"Make your mouth" recruited a complaint, Zhong Xuegao was questioned false propaganda

Future Network, Beijing, September 14th (Reporter Ling Meng) "On September 12th, I participated in the" Mallet and Excisible "activity released by Zhong Xuegao, which can try it at 1 yuan. It has not been distributed until the evening of September 13th. "Consumer Chen Chen (pseudonym) from Guangdong complained to Future Network reporters that although Zhong Xue sent a coupon to him on the evening of the 13th, it was It was too late, and the product was "sold out" after ordering the coupon.

In the future, reporters of the network noticed that on social platforms, Zhong Xuegao's recent "Make -Mouth Exchange" activity caused heated discussions on the consumer market. Many netizens posted that they participated in Zhong Xuegao's "Make Mouth Exchange" activity. The system showed that it was successfully registered, but encountered problems such as "the verification code cannot be received" and "coupon coupon was not too late". In addition, some netizens reported that after many feedback, they received the coupon issued by Zhong Xue Gao, but after using the coupon to place an order, the product was "sold out".

Social platform screenshot

"On the evening of September 13, the coupon was only received. He hesitated after he was used or sent by himself, but found that the product had been sold out." Chen Chen said in an interview with Future Network reporters. The above encounters of Chen Chen are not individual. Many consumers told Future Network reporters that after participating in the event, they encountered the problem that the coupon was issued late and could not be purchased after ordering. Some netizens questioned that Zhong Xuegao's above -mentioned activities were suspected of "false propaganda".

According to a screenshot of many netizens, a few days ago, the promotion poster released by Zhong Xuegao showed that "Zhong Xuegao's 'recruiting' mouth is replaced, and it is troublesome to give suggestions after eating." At the same time, Zhong Xuegao explained in the poster that the so -called "mouth replacement" refers to "troubles for us to taste more new products and give suggestions."

The reporter learned from the official public account of Zhong Xue Gao WeChat that the start time of Zhong Xue Gao's "Malming Make" activity was September 12 to September 14. During the event, consumers can participate in the activities of 1 yuan to snap up the "130 yuan-129 yuan" coupon activities at the specified time, that is, they can "buy 1 box of box clock Xue Gao".

The black cat complaint platform shows that since September 12, the number of complaints involved in the event has reached nearly a thousand, and it is still increasing. One of the collective complaints is as many as more than 500. The content of the complaint is mostly "no coupons will be issued after receiving success", "customer service reply perfunctory", "the goods have been sold out, and the coupons cannot be used".

The reporter saw from the Black Cat Complaint Platform that the "coupon coupon is not too late" such as the "coupon" reflected by a number of consumers, Zhong Xue Gao's customer service publicly responded, "Due to the surge in the previous clicks, the links were abnormal, and some discounts were discussed. The voucher has been delayed. If your activity registration is successful, the coupon will be sent to your account one after another, please wait patiently! "

Screenshot of the official public account of Zhong Xue Gao WeChat

At the same time, Zhong Xuegao's official public account also responded to the event, and the 160,000 single -single event products that planned the upper limit had been consumed. "If you have successfully received the coupon but cannot be successfully placed, it means that the commodities in the region have been consumed or unable to serve. You will not be able to use the coupon.

In fact, some netizens expressed dissatisfaction with Zhong Xuegao's event. Some netizens made a teased saying that Zhong Xuegao's event was too "pulling": "There is a link, you may not be able to enter, you can not receive the verification code. Link to get off the shelves ... "

On the afternoon of September 13, the reporter in the future called Zhong Xue Gao's official on the above issues reported by consumers. The staff responded that the 160,000 single products launched on the "Mouth Exchange" event have been sold. "This event is targeted at this event. National users, the number of products in each region is limited, so some users may not be able to place an order. "

As of press time, a number of consumers including Chen Chen reported to Future Network reporters that the products of Zhong Xuegao's "Malging" event have shown replenishment and can be purchased with coupons.

Picture source: Zhong Xue Gao's official website

It is worth noting that before this storm, Zhong Xuegao, known as the "ice cream assassin", has been in dispute many times. In July of this year, Zhong Xuegao was reported that it had a phenomenon such as "1 hour at 31 degrees at room temperature" and "fire burning" and other phenomena.

Since then, according to the results of the supervision and random inspections of the 15 major categories of food in the Guangzhou Market Supervision and Administration Bureau, all the five ice cream products owned by Zhong Xuegao have qualified.

In addition, Zhong Xuegao has been questioned many times due to false publicity issues. According to media reports, as early as 2019, Zhong Xuegao was notified by the relevant regulatory authorities for false propaganda issues. The relevant administrative penalty decision shows that in March 2019, Zhong Xuegao sold a light beef cream ice cream for online stores. The false propaganda of people's misunderstandings was punished by administrative penalties of 6,000 yuan; in August of the same year, Zhong Xuegao's red -baoschen cream was inspected by the market supervision department, which claimed that the "special red ti" constituted false propaganda.

Author: Ling Meng Editor: Xu Jing

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