Shijiazhuang Airport was won by China Civil Airport Service Quality Evaluation Single Excellent Airport

On September 5th, the 7th China Airport Service Conference awarded the outstanding airport representatives of the China Civil Airport Service Quality Evaluation of the China Civil Airport Service Quality. This is another honor that Shijiazhuang Airport has obtained the "Customer Voice" certification issued by the International Airport Association in 2020 and 2021.

Hebei Airport Group adheres to "centered on the needs of passenger", adheres to the problem -oriented, go hand in hand, goes hand in hand, multi -pronged approach, listen to passenger voice in all aspects, continuously improves the service quality of the airport group, and builds a temperature airport.

The voice of customers is fully collected. Since the beginning of this year, Shijiazhuang Airport has updated and upgraded the "Opinions Box" in each point in the terminal. Passengers only need to scan the QR code to feedback online opinions to meet the diverse feedback needs of passengers, further expand passengers The collection channels for suggestions and opinions have built a multi -channel collection system covering service site, hotline telephone, WeChat, Weibo, and OTA platforms. At the same time, the airport carefully evaluated the opinions and suggestions made by passengers and given feedback to form a benign interaction with passengers. Continuously improve the passenger satisfaction evaluation system. Based on the original ACI and online satisfaction passenger evaluation, we have widely carried out service self -evaluation work, and builds more than 120 full process of passenger services, full contact satisfaction indicators, and timely find services Weak links, enhance the passenger service experience.

The service environment continues to improve. The main line of Shijiazhuang Airport Yingbin Road is widened to two -way 6 lanes, and the auxiliary road is widened into two -way 4 lanes. Greening, beautifying, and lighting of the airport terminals have been carried out, and the image of the airport area window is improved, so that passengers who travel to see more beautiful scenery in waiting. At the same time as the environmental transformation and improvement, Shijiazhuang Airport adheres to the "people's aviation to the people", continuously optimizes the passenger travel experience, upgraded the passenger waiting area, and further optimized the urban passenger bus line with the strong support of the Shijiazhuang City Transportation Bureau. Multiple customized lines. At present, Shijiazhuang Airport has a total of 18 urban passenger class stations. The bus lines have nearly 20 counties and cities, with an average daily departure volume of more than 80 flights. Passengers travel is smoother and efficient.

Service products are constantly enriching. In response to the first passenger, Shijiazhuang Airport also launched the first passenger service product of "Flying from Jiafei" to provide a full -process "warm heart" service for passengers who take the flight for the first time. In addition to the guidance of the entire process, Shijiazhuang Airport also provided the first passenger with the exclusive check -in counter and security channel, as well as the preferential business guest lounge policy. Apply for ticket refund, hotel check -in, etc. The launch of the special passenger online service appointment function not only realizes the online appointment and fixed -point contact function of special passengers, but also records the exclusive "Ji Yi" service of the passenger journey to send good memories for passengers.

In addition, Shijiazhuang Airport continuously improves the hub function, launched the Table flight management platform on Shijiazhuang, Zhangjiakou, Chengde, and Qinhuangdao Airport Airport, and comprehensively promoted the "one -time payment, one duty, one security check, direct luggage, and worry -free transfers". " Pass flight service, jointly promoted the development of PCF products with the airline, launched 27 routes, 63 flights "Hebei Airlines+Huaxia Airlines" and Spring and Autumn Airlines Flights products, which further expanded Hebei Airport Group Air Service The coverage range has improved the level of convenience of passenger transit.

Winning service culture. Actively cultivate the "first see the responsibility" to actively serve the culture, and carry out theme activities such as "the first to see the person in charge of the practitioner", the "service model", "the first see the service star, the spokesperson" and other theme activities, and accumulate more than 300 employees. By filming the "first see the record of interviews" and hold the "praise and inspiration" and other methods, Xuanshu is typical, with a hundred and 100th. From January to August 2022, Hebei Airport Group received a total of 357 passenger praise, an increase of 313%year-on-year, and the number of praise continued to increase for 4 consecutive years. See the good atmosphere of responsibility '".

In the next step, Hebei Airport Group will continue to focus on the passenger service experience, continuously optimize the service process, improve service efficiency, innovate service products, and welcome the 20th victory of the party with excellent service performance.

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