The phone line is the lifeline!120 emergency command center dispatchers work like this

Zhejiang News Customer reporter Zhou Linzi Correspondent Huang Joina Sharing Alliance Leqing Station Hu Shuai Wangyang

At night, in the Yueqing 120 emergency command center on Chenxi Road, a speed of life and death is ongoing -

"Exempt and open it, do what I said." In the dispatching room of the command center, Ruan Anqi on duty schedule said quickly and clearly. The inexplicable tone made people realize that the dialogue is unusual -the end of the phone is an anxious mother, because the child's foreign body stuck throat, she sobbed and called 120 for help.

Ruan Anqi was a post -85s and has worked in this post for 9 years. At the 120 emergency command center of Leqing City, a total of 10 tunnels. The telephone line on their desk is a lifeline for many families.

To improve the efficiency of rescue

Chang and colleagues and family members "practice"

The picture shows Ruan Anqi answering 120 emergency calls. Photo by correspondent Huang Jonna

The scene at the beginning of the article is an online emergency that Ruan Anqi experienced recently. Recently, when we saw Ruan Anqi in the dispatching room of the 120 emergency command center of Leqing City, he recalled that he was still worried about this scene.

That night, after receiving a call for help, Ruan Anqi quickly located the platform with an first aid command and dispatched the recent ambulance to the residence of the helper. Ruan Anqi knows that the gold rescue time is only 10 minutes, can't wait! "Some symptoms of first aid, the first few minutes is very important. At this time, you can use cardiopulmonary resuscitation, Heimlck emergency treatment. It is said that the family members are generally family members, and their mood is not stable. In fact, the 120 scheduling staff is also anxious, but as a person who can provide first aid, no matter how anxious the dispatcher is, he must keep calm.

After sending an ambulance, Ruan Anqi called the anxious mother again. The situation was urgent, Ruan Anqi condensed the main points into accurate vocabulary, and instructed the other party to adopt the Hamrich emergency method: "(child) to lie on his stomach!" Native

The nervous atmosphere seemed to make the time particularly long, "Wow ..." A cry of children finally came from the phone. "The child spit out things, thank you so much." Ruan Anqi heard the feedback on the phone and relieved. "That's good, that's good, you take the child to the hospital for a check, With a more peace of mind. "After ordering, Ruan Anqi pressed the hanging button, explaining the reason on the platform, and canceling the car pass instruction.

Ruan Anqi was able to carry out online first -aid guidance in urgent situations, which is inseparable from the usual repeated drills.

In order to improve the efficiency of rescue, Ruan Anqi often "practiced" with colleagues and family members, and tried his best to explain the main points of the first aid to them to see if they could understand and restore the emergency action according to the instructions, and where they needed to improve. "Too much practice, everyone is familiar with related first aid operations, and it is difficult to find someone who wants to find a sparring." Ruan Anqi said.

Habits to scramble against time

Chatting is all like gold

The picture shows Ruan Anqi answering 120 emergency calls. Photo by correspondent Huang Jonna

Sitting on the side of Ruan Anqi's station, we started an interview while there was no access to the phone. In the face of questions, Ruan Anqi's answer is always very short, and it seems that he is not good at communication.

With a "bell", the alarm call came in. Ruan Anqi, who was wearing a headermade, quickly pressed the answer key: "Hello, 120, please talk."

"He is not good at communicating, but can't rest assured, waiting for the phone." Zheng Anping, a colleague who was sitting aside and a dispatcher who had partnered with him for many years, told us, "You can communicate smoothly when you look at him. ","

"How old is the child, what symptoms, what medicine? Where are you?" Ruan Anqi threw out one after another. At the same time, his hand did not stop for a moment, and he quickly tapped the keyboard to write down the alarm information: 6 years old: 6 years old , High 40 degrees Celsius, high fever and convulsions, have taken antipyretics, located on Lingyun Road, Liushi.

In order to shorten the medical delivery time, Ruan Anqi learned the child's symptoms while sending the child's situation to the map to show the nearest emergency room of the most recent Leiqing City Third People's Hospital. When hanging up the phone, the third People's Hospital of Leqing City has prepared to get out of the car, and the entire alarm processing time does not exceed 2 minutes. "According to the regulations, answering within 10 seconds of the alarm telephone call, the chance of picking up to 95%, and the rate of dispatch in two minutes must reach 98%. Increasing efficiency in the dispatching link . "Ruan Anqi said. In actual operation, the operation speed of the dispatcher is usually faster. The display on the Ruan Anqi workbench records his time pick -up time: 4 seconds.

Returning to the time, it has penetrated into Ruan Anqi's life. "Even when chatting, he was accustomed to using the shortest language, as if he was talking about a full sentence to waste time." The colleagues joked. On the day we interviewed, all morning, Ruan Anqi did not get up once. The water cup did not even move the position on the workbench. The reason why these habits were "just in case."

However, when Ruan Anqi also had "embarrassment", the alarm did not make it clear about the key elements, and he would always ask, such as where people are, what symptoms, and whether they need to send ambulances. "Only by asking these most basic issues can it help the rescue force to reach and deal with it quickly." Ruan Anqi said.

Ruan Anqi's speech was very rational, but in the eyes of colleagues, he was anxious -he was always worried that the car was not early and the rescue force was not fast enough. "After completing the car, he will always contact the alarm person, or to guide the first aid online, or the precautions before the arrival of the first aid vehicle." Zheng Anping told us. Looking at Ruan Anqi's computer call record, it was true. After almost every call, there were multiple call calls.

Look at the map+field survey

If there is a positioner in the mind

The picture shows Ruan Anqi docking with 120 first aid vehicles. Photo by correspondent Huang Jonna

"One person fainted, under a bridge, there is a nucleic acid detection point next to it." Near noon, the emergency phone called once again, and was "second" by another dispatcher in the duty room. The rapid voice came from the phone -a passerby found someone fainted and dialed 120.

In order to facilitate the masses to conduct normalized nucleic acid testing, Yueqing set up 163 normal nucleic acid detection points in the urban area. Only the two keywords of the "under the bridge" and "nucleic acid detection point" were too difficult to judge the location. The dispatcher who answered the phone could only ask the alarm in which area the alarm.

While asking the alarm person, the scheduler's eyes turned to Ruan Anqi on the side. Ruan Anqi immediately opened the map on the computer and combined with the keywords provided by the alarm person, he made a prompt: "Is it at the 24 -hour nucleic acid detection point at the Shengli Road at Feiyun East Road?

After a while, the alarm on the other side of the phone came with an excited response: "Yes!"

With two keywords, it can be accurately located. Ruan Anqi's mind is like a positioner. In fact, this kind of kung fu is inseparable from his daily homework. Usually, in the gap between the call, Ruan Anqi often observes the map of Leqing carefully, take a look at the road, and remember the place name. In addition, Ruan Anqi's on -site survey. When you see on the map, when he is not at work, he will also run over to see the surrounding environment and write down the distinctive logo building. Over time, a accurate and dynamic update Map of Leqing was formed in the minds of Ruan Anqi.

Nowadays, the emergency command center has carried out a systematic upgrade. Ruan Anqi and colleagues have "online positioning assistants". After some of the alarm calls, the computer will automatically display the nearest emergency vehicle and contact method, which greatly improves efficiency.

"This is a powerful auxiliary means, but we can't ignore the positioning skills." Ruan Anqi said. At the 120 emergency command center of Leqing City, the adjustment staff meets the analysis meeting every week to share the new problems and good solutions that have been encountered recently. At the meeting, Ruan Anqi always had a lot of ways. For example, he proposed that when you encounter a young alarm person, you can push the initiative to locate SMS links for their mobile phone numbers. You can feedback the position as long as you click; if you meet the elderly, ask them to describe the sign of the architecture or let them let the village community name post a post. Come, the dispatcher contacts the village community cadres to locate ... The methods that Ruan Anqi tried has now become a widely used operation of central dispatchers.

Ruan Anqi said that through his own work, he would help more people have a better understanding of the first aid and master a certain first aid knowledge. This is also one of his efforts.

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