"One Window Acceptance of Fortune Services" in Penglai Pavilion Street, Penglai District, Yantai City to improve the new level of community governance

In order to accelerate the construction of a grass -roots community social governance system and improve the efficiency of community services, the streets of Penglai Pavilion in Penglai District, Penglai District, Yantai City actively explore the new model of "one window acceptance, general service service". The workflow of doing multiple things makes public services diverse, serving the people is more intimate and convenient, and stimulates new vitality of grassroots social governance.

Strengthen organizational leadership and optimize the structure of "one window acceptance". The street adheres to the "one window acceptance" exploration from the perspective of the system and long -term perspective. The leaders of the street come to various communities to investigate, combined with work theory and practice in depth and research, simulation and deducting actual operation, strive to optimize and improve from the system design level, comprehensively deploy comprehensively deployment Promote the "one window acceptance and general service" of the community, vigorously implement the quality improvement project of community cadres, adjust the community staff on the basis of full survey, and re -equip the personnel forces with strong community comprehensive windows. With the power of "one window acceptance, general service" forces.

Optimize the design of the system and improve the implementation of the "one window acceptance".为做好“一窗受理、全科服务”工作，街道积极分析研究10个社区的具体情况，梳理归纳出工作开展过程中可能遇到的问题，有效解答了“去哪办、找谁办、 How to do "three aspects. Based on this, it completed the combing of 80 businesses such as party building, family planning, labor insurance, and civil affairs of the community, produced the "list of community convenience services and service guidelines", and conducted the process and precautions of each business. Fully refine it, let the service tentacles extend from point to the face, so that grid management and full -scale services become the norm of service.

Strengthen business training and improve the service quality and efficiency of "one window acceptance". In order to enhance the theoretical literacy, business level and the comprehensive ability of community work, the street coordinates the organization of social security, medical insurance, health, civil affairs, housing construction and other business departments to conduct business training for general science and technology staff. Difficulties are specifically explained; regularly organize community staff for centralized training and exchanges, strengthen practical ability exercise, play the role of "passing, gang, and band", with "old" with "new" Waiting for comprehensive capabilities, community workers have shifted from "full -time" to "full science."

Increase publicity and promotion, and expand the "one window acceptance" knowledge. The street guides the community to produce the convenience service station signs and comprehensive window signs, which are hung on the main entrance of the residential service hall and the inside of the hall; on the basis of the list of service matters for the people, the standardization process of the community standardized service items is based on the publicity bar. , Service cards, electronic display screens and other platforms are publicized; through various grid WeChat service groups, service hotline, etc., residents can consult and understand service matters and handling processes without leaving home. "It becomes" full -style ".

Through the "one window acceptance and general service" exploration of Penglai Pavilion, community services have made community services from "single type" to "comprehensive", which greatly reduces business acceptance time. Human resources, let the general science and technology workers "enter a hundred houses, know the love of the hundreds", and wait for the service to serve the active service, realize the cluster, synergy, and efficient all -Unicom office services.

Reporter Ding Changzhe Photography Report

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