11 minutes to rush to the place of repairs to ensure the unblocked network of residents

Tianshan.com reporter Wang Xinhong correspondent Cui Lijun

"Hello, are you mobile companies? Can't go up in my broadband? Can you send someone to see?" At 21:19 on September 6, China Mobile Xinjiang Company Urumqi Branch (hereinafter referred to as Urumqi Branch) work The personnel received a call from Ms. Liu, the resident of the Tongjia City District of Urumqi.

"After receiving the phone, we immediately launched the emergency plan, adhered to the principle of 'first grabbing', and quickly sent two groups of maintenance personnel. It took only 11 minutes to rush to the repair location." Said Pan Xinsheng, general manager of Urumqi Branch.

Railwaying, testing ... After investigation by the maintenance personnel, it was found that the construction unit near the community had cut off the mobile pipeline optical cable during the operation, which caused customers not to access the Internet normally.

China Mobile Xinjiang Corporation Urumqi Branch maintenance personnel pick up lights to repair the fault line. Cui Lijun's picture

After finding the cause of the fault, the maintenance personnel picked the night battle and finally completed the repair work.

"During the epidemic period, customers' Internet demand has increased, online office, online learning, etc., put forward higher requirements for network quality and service quality. To this end, the company attaches great importance to it and actively organizes relevant units around broadband self -discharge services, 10086 broadband broadband The complaint pre -processing and the ability to improve the heatline problem solving ability, formulate effective service measures, while providing comfortable, intimate and heart -warming services for customers in Xinjiang, strive to contribute to the power of the epidemic prevention and control work. "China Mobile Xinjiang Mobile Xinjiang Mobile Xinjiang Wang Jian, general manager of the company (hereinafter referred to as Xinjiang Mobile).

"Thank you very much for your self -service barrier discharge guidelines and the circle of friends circle barrier posters, so that I can exclude broadband failures without leaving home." Ms. Ding, a resident of Tianshan District, Urumqi, which was ruled out in broadband faults, specially called Xinjiang Mobile customer service.

Wang Jian introduced that during this epidemic, Xinjiang Mobile improved the pre -processing capacity of 10086 broadband complaints. Fast solving the problem of home business through online ways to ensure the customer's sense of experience in the family business during the epidemic. In addition, Xinjiang Mobile has also expanded the scope of 10086 video barrier applications, establishes a special seat in video barrier, and solves a daily average daily daily daily through video guidance.

During the static management period, some 10086 hotline service staff could not reach the job, and Xinjiang Mobile launched an emergency plan for the "home seat" office to ensure the connection rate of 10086 hotline service.

"During the epidemic period, the overall connection rate of 10086 service hotline reached the standard, providing 138,500 directly accessing artificial services for elderly customers, and 92.04%of the global customer connection rate. The household handling business is convenient. "Wang Jian said.

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