Luohe City 12315 efficiency evaluation is "excellent" again

Dahe Daily · Henan Video Reporter Liu Guangchao Correspondent Guo Yongrui

Recently, the Henan Provincial Market Supervision and Administration Bureau, in the first half of 2022, the notification of the 12315 efficiency evaluation and evaluation of the 12315 efficiency assessment and assessment.

Since the beginning of this year, the 12315 hotline of Luohe City has maintained a duty on duty 24 hours a day, adhered to "there is no trivial matter of the masses", responded in time to respond to the concerns of the masses, solve the difficulties of the masses, and answer the confusion of the masses. Regularly release the analysis report and consumer prompts of consumer rights protection situation, to achieve dynamic monitoring of market operation, timely grasp of the demand for the masses, and make the hotline into a "barometer" of the market environment, the "compass" of market supervision, and the "company" of consumer rights protection rights protection. Heart line ". In terms of ODR companies, the development measures for ODR enterprises are constantly innovating.

Since the beginning of this year, the total amount of ODR companies in Luohe has reached 773, and has ranked leading position in the province for three consecutive years. ODR corporate complaints, processing efficiency, reconciliation power, and consumer satisfaction have been significantly improved. The report shows that the city's 12315 work on the heatline evaluation work, the hotline connection rate, the manual random inspection and connection of the hotline, the reporting rate of the report, the quarterly growth rate of the ODR unit, the active degree of ODR unit, the ODR unit on time, the quality of the ODR unit development quality A number of other efficiency assessments have achieved full scores in quantitative assessment. Among them, the development quality of the ODR unit is bonus, and the city obtains the full score.

It is understood that since the province's implementation of the 12315 efficiency evaluation evaluation in 2020, the Langhe Market Supervision Bureau has maintained a secondary position in the province in this assessment.

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