Reporter investigation ｜ Is the emotional recovery course of tens of thousands of yuan reliable?

Academic and work pressure, family and social anxiety how to find the appropriate guidance of emotions and psychology for individuals. In recent years, emotional and psychological needs have been concerned about society. According to full -extension data, the market size of my country's psychological counseling industry in 2020 reached 48.04 billion yuan, an increase of 10.92%year -on -year. On social media such as Xiaohongshu, Douban, Weibo, and Weibo, many people posted for help after asking for help, how to find a suitable emotional consultation, and the online emotional consultation industry quietly heated up.

A reporter from the Guangzhou Daily found that the online emotional consultation market is different, the service lacks supervision, the charging standards are different, the charging is 650 yuan, and the charging of 3,000 yuan in half a month, and many consumers call it difficult to defend their rights. In addition, the reporter noticed that some institutions' consulting teachers were chaotic, and the "deception certificate" that had long been exposed by the media became the qualification certificate of the institution to recruit students. Essence

Phenomenon: "It took more than 30,000 to save the ex -boyfriend, but I did not expect that the last person's wealth was empty."

At the end of last year, Lin Yuxin's relationship with her boyfriend was crushing. In order to restore her boyfriend, Lin Yuxin came into contact with an emotional consulting agency in social media. At first, she tried a trial attitude and purchased a half -month -old 2999 yuan improvement course. Later, the agency told her that because she lacked love of love, the short -term courses could not be effective quickly. She needed to report another love class, saying that "as long as she learned not only her boyfriend will come back, but also used for life." In addition, the agency suggested that she buy another supervision course, and supervise to docking her and her boyfriend at the same time to help the two of them improve together.

"It didn't take long for the renewal, probably after two classes, the teacher said that I couldn't absorb the content of the class. I won't go to class anymore. Let me come to him directly. He gave me a question." In the month, Lin Yuxin spent more than 30,000 yuan in lessons. He thought that her boyfriend could "recover", but her boyfriend proposed to break up and pull her up. "I just want to find a reliable consultant to answer my emotional problems. I also spent a lot of money. Why is it so difficult?"

(The picture shows some of the courses provided by the respondent)

(Content published by some emotional consulting agencies on social media)

Chen Qiang is a student who has found an emotional consulting agency to restore her boyfriend. She told reporters that the interpretation of the case and emotional issue of the institution in the circle of friends and social media accounts is an important part of obtaining her trust, but the truth of these cases is true or not She has never verified with the organization, "Seeing them showing a chat history, it felt that it should be real." The same view was confirmed in Lin Yuxin, "Their circle of friends often sends some things that seem to make sense and students who seem to be very reasonable and students. Successful cases, also said that they had handled many cases that are much more complicated than me, and believe them. "

Why are so many people looking for emotional consultation online? Some interviewees said that the failure to solve emotional problems in time will affect normal work and life, but lack of relevant emotional education and the lack of psychotherapy for medical institutions is an important reason for their online consultation. When it comes to consulting, Chen Hong (pseudonym), 21, said that he did not have much love experience, and his parents rarely communicated emotionally on themselves. She told reporters to find a reliable emotional consultation to accompany herself to carry a difficult time to be useful. Later, Chen Hong found a consultant and reported the class in a mess. But in the end, the more than 5,000 yuan saved by myself, not only failed to help myself recover my boyfriend, but also made money.

The 30 -year -old Zhang Qing (pseudonym) coincided with the trough of the trough and broke up with her boyfriend, and it was difficult to accept a double blow for a while. "For a while, I clearly felt that my emotions had affected my normal work and life, but I dare not go to the hospital psychology department to see if others think I have any spiritual problems." In a group of social media, Zhang Qing, Zhang Qing Knowing a consultant, the charging is 650 yuan for a half -hour voice chat. "I am more cautious about strangers and afraid of being deceived. In addition, 650 yuan will be added for half an hour, so it's too expensive, so I didn't go to this consultation again." Zhang Qing said that he had seen someone shared the post saying that he was a consultant that he was being a consultant. "Control" so she is cautious, but how to find reliable emotional consulting services is still a problem that plagues her.

Routine: Marketing attraction, charging is the purpose, the effect is not guaranteed

The reporter of Guangzhou Daily found that most of the institutions adopted marketing attraction. Tolls are the goal, and the effect is not guaranteed. On the major social platforms, institutions usually harvest traffic on the theme of "how to recover after breaking up" and "how to make their predecessors back". Traffic is the first step in which emotional consulting agencies attract consumers "entering the game". In the reporter's investigation, multiple emotional consulting short video accounts have hundreds of thousands of fans. I can see many people leave a message in the comment area: What should I do? How to contact the teacher?

The reporter sorted out and found that once the consultant actively contacted the consultant, the consultant would inquire about the personal experience and situation of the consultant in detail. When the consultant explained his personal case, the consultant would attract Consultant to buy. Later, I distributed exclusive tutors to attract consultants to buy more paid courses in one -to -one communication, and more and more courses, and the charges were getting higher and higher. 10,000 yuan. The so -called courses are mainly voice guidance, WeChat guidance, and even a voice charging can be as high as 1,200 yuan. (Part of the advertisement on the search engine)

The reporter once contacted an emotional consultation account with a fan of more than 500,000 on a short video platform, "Moo and Moo". Later, the reporter added the micro -signal "Mo Teacher" provided by the account. After determining that the reporter wanted to restore her boyfriend, the teacher asked in detail the emotional problems currently encountered. She can pay for one -to -one plans and courses, and assign exclusive teachers to help reporters improve. When the reporter asked if he could guarantee the recovery, the other party said that promotion and recovery were carried out simultaneously, and they should believe their experience.

(The picture shows a screenshot of a chat with the consultant)

In the reporter's investigation, many respondents said that under the marketing and words of emotional consulting agencies, they firmly felt that this relationship was "some saved", but in subsequent contracts and chat records, the other party merged with the other party. Will not clearly tell them that "it will be able to recover" and "be effective", but use "you have dealt with this situation well", "We have seen a much more complicated case than you", "believe that we must be fine" and other words Dingxin Pills for the consultation party.

Status: Lack of industry evaluation standards, it is difficult to consult Fang Weiquan

In addition to the emotional counseling agency, the reporter found that many personal "emotional consultation" charging projects on the market found. These projects take the length as the charging unit, and the price ranges from 10 yuan or even thousands of yuan per hour. Even with such a high charging, it has considerable sales. In the survey, most institutions and individuals on the market did not mark the qualification certification, but mainly marked "senior psychological counselors".

It is understood that in 2017, the Ministry of Human Resources and Social Security canceled the national vocational qualification certification of psychological counselors. However, searching for "psychological counselor" can still see advertisements enrolled in the name of practice qualifications. Industry insiders told reporters that these are actually training courses, and they can even buy consultant certificates from different institutions. "This also exposes the current threshold for psychological counseling and the standards of evaluation system. Many young women will be more likely to buy the so -called recovery courses without verifying qualifications."

In the reporter's investigation, several respondents said that institutions or consultants used "emotional consultation is a special service and must not be achieved by the expected effect" as an excuse. Some interviewees told reporters that because the service content is difficult to define and the contract is not guaranteed, it is difficult for the other party to protect their rights and interests even if they sue the other party. Lin Yuxin once requested a refund of the agency on the grounds that he did not recover his boyfriend. The institution said that the course had been carried out. The contract signed at the beginning also made it clear that "the refund must not be applied for no effect." Lin Yuxin had to give up.

(Netizens posted on a social media platform, posting an online emotional consultation for her wealth)

Expert: Emotional Consultation is a special consumption, effect or depending on person

Emotional counseling is essentially part of psychological counseling, but now there are some consulting service items on the Internet, such as "accompany you out of love in a few days" and "how long will you recover your predecessor" and so on. You can respond to the consultant quickly. When the consultant wants to solve the problem quickly, it is easy to step on the thunder. Yang Jingjing, a psychotherapist of Guangdong Provincial People's Hospital, said, "The consultant is looking for psychological counseling on the Internet to face many risks. If the person who provides services has received systematic professional training? Do you obtain relevant professional qualifications?有执业资格，咨询师是否有足够的胜任力等都是提供完善心理服务的基本条件。” 在以往的接诊中她曾遇到咨询方告诉她，某机构的咨询师对咨询方因未按照The way he proposed to change and adopt words to suppress, the consultant stated that he had suffered a huge "secondary damage" in the consultation. "If it is a professional consultant to provide services, it will largely avoid the risks caused by irregular operations.

Xiao Jinsong, chief physician of the Department of Neuroscience and Psychology of Wuhan University Zhongnan Hospital, introduced, "Emotional Consultation is a special consumption. Is there any output from person to person? It will also be different. But to be alert to the way the other party uses a ticket, and collect a lot of costs of consultation at one time, this is an irregular market behavior. "Xiao Jinsong said that it is recommended that everyone go to a special psychological counseling agency and hospital psychological clinic for psychological clinic for psychological clinic for psychological clinics for psychological clinics. Scientific assessment.

In response to the "refund difficulty" phenomenon of emotional counseling due to the terms of contract terms, Liao Jianxun, a senior partner of Guangdong Guoding Law Firm, said that such disputes are mainly within the scope of contract disputes. The emotional consulting service contract clearly stipulates that the effect varies from person to person. If it fails to achieve the expected effect as the reason for refund, it cannot apply for refund on the grounds of effect. "But if the other party has false propaganda, false commitments, and serious irresponsibility during the service process, it has no effect. The dedication to the dedication. "Lawyer: Refine the charging standard, and call the police immediately if it is wrong

Liang Yingzhen, a partner of Taihe Thai (Guangzhou) Law Firm and Deputy Secretary -General of the Guangdong Law Association's Marriage and Family Commission, suggested that when encountering emotional, psychological, and mental problems, they can seek formal psychological counselor, psychological counseling agency, psychological psychological psychology, and psychological psychology. The help of medical institutions will reduce the so -called emotional consultant on the Internet to avoid being deceived. "You can also read more psychological books, learn psychological courses, and communicate with relatives and friends to relieve your emotions."

Liang Yingzhen suggested that when choosing to pay for psychological counseling and emotional consultation, first sign a written consultation contract to clarify the cost of consultation, such as how to charge for the consultant to the consultant in detail. "In addition, consumers are advised to sign contracts with qualified psychological counselors and medical institutions to avoid signing contracts with individuals. When paying for consultation fees, they should also pay for public accounts to avoid transferring directly to personal accounts." After being deceived, if consumers have written contracts and service providers' identity information, they can file a civil lawsuit to the court and ask the other party to refund. If there is no written contract or the identity information of the service provider is fraudulent, it may be suspected of fraud crime or directly alarm.

Wen, Tu/Guangzhou Daily · Xinhua City Reporter: Yang Chaolu Guangzhou Daily · Xinhuacheng Editor: Peng Wenqiang

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