Jinan Huaiyin District Innovation and launched the provincial and municipal integrated civic service center

Reporter Zhao Zhuoqi Correspondent Zhong Pingping

"It's so convenient. I actually handled the business of Binzhou Branch in Jinan and received a license printed by Zouping's Administrative Examination and Approval Service Bureau." Recently, Mr. Ren Ren, the head of Binzhou Branch of a business enterprise in Jinan in Jinan The provincial and municipal integrated civic service center in the Yin District completed a "cross -domain running" business and received a business license.

Highlight depth and breadth

Innovate the "small window" to realize the "big service" function

In order to further implement the reform requirements of "Internet+Government Services", continuously expand the scope of radiation in the "cross -domain running" of government services and promote the high -quality development of the Yellow River Basin economy. Under the guidance, relying on the location advantage of the "Qilu Portal" transportation hub and the advantages of the "Beijing -Shanghai Fair" regional comprehensive service platform, innovate and create the "7 × 24" provincial and city -area integrated citizen service center to provide enterprises and the masses with full The process is integrated online and offline services, and strives to create a government service "Qilu Window".

In accordance with the relevant requirements of the Municipal Party Committee and Municipal Government on the "Complete Office of the Quancheng", we will continue to deepen the system's innovation process and start, start with the depth and breadth of government services, and comprehensively improve the effectiveness of the "Qilu Window" government service efficiency.

Focus on building a three -level collaborative linkage mechanism. Interconnected and closely collaborated with relevant provincial and municipal departments, from the information collection of application materials, standardized preliminary review links to the process of transfer matters, and various departments, the information sharing and business collaboration of various levels, the "full coverage, matters, matters, matters, matters, matters, matters, matters, matters The provincial and municipal integrated government service "One Netcom Office" Huaiyin New Portal with full -caliber and service omni -channel.

Comprehensively realize two full coverage of "cross -domain running". Leading with the provincial capital economic circle, 59 districts and counties of 6 prefecture -level cities in 6 prefecture -level cities in 6 prefecture -level cities in the 6 districts and counties of Tai'an, Liaocheng, Texas, Zibo, Binzhou, and Dongying have signed the "1+6 Cross -domain Operation" of the Provincial Capital Economic Circle (Yellow River Basin). Framework Agreement "1+6 provincial capital economic circle" district and county coverage. With the main line of the Yellow River Basin in the province, it has carried out negotiation negotiation, co -construction, sharing, and signing agreement with 23 districts and counties such as Dongming, Tancheng, and Kenli. Since the signing of the agreement, the provincial and municipal integrated civic service center has handled 19 "cross -domain general management" business licenses.

Surrounded by "four key points" promotion matters. Combined with the needs of Jinan International Medical Science Center, central enterprise headquarters city, Beijing -Shanghai Association living room industry needs, and service needs of passengers and surrounding citizens, with the support of the Municipal Administration for Administration and Approval Service, 17 provincial and municipal matters are selected to provide the help of the agency to do the agency. In the model to enter the center, select 25 county -level high -frequency matters to enter the center, covering a total of provinces and cities such as enterprises' establishment, medical device, food management, private non -enterprise units, travel agency establishment, investment project filing, tax invoices, social security and medical insurance and other provinces Third -level enterprise -related enterprises are more than 800 government services.

Highlight height and speed

Improve the quality of the "Smart Station" service with "digital+technology"

Taking digital government affairs and smart approval as the starting point, make full use of information technologies such as big data, cloud computing, and artificial intelligence, and continuously improve the quality of "smart posts" services through intelligent devices and self -service terminals.

Invest in the Digital Smart Micro Hall. Equipped with 2 wisdom departments including visual consulting, counseling, remote assistance, material mailing, service evaluation, etc., with the "one -on -one cloud seat" service method, providing remote face -to -face "service" service that does not meet, non -contact, and cloud approval The pavilion window "service," handle hands "guidance, and" remote assistance "handling, realizing the people who do things, especially those who do not understand the business, can connect to the" cloud seat "nearby. The government service hall moved to "cloud".

Introduce smart virtual guidance. Introduce virtual guidance Huaiyin Government Service Brand Cartoon Character Logic- "Huai Xiaohua", integrates human -computer interaction technologies such as phonetic recognition, semantic understanding, intelligent reasoning, and can provide intelligent consultation for companies and the masses who come to work through intelligent voice recognition , Information push and other services.

Equipped with a self -service terminal. Equipped with 6 government -service self -service equipment including real estate, social security, commercial registration, and government services. Five tax self -service equipment containing invoices and invoices such as invoices, invoices and other functions can handle business licenses, social security and medical insurance, real estate query, VAT, VAT, Special tickets and other businesses.

Application of visualization of government affairs screens. Configure a large -scale LED screen, relying on the market subject situation analysis system, you can obtain the relocation and data from enterprises at any time to provide a basis for leadership decision -making. Release information such as various types of benefits, service measures, and data running data,

Provide various data and policy references for companies and masses who come to work.

Create a safe and secure hall environment. The citizen service center adopts intelligent management model. Enterprises and the masses can directly enter the identity card and face at any time. The process of recording the whole process to really achieve "7 × 24 hours" at any time and safely.

Highlight strength and temperature

Practical innovation to build government service brands

Adhere to the work concept of "approval is service, service creation value, innovation leads breakthrough", continue to deepen process re -construction, and innovate new government affairs brands with the characteristics of Huaiyin.

Vigorously implement "a little action". Wide extensive mobilization of the masses, organ personnel, and street staff to actively provide suggestions and suggestions from the hall environment, convenience measures, window settings, etc., and promote all personnel to "liberate the mind again, be more solid in style, learn a little bit, innovate a little more, and often a little more, and often a little more innovative. The standards are improved a little, the implementation is a bit more rapid, the service is more accurate, and the every day improves. " Since July, more than 100 suggestions and suggestions have been received, and they have been optimized one by one to solidly implement the task implementation. Recently, the organization has been organized for a weekly "a little action" discussion activity, further improves the mechanism such as closed -loop management, prize and punishment, and comprehensively consolidating the foundation of Qilu's first -class service level.

Newly create a "Huai Xiaohua" brand. With the "Full‘ Huai ’Wanca’ as “Yin” as a special party building brand, it has created a new “Huai Xiaohua” government service brand. Equipped with the service personnel of the citizenship center, establish the "five -star" service standard, set up the "one -on -one" on -site guidance of the help of the office area, set up the help team's door -to -door service to help the masses and enterprises complete the forms of formulating, online declaration, and electronic file uploading Wait for online operations to provide "zero distance" gang for intimate services for enterprises and the masses. On August 18 this year, Shandong Shangzheng Culture Technology Co., Ltd.'s stock reform project, "Huai Xiaohua" will help you arrange a special person to help the enterprise to complete the "one of the" one Dragon "handling, efficient, accurate, and pragmatic work style has won praise from the company.

Actively build the "Zhihui Director" Lianxin Bridge. Guided by the needs of the masses, set up an online call customer service team including 10 "responding" 31 "hosting" 1 "supervision", providing the "intelligent+manual" pre -doubt service service that responded at any time. Sort out 928 items of 29 departments (units) and 16 street offices in the district, and enterprises and the masses can declare online consultation, policy basis, and application processes according to demand. Since its opening in 2019, 7,579 knowledge bases have been uploaded, 18045 are online artificial consultation, and 53,468 intelligent inquiries, and the service process and processing results are 100%dual for 3 consecutive years.

Explore the construction enterprise services. Optimize the enterprise service integration system, establish an enterprise service team, and "diagnose the pulse" according to the needs of the enterprise to provide enterprises within the scope of the central enterprise city and the international medical center. Investment in construction, medical treatment, tax registration, social security and medical insurance, and no property to solve the problems of what companies do, find out, and when to do. In conjunction with relevant departments and streets, we explore the establishment of five major mechanisms: the establishment of an enterprise's movement, the selection mechanism, the conservation mechanism, the early warning mechanism, and the complement mechanism. Since the beginning of this year, Yishang Center has focused on corporate needs, and has carried out five "government -enterprise concentric salons" activities, joined hands with the establishment of Yichang environmental activities, and sent policies and services to enterprises.

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