SF lost 20 grams of gold.Latest progress →

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Xiao Liu from Hangzhou encountered bad things

He uses SF in the same city to send business urgently

When sending 20 grams of gold to the customer's residence

But was told that "the courier was lost"

Gold with 8,000 yuan in gold

The customer service said "willing to pay 2,000 yuan"

What is going on?

20 grams of gold lost

The insurance price is 8,000 and only pays 2,000

On September 10, Xiao Liu, Hangzhou Xiaoshan, placed an order to send an urgent business in the same city in SF, and sent 20 grams of gold to a client's residence living in Gongshu District. 20 grams of gold, the current market value is about 8,000 yuan. Xiao Liu Tei made a premium price, with an insured amount of 8,000 yuan.

Unexpectedly, 2 hours later, the courier called and said that the gold was lost. When Xiao Liu called SF official customer service, the other party said that "the courier was lost and there would be compensation." I did not expect that things were twists and turns.

On September 11, Xiao Liu received a call from the official customer service staff of SF, and the other party said "willing to pay 2,000 yuan", and Xiao Liu immediately said he did not accept it. Xiao Liu asks for customer service: "How is this 2000 amount determined?" Customer service staff could not answer, and only said that they would further feedback from the claims department.

latest progress

Lost gold has been found

The news also attracted the attention of netizens. Netizens hotly discussion: "The insured price and loneliness" "The mobile phone lost before that people had no insurance price. This is okay, SF, the city, and the insurance price! Why is this result?" If there is a liquidated damage, this is also a contract behavior "" What is the significance of the insured price. "

The reporter verified to the Tongcheng City of SF that the company responded that after the incident occurred on September 10, SF City had assisted customers to report to the police for the first time, and at the same time entered the customer service claims process. The amount is paid to the account first.

In addition, SF City also synchronized the latest progress of the incident: with the police investigation, the gold that the customer lost with the cooperation with all parties has been found.

Lawyer answer

If there is a insurance premium, pay for the insurance agreement

The dispute over the courier insurance premium compensation is not the first time. Many netizens have questioned the insured mechanism itself. They believe that consumers pay the courier fee during the delivery process, and the goods should be guaranteed to complete the delivery.

Lu Yun, a lawyer of the Chinese Consumer Association Lawyer Group, said in an interview with the media that those who currently have premiums are generally paid in accordance with the agreement of insured; if there are no insured prices, different corporate rules are different, and they will usually make compensation according to the number of postage. Inspection also means that users agree that the existing agreed payment standards are agreed.

She further analyzed that the postage was covered with basic express services, and the insured price provided by the special needs of users, which was equivalent to forming a new contract relationship between the shipper and the carrier. The two service standards did not conflict.

Source: Qianjiang Evening News, Hubei Daily, Beijing Youth Daily

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