More than ten days of answering more than 10,000!Shenzhen Longgang District warm heart service hotline "continuous line"

In the past few days, in order to do a good job of preventing and controlling the management of the epidemic, Phuket Street, Longgang District, Longgang District, has made a good effort, full -hearted, and full process, and effectively do a good job of warm -hearted service hotline to solve problems for the residents of the area under its jurisdiction.

Career answers the service hotline.

In order to quickly collect residents' life needs and answer difficulties, Phuket Street opened a total of 25 24 -hour warm -hearted service hotlines on the streets and 17 communities, and announced the hotline number on the WeChat public account of "Shenzhen Longgang Release". No less than 3 staff members and party member volunteers per time. As of September 6, a total of more than 1,4400 calories of the warm -hearted service hotline.

In order to facilitate volunteers to understand the immune prevention policy in detail, Phuket Street has summarized the hot issues of residents' attention, and studied and formulated the "hotline response guidance". The guidance includes hotline numbers and policy answers such as street warming services, medical security, and psychological counseling. In addition, the WeChat group of "Phuket Street Warm Hotline Coordinating Work" is established to communicate the urgency of each hotline in a timely manner.

Causes respond to the demands of the masses.

The reporter was informed that according to the reception of the heart -warming hotline, Phuket Street classified the consultation policy consultation, living security help, medical and health needs, etc., dynamically updated the hotline problem library, summarized the feedback processing process of various issues, and achieved standardization of questions. For the questions that can be answered on the spot, if other departments need to help cooperate, establish a "30 minutes feedback" mechanism, and continue to track the follow -up situation to form a closed loop of service work.

Copyright statement: Original Longgang Rong Media, please indicate the source for reprinting.

Edit: He Su

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