employees accepted by the window are not anxious, and always insist on the needs of the masses as the starting point. Serving the business of the mass business in a timely manner, allowing the masses to be satisfied. Occasionally, there will be people who use the urgent business license to call for help. Due to all kinds of unpredictable reasons, we cannot apply for a business license. Therefore, our staff can remotely through the "oral gang" mode of "I am talking about" and remotely. Guide the people to conduct business processes such as "real -name certification", and provide door -to -door services to the masses to provide a business license to get the praise from the masses.

Strengthen the team's own construction

Enhance team cohesion and combat effectiveness

The "one -window acceptance" service team not only pays attention to the improvement of business level, but also condenses employees' thoughts through regular work meetings, morning meetings, monthly training meetings, and half -year summary meetings. The work passion of work is always serious and responsible for work, and the enthusiasm and patience of serving the masses not only enhance the team's own construction, but also enhance the cohesion and combat effectiveness of the team, but also effectively enhance the ability to serve the masses.

In the next step, the "one window acceptance" government service team of the Government Service Hall of the High -tech Zone will continue to adhere to the service concept of "I do practical things for the masses", in -depth implementation of the "standardized and enhance month" activity plan, and adhere to the integration of high -quality business work into daily life into daily life Go in government services, practice the work concept of serving the people with all actual actions, and work together to create a more "standardized, standardized and convenient" first -class excellent government service team, and add fuel to building a beautiful high -tech zone!

(Source: High -tech Zone Administrative Examination and Approval Service Bureau)

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