Jiangmen City has continuously improved the quality of star hotel services to promote training and strong skills on the same stage competition exhibition

Participants show the skills level in the competition. Photo Conferring in Guangdong Hotel Industry Association

To promote training with the competition, the competition exhibition is on the same stage. In recent years, in the context of the normalization of the epidemic prevention and control, our city has adhered to training on star -rated hotel practitioners, promoting training with competitions, continuously improving the quality of star hotel services, promoting the high -quality development of the industry, promoting the epidemic situation to the hotel industry in the hotel industry Continue recovery. In the recent 2022 provincial Star Hotel's service skills competition, the city's team has achieved good results, setting a new high in the city in recent years.

Jiangmen Daily reporter He Wenyi

Promote training to improve service skills

It is reported that the province's competition has four competitions in the province's four competitions, guest room services, Chinese food services, and western food services. Wait for multi -dimensional examination. With a good spiritual appearance and hard -working mentality, our players showed superb skills and superb service levels in the competition. After fierce competition, Yang Shuyin, the player of the Chinese food service project of Kaipingtanjiang Peninsula Hotel in our city, and Lao Yonglan, a western food service project player, won the second prize of the Chinese food service competition of the Star Hotels of the Star Hotel in the province and the second prize of Western food service. The city team won the first prize of the team.

In the Chinese food competition, starting from the pavement, large and small meals, wine glasses, and dishes are placed, and the specific requirements of how many centimeters of interval between each thing are meticulous. "Although such details may not be able to observe, in fact, this also reflects the details of our service." For 10 years in the service industry, Yang Shuyin's services, details and processes of star hotels have long been familiar with. She clearly knows the impact of details in the service on the guest experience. Living in a star hotel, enjoy intimate service. Behind this silent service, it is actually the hard work of the employees day after day.

The relevant person in charge of the Municipal Culture, Radio, Television Tourism and Sports Bureau said that the reason why this competition can achieve good results is to implement the arrangement and deployment of the "1+6+3" project in the "1+6+3" project of the Municipal Party Committee and Municipal Government. In recent years, although the epidemic has a great impact on the cultural tourism industry, the Municipal Culture, Radio, Film and Tourism Bureau has never stopped training and improvement of employees. Through entrusted to the city's tourism industry associations to conduct regular training in the city's accommodation industry, it is targeted at the city's accommodation industry. Weak service skills carry out targeted training courses, actively promote the exchange and learning of employees in our city with surrounding cities, and further improve the service quality and skills of employees in the city with high standards and strict requirements.

This year, the Municipal Culture, Radio, Television Tourism and Sports Bureau also held the "2022 Jiangmen Tourism Hotel Service Industry Vocational Skills Competition". Effective test of work. Through the city -level competition, a group of players with strong business capabilities and excellent appearance have participated in the training. During the training process The level is continuously improved.

To support people in the industry, keep people in the industry

Promote the spirit of craftsmanship and show the industry's style. Lao Yonglan and Yang Shuyin who won a single award reflected the service image of Star Hotels in our city.

Lao Yonglan from the Western Restaurant of the Pingtan River Peninsula has been engaged in work for more than 4 years. In her opinion, it is necessary to strictly require herself to engage in service. Each guest should be fully respectful and try to meet the needs of the guests, so that the trust between the service staff and the guests can be shortened. Skills knowledge should be more practical and practical, and more practical exercises. In encountering problems, it should be corrected and explored in time. In the future, the knowledge learned from the competition and training will be applied to actual work, so that guests will feel the service of the guests.

Yang Shuyin said that for many years, he often participates in similar skill competitions. He uses each competition as a test to learn from experience and learn the service knowledge and strengths of other hotels and catering peers to enhance the level of skills. In the future, this learned is used to work, growing up with hotels and colleagues, and progressing together, continuously improve the level of updating the industry, and make services better.

How to retain talents in the future and improve tourism talent service skills? "To retain tourism talents, the focus is still to do a good job in the tourism industry, to support people in the industry, and keep people in the industry." Chen Wenfei, vice chairman and secretary general of the Jiangmen Tourism Industry Association , Put the responsibilities of the development of various industries and actively promote the development of the tourism industry. Under the impact of the epidemic, the Municipal Culture, Radio, Television Tourism and Sports Bureau issued a series of assistance and promotional policies, and at the same time accelerated the investment and construction of major projects, and further accelerated the recovery of the industry. To retain tourism talents, all sectors of society should improve their attention and cultivation of tourism talents. In terms of retaining tourism talents, we can consider introducing preferential policies and incorporating tourism talents into the city's talent pool system. A sense of identity.

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