Call follow -up center "07": Pick up more than 200 telephones to coordinate pregnant women for medical treatment | Thank you, every you

Cover reporter Zhou Jiayi

"Hello, call the follow -up center No. 07 for you" "Hello, what can I help you?" ... In the morning of September 9th, in the hotline ringtone, a gentle voice patiently answered questions from the patient.

On the other side of the phone, the patient who was anxious because of the impact of the epidemic affects the normal consultation. The phone is Bu Dongmei, a staff member of the Chengdu Women's Children's Center Hospital calling the follow -up center.

Because of the epidemic, the workload of Bu Dongmei and colleagues has increased, especially many pregnant women in the controlled area are anxious. During this time, they have to answer more than 200 consultations every day. After get off work, they often get dry. "We understand the mood of patients and family members, and we will do their best to help them relieve anxiety and solve problems."

One phone and one computer is their "battlefield"

Successful 18 -square -meter huts in the pediatric building of the hospital in the hospital. This is their workshop and a duty room. One phone and one computer are a workbench. However, this small room, square inch inch The workbench is the "main battlefield" of their resistance.

Since the "8.25" outbreak, their workload has increased. The original 6 people duty -on -calls have now increased to 9 people every day. In order to facilitate the citizens to understand the process of medical treatment, they have not stopped providing service consultations for women's online women and children. The warm reminder of the missionary follow -up system is also updated in a timely manner and pushed in time. Based on multi -dimensional and multi -measures, provide consulting services and warm reminders for citizens. "In the past few days, they have undertaken nearly 20,000 obstetrics and gynecons for medical consultation, coordinated registration and handling special issues that more than 600 patients with risk zone pregnancy tests and special retirement numbers urgently needed to solve. More than 120,000 mission ... These tasks, in the special period of resistance, are tightly connected together in a bond.

"We call the follow -up center to provide a 24 -hour consultation service. Except for eating time, each class is basically answering calls, information feedback and solving problems." Bu Dongmei said that in fact, everyone can not get off work on time, and they have to wait for the hotline feedback. After all, the work of one day is over.

The details of the science class to the "air" details reflect the professionalism

A total of 12 staff members of the follow -up service center, 10 of them are from the clinical line, and they all have the backbone of rich clinical work experience. As an important point of preventing and controlling the epidemic prevention and control work, they build a maternal and children's epidemic prevention barrier with the concept of "call for follow -up, professional and efficient and warm concepts", guarding the health of women and children.

"Many people cannot distinguish their condition. We need to use their professional experience to pre -examine and report on the basis of fully understanding the patient's situation." Bu Dongmei said that when they encounter an emergency, they will report to the superior department to the superior department. Or guidance, assisting patients to play 120 first aid, and coordinating relevant departments. Generally, what patients need to do in detail will be informed in detail.

At 11:28 am on September 1st, when the "Notice on the Prevention and Control Headquarters of Chengdu's New Coronatte Virus Pneumonia Epidemic Extraction" was issued, many citizens were worried that they could not seek medical treatment. Patients are particularly important to take medical treatment.

On the same day, Bu Dongmei and his colleagues gave up lunch breaks, immediately sorted out the relevant medical process, and gave the citizen who asked to inquire to answer and appeased. He also considered the patient to take a doctor in accordance with the requirements of the "Notice" and the hospital's medical process. These details relieved the patient's tension. Get the understanding and gratitude of the patient.

"We must ensure that the information is accurate, especially during the epidemic period, accurately answering the call of each patient, not only to avoid adding confusion to the patient because of information errors, but also conducive to epidemic prevention work."

Under the negative emotions of patients, she and their colleagues cheer up and adjust the status

Every day, there are various problems from patients or family members. Bu Dongmei has also encountered a lot of patients with a lot of impatient mood. A pregnant woman with 8 weeks of pregnancy in the risk zone needs to go to the hospital to protect the fetus and examination but do not know the process. When calling, the emotion is also very excited. After the staff informed her process, she still had a lot of problems. Come and asked for consultation repeatedly. Bu Dongmei and colleagues answered patiently again and again, "Because she is an IVF, the hard -to -come children come to her for her It is particularly important, and we also understand. "In the end, after many communication and multi -subject coordination, the emotions of the pregnant woman gradually eased, and later went to the hospital to conduct relevant inspections on time. Sometimes the negative emotions of patients also put pressure on them. How does a member of the call follow -up center alleviate? Bu Dongmei admits that he will also regulate herself, but more often, colleagues in the center are comforting, cheering and guiding each other. "I am very grateful to every colleague of the Call for the follow -up center. Everyone is usually busy, but we are all helping each other and cheering each other; I also thank my colleagues in other departments to be considerate and give us support and help." Bu Dongmei Said, she also wants to thank the patient for their understanding and support, and thank her family. Because of her job reasons, she has taken care of the family less time. "Thank you family for being my spiritual pillar."

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