Luodian: The reform of the "2 + 2 'mode of one window" is effective

"The entire processing process is less than 5 minutes. In the past, the same business had been handled. The two ran down for an hour or two." On September 8th, a comprehensive medical insurance/social security acceptance window in the Luodian County Government Service Hall came to check the medical insurance The Mao Kingdom who paid the situation with social security has realized the convenience of the "one window".

Business backbone take turns lectures and concentrated "charging"

Since the beginning of this year, the Luodian County Medical Security Bureau is guided by "efficient, convenient, and service", with the goal of "entering a door, taking a number, to one window, and doing everything". Grabbing, take multiple measures, strengthen team building, optimize window settings, refine discipline constraints, deepen service innovation, help the county's government service "2+2" reform work, and make every effort to improve the satisfaction and sense of obtaining the masses.

Strengthen team building and consolidate the foundation of reform. In accordance with the requirements of the unified deployment, timely adjust the backbone of 2 business to the front desk of the "large window" of the comprehensive service area. Effectively ensure the talent force of medical insurance services in government windows, and make every effort to consolidate the basis of the reform of the "one window".

Optimize window settings and improve the quality of reform. According to the reform requirements of "one window pass 2+2" that is, "natural person+legal person", "consultation+complaint" model reform requirements, combined with the comprehensive medical insurance business in accordance with the comprehensive acceptance of the front desk, the background classification approval, and the comprehensive window outlet model to optimize the window settings, strict implementation The first inquiry system, AB post service system, and a one -time notification system, further promoting the standardization and unification of the service service of medical insurance throughout the county, and establishing a "one window, one -time operation" working system, effectively improve the efficiency of medical security services and the efficiency of medical security services and the efficiency of medical security services and the efficiency of medical security services and the efficiency of medical security services and the efficiency of medical security service and the efficiency of medical security service and the effectiveness of the service service service and the efficiency of the medical security service and the efficiency of the medical security service. Reform quality.

Please click to enter the government service hall for medical insurance and social insurance comprehensive acceptance

Refine discipline constraints and build a style guarantee. Taking the cadre team's wind effect construction year as the carrier, strictly standardize the style management of the window, further strictly clarify the work discipline, request staff to serve enthusiastically, conscientiously implement the one -time notification system, make every effort to prevent and control of the epidemic Work responsibilities. At the same time, pay attention to the quality construction of business personnel, combine the training content of the "One Netcom Office", "One Window Office" and medical insurance policy knowledge. Through the combination of learning and testing, the understanding and grasp of all cadres' medical insurance policies and regulations, and basically achieved the purpose of "examining supervision, combining the combination of examinations, and learning" to ensure Become a expert and business elite, and comprehensively improve the service capabilities of medical insurance windows.

Deepen service innovation and enhance the effectiveness of reform. Signed the "2+2" reform work authorized attorney with the county government center to fully entrust it to provide "big windows" services to 28 public services, and clarify the scope of the authority. This year, 5,231 were collected through the "big window", of which more than 30 pieces of other departments such as social security were collected. Actively implement convenient services such as "Appointment Office", "Lately Office", and "Helping to Office" more than 20 times. With the focus of "streamlined and convenient, standardized and efficient", comprehensively sort out the list of medical insurance services in Luodian County Process process to improve the quality and efficiency of medical insurance service services.

The masses come to handle business

"In the past, the masses came to do things. To handle multiple businesses need to run multiple departments and windows, repeatedly pick up the queue, the queue time is long, some people will inevitably have emotions, and our work is not easy to do. Now we have reduced the processing process. , The masses are also satisfied. "Wang Rong, a comprehensive acceptance window staff, said that the current business is mainly to register insurance, medical insurance, social security reimbursement, medical insurance, social security information maintenance, transfer to hospital referral, etc. surroundings.

"Basically realize the goal of" entering a door, taking a number, to a window, and doing everything. "Liu Chao, deputy director of the county medical insurance service center, introduced that some of the pre -integrated parts and windows are overcrowded. The handling of each other departments has comprehensively improved the ability and level of government services, the reform is effective, and the people will better serve the masses.

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