During the epidemic period, Guiyang citizens can reflect the problem through the WeChat public account of "building a city"

Colorful Guizhou News (reporter Cheng Xi Chen Liyu on this website) On September 7, the reporter learned from the press conference of Guiyang Gui'an New Crown Pneumonia. The public account is reflected, and the relevant departments will deal with it in a timely manner.

The 12345 hotline is the public service platform of the Municipal Party Committee and Municipal Government. "7 × 24 hours" provides citizens with consultation, complaints, and help services. Since the occurrence of this round of epidemic, due to the surge in hotline, the average time -consuming time -consuming time, and the average time -consuming time -consuming time, the citizens have reported that the 12345 hotline cannot be connected.

Recently, Guiyang City has coordinated the province's 12345 hotline, the Municipal Public Security Bureau 110 hotline, and telecommunications service hotline and other relevant professional forces to supplement 155 operators one after another, but this is still not enough. Next, it will continue to coordinate the replenishment to maximize the power of the personnel personnel. Essence

For the operator, we will adhere to the training while working, especially for the recent matters related to the epidemic that citizens 'high attention, and conduct good training in a timely manner, effectively improve the business level of the operator, and answer citizens' doubts faster and better meet the needs of citizens.

In terms of mechanism optimization, in accordance with the wartime standards, it will strengthen the cooperative linkage of relevant functional departments and districts (cities, counties) in the city, and further improve the working mechanisms of case acceptance, dispatch, supervision, and inspection. Emergency matters such as distribution are given priority and efficient implementation.

In addition, the grid staff and the joint households will be fully launched, and through platforms such as "joint accounts and WeChat groups", a large number of large quantities to 12345 hotlines will be collected to consult the epidemic prevention and control policies and dynamic related content. We.

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