"International Zhang" seventy -two changes ⑧ ｜ "Security" Zhangjiajie: Three -branch travel insurance travel

Hunan Daily All Media Reporter Shangguan Wisdom

Booking rooms, tickets for appointments, and full screen search for deliciousness ... Just after the Mid -Autumn Festival, many tourists can't wait to start online and offline to start the National Day trip. Some people also expressed their anxiety in their hearts: I heard that "wild guidance" chasing guests, some tour groups charged secondary fees, and may occur during travel ...

Rest assured that if you encounter the above situation in Zhangjiajie, the three power brigades "cover" you, let you travel unobstructed.

Encounter "harassment"

Travel policeman is by your side

In the summer vacation of this year, Zhangjiajie's tourism has recovered strongly.

In previous years, there were more tourists, and the phenomenon of "wild tour guide" rushing to chasing guests also increased. However, this year's chasing guest phenomenon has declined.

Why? This is due to the tourist police in Zhangjiajie. In 2016, the Zhangjiajie Tourism Police took on the job to maintain the tourism order of Zhangjiajie, protect the legitimate rights and interests of tourists, and crack down on illegal crimes involving travel.

"Seeing them, like seeing their loved ones." In August this year, after seeing the tourist police patrol in the Wuling Scenic Area, Wu Minhua, a tourist from Quanzhou, Fujian, was particularly happy. She said that when he came to Zhangjiajie for the first time, he was "harassing" by the "wild tour guide" chasing guests twice, which was very disgusted. This trip, the chasing guests have long been disappeared. consultation service.

Behind the development of the tourism environment is the determination of the Zhangjiajie Iron Finger Treatment. In order to combat the phenomenon of chasing guests, Zhangjiajie has carried out iron -fist governance brigade for many years in a row, which has hit hundreds of cases. This year, the Dongfeng of the first Hunan Brigade Development Conference was borrowed, and Zhangjiajie City issued relevant policies to cut off the chain of interest chasing the guests in one fell swoop. In addition to the detention criminals, they also punished the travel agencies to accept tourists and achieved good results.

"Without the acceptance of the store, it means that the number of customers can not get a high rebate, and no one will participate in chasing customers." Yin Sheng, the captain of the Tourism Police Division of the Yongding Branch of the Zhangjiajie Public Security Bureau, introduced that Zhangjiajie investigated and dealt with chasing guests to catch up From 162 customer cases, 186 administrative penalties, and united cultural tourism and other functional departments to seize 20 tourism stores. The chasing guests who have been active in Zhangjiajie are basically extinct.

Dispute

Traveling fast for 20 minutes

"So fast? From my complaint to the current 20 minutes, I got the case!"

A tourist who traveled to Zhangjiajie was amazed after applying for tailoring.

It is understood that the tourist was traveling in Zhangjiajie and encountered repeated charges. That's it for the sake of money, but when he arrived at Tianmen Mountain attractions, he happened to see Gu Xia and his friends who were in charge of the Tourist Tribe of Yongding District. In Tianmen Mountain's mobile court car, he came forward to complain with a mood of trying.

Who knows that from acceptance to the end, less than 20 minutes, the corresponding claims are in place immediately, which does not affect the time he continues to play.

In 2016, the Tourism Court of the People's Court of the Yongding District of Zhangjiajie City was listed to provide "one -stop" legal aid and rapid layout for tourists and tourist operators to provide consulting, prosecution, filing, adjustment, and execution. At the same time, the tourist tabby of the grassroots courts in the city has also been established one after another.

Gradually, every holiday, in the city's scenic spots and places with many traffic, you can meet this group of "peacemakers". Official Weibo, WeChat public platform and other online consultation platforms, implement services such as online cases, cross -domain filing, online inquiries, online payment, online mediation, etc., to achieve "filing the day, mediation on the same day, the day of the case, the implementation of the day of execution" and the litigation are free for free Essence

"There are disputes, find us!" Gu Xia, who had worked in the Tourism Tribunal for 6 years, reminded tourists to meet the disputes on the journey of Zhangjiajie, be sure to keep the evidence, contact them in time, and carry out rights protection to the end to the end Tourist tape is next to it.

Accidentally

"Tourist Doctor" personal rescue

This year's "May 1st" holiday, near the "Jumping Yutan" attraction of the Jinlai Creek in Wulingyuan Scenic Area in Zhangjiajie, a French tourist accidentally injured.

Go to the doctor? The wounded was very strong, and his companions couldn't help it at all. walk on my own? Can't move.

After receiving a call for help, the "Tourist Doctor" volunteer service team of the attraction patrol was rushed to the call for the emergency rescue, and took turns to lift the injured person, walk along the rugged narrow chriography ...

"Not only must you spend his strength, you have to soothe the emotions of tourists and companions along the way." Zhu Tiehua, staff member of the People's Hospital of Zhangjiajie City, said that the four "tourists" at that time took 20 minutes to go out of the deep mountain canyon. Finally, " The 120 "emergency vehicle transferred to the Municipal People's Hospital for examination and treatment.

On August 30, the Zhangjiajie National Forest Park Jinbiao Creek, "Tourist Doctor" was treating a sprained tourist at ankle. Zhu Tiehua Photo

It is difficult to eliminate the injury in mountain -type scenic spots. What should I do? In 2016, Zhangjiajie established the nation's first "tourist doctor" medical volunteer team to go to the major core scenic spots and traffic channels to major core scenic spots on important holidays. Visitors provide services such as health preaching, voluntary consultation, and on -site assistance.

"With this map, our journey seems to be‘ insurance ’.” In May of this year, the first batch of “Zhangjiajie Travel Health Maps” was released, and Wang Min, a tourist from Hubei, became the beneficiary of health maps.This is a map that indicates the attraction tour and health service points, providing tourists with navigation services, which is very intimate.The first Hunan Tourism Development Conference entered the countdown. Zhangjiajie will send more than 200 "tourist doctors" in various venues, traffic channels, attractions and other areas to control 28 sites to provide guests and tourists with health consultation, epidemic investigation, and on -site rescue medical care.Serve.At the same time, it also distributed the "Travel Doctor Health Map" to the participants to help guests and tourists.

Editor: Lu Wei

Source: Hunan Daily · New Hunan Client

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