Wuhan Railway Station waiters printed 500 business cards at their own expense, and can only find her for the first time for passengers

Zhang Xiaofang. Reporter Lei Yi Photo

The Yangtze River Daily Da Wuhan Client September 8th (Reporter Lei Yan Correspondent Zhu Mengran) The 32 -year -old Wuhan Station "Five Heart Service Group" passenger duty staff Zhang Xiaofang will always have several business cards. At 10 o'clock on September 8th, just sent an elderly passenger sitting in a wheelchair from the waiting room to the platform compartment, and she stuffed a business card in the other side. Telephone".

Zhang Xiaofang (right) handed his business card to elderly passengers. Reporter Lei Yi Photo

The business cards in Zhang Xiaofang's pocket were printed by her own expense. Speaking of this habit, it is time to go back to a experience during the Spring Festival in 2021.

At noon one day last winter, Zhang Xiaofang inspected the train station. When he walked to the door of the waiting room, he found that two elderly female passengers with pale hair were flushed with their face beside the two handbags. She rushed over immediately: "Is there anything to help you?"

An old man said with a red eyes that they would return to Hunan's hometown for the New Year, but they usually went out and entered the train station. "There are still 20 minutes to drive. If you can't catch the train, you can't go home for the New Year ..." He said, crying.

"Don't worry, I'm responsible for sending your two to the car." Zhang Xiaofang took the ID card of the two, querying the train of the train, the departure time, and the entrance of the station, and raised a bag each with his left and right hands. "Girl, heavy luggage, how embarrassed this ..." "It's okay, your two followed me." On the way, Zhang Xiaofang guided the elderly to brush the ID card to cross the gate, helping to find a seat in the carriage, and finally the handbags steadily stabilized the handbags. Put on the luggage rack.

The train is about to leave, and the old man holds Zhang Xiaofang's hand tightly. "Little girl, thank you so much! We like you and trust you. Aunt has a request to leave me your phone. Trouble, let's find you. "

Zhang Xiaofang, who had a laptop at hand, quickly torn a page of paper, wrote a telephone and name one by one, and gave it to the elderly. After the train captain was transferred to the captain, she got out of the car and waved farewell to the two elderly people.

Zhang Xiaofang (right) checks the train departure time for passengers. Reporter Lei Yi Photo

"Serving passengers is not a 'one hammer to buy and sell'." After each service, she will take the initiative to leave WeChat, telephone to passengers in need. Gradually, she found that many middle -aged and elderly passengers would not be proficient in using smartphones, let alone put the number directly in the mobile phone, and a small note that was easy to lose was more likely. To this end, she found a Wenyin shop, printed 500 business cards at her own expense, and made some in her pocket every day.

In order not to pick up the passenger's consultation call, her mobile phone was turned on for 24 hours. Sometimes the phone rang in the middle of the night, and she was not annoyed: "It's a hurry to make a call at night." Every time, Zhang Xiaofang will listen carefully, record, and answer patiently.

A few days ago, a 80 -year -old gentleman who served before called: "Girl, I wish you a happy Mid -Autumn Festival in advance!" A brief blessing made Zhang Xiaofang happy for several days. "There are the last few, the 500 business cards printed before are almost gone." Zhang Xiaofang planned to print a batch of business cards in a few days.

【Edit: Ding】

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