Building a 24 -hour warm heart service network, there are a lot of warmth in Jihua Street, Longgang District, Shenzhen ~

Since the "0829" epidemic in Shenzhen, Jihua Street, Longgang District has quickly formed a 35 -person warm -hearted hotline service group composed of the street department, community volunteers, and psychological counselors to build a warm heart and heart -warming heart -warming heart -warming heart warm heart. Service network. Since the opening of the heart warming hotline, the hotline group has received a total of 3735 calls, and the 24 -hour settlement rate has reached 100%, setting up a warm heart bridge to serve residents.

Take the decoration tool to solve the problem of migrant workers

"What should I do if I want to go home to get the tools for decoration?" On September 5th, in the Qingqing Home District of Cuihu Community, which was classified as a middle and high -risk areas, a resident who temporarily lived in the residents due to working needs for the time being. The hotline service phone was connected. The staff immediately gave them two suggestions based on the epidemic prevention and control policies. One was to come back to pick up the things after the unblocking, and the other was to take it out and disinfect the residents on behalf of the staff of the Central Risk Zone. Considering the tension of residents, after the consent of the residents, the staff of the Central Risk Zone helped take out the tools and disinfect it, which successfully solved the resident's migrant problem.

The busy heart warming hotline service group.

Feedback test policies to pass information in time

"I have to take the accountant for the registration on the weekend, but now I can't get out of the community. What should I do?" On the morning of September 4th, a girl dialed the hotline service phone for help. After the warm -hearted service hotline staff psychologically appeased on it, they immediately inquired about the relevant requirements by telephone consultation and logging in to the Shenzhen Finance Bureau website, feedback the latest examination policy information to it within 5 minutes, and patiently communicated with them. The staff stated that it will always track the latest policy requirements of the exam and timely convey information to residents in a timely manner.

Efficient communication and coordination, convenient for residents to resume work

In response to the "New Coronatte Pneumonic Pneumonia Prevention and Control Plan (9th Edition)", there is no need to measure acid on the sixth day of the seal control area. Some residents of Qingqing Homeland report that students need to provide negative proof of nucleic acid testing for a week before entering the school. The psychological counselor immediately reflected this demand to the street epidemic prevention and control headquarters. The headquarters immediately communicated and coordinated with the District Education Bureau, Cuihu Social Kangkan Center, and Cuihu Community. It is clear that students can also be admitted to school after implementing the requirements of the risk zone nucleic acid testing requirements. In addition, before the Qingqing Homeland (except A6, A11) was reduced to low -risk areas, in order to facilitate the test of nucleic acid testing of resumers and re -study staff, Jihua Street temporarily added nucleic acid samples, and issued medical isolation certificates for resumers.

There are many heartwarming things like this. It is reported that in order to let the heartwarm "workers" enter the role as soon as possible, Jihua Street conducts "job training+improvement training+online training" to the staff of the staff. At the same time, according to the changes in the prevention and control policies of the epidemic, the nearly 4,000 issues of the calls were sorted out, and a service question and answer guidelines that were updated at any time were produced, providing the latest and most professional responses to residents, and becoming a good helper to solve problems for the masses.

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Copyright statement: Original Longgang Rong Media, please indicate the source for reprinting.

Edit: He Su

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