Have you canceled the order by the online car driver?The reporter's unannounced visits revealed the "hidden love" behind

"Hey, I'm sorry, my car is broken, can you cancel the order?" "Hello, my car just encountered a traffic accident on the road. Are you familiar with it? Have you heard it? When you cancel your order, do you feel like crying without tears in your heart? The emergence of online ride -hailing has greatly improved the convenience of people taxis. The driver can no longer "pick passengers" and "pick orders". We no longer have to recruit half an hour in the rain on the rainy days, but we can't beat a one Taxi. But there are some new problems. For example, the car that is easy to hit by it was informed by the driver. At this time, can you only have no choice but to cancel the order? not necessarily. After a few days of an unannounced investigation, the reporter "revealed" the "hidden love" behind the "revealing" orders, and how we should cope with this situation.

Passenger complaints: Early peak rushing to send children to school, but orders are often canceled

Mr. Liu, a citizen, reported the kindergarten near the unit: "I can basically pick up the child every day, but this time happened to be on a business trip for a week. It is not easy to take a taxi in the early peak, but it is often called for ten minutes. It is easy to call a car, but it is inexplicably canceled.

"From Hexi to Qinhuai, although it was a bit blocked on the road, it was not blocked to the extent like Xinjiekou. I ca n’t come to anything. "In the case of this situation, I really collapsed, but there was no way. I ca n’t come. I can only cancel it." There are many passengers like Mr. Liu. Some took their children to wait for half an hour in the umbrella under the gates of the park. It was easy to get a car, but they were canceled; wait. In the case of the cancellation of the order, most people choose to "forget".

Reporter visits: The driver said that his car was blocked, but there was no

In the early peak, the reporter made a online car ride in Hexi. The order showed that there was still 5 minutes from the reporter, but the reporter waited for 10 minutes at the boarding point. The positioning showed that the driver was still in place and did not drive over. The driver called and said that his car was blocked by another car in a community. If he could not come out, please cancel the order.

The reporter told the driver that it could be canceled, but it would report the matter to the customer service, and asked the driver to keep evidence for the customer service. After canceling the order, the reporter reported to the platform customer service and informed the platform that he wanted to know if the car was blocked. After a while, the platform informed reporters that the car was not blocked on the road, but he did not want to pick up the reporter's order, and the platform had punished the driver.

Last weekend, the reporter took a taxi in a shopping mall in Yuhuatai District, Nanjing to Hexi. It is reasonable to say that there are no night peaks at four or five pm on Saturday, but after waiting for ten minutes, the driver said that his car and other others were elsewhere. The car has a touch of rubbing, and the dispute is to be dealt with. The reporter informed the driver that after he would report to the platform, the driver said that he could come to pick up. However, the reporter later verified whether the car was rubbed to the platform. As a result, the driver said that the driver said.

Unannounced visits to reveal

The driver said that there are at least five methods to cancel orders

In unannounced visits, many drivers told reporters that there are many ways to cancel passenger orders. A driver of an online ride -hailing driver told reporters that at least five ways can cancel passengers' orders.

"The first is that the driver is driving to the destination. After five minutes, you can be canceled without responsibility." So the driver can drive nearby, the passenger can not find the car, and the driver "cannot find" the passenger. , Automatically cancel.

"The second is that many platforms will have the opportunity to cancel the driver for receiving orders for free. For example, there is no responsibility to cancel once a day, drunk passengers can not pick up, passengers who do not wear masks during the epidemic can not pick up, etc." So take over. After the order you don't want to pick up, the driver can click the passenger "drunk", or other options to cancel it without responsibility.

"This way of cancellation is to upload photos. Passengers obviously wore masks. How did you upload photos to prove that he didn't wear it?" The reporter asked.

"This is simple, as long as you just take a few passengers who don't wear a mask on the road. Or take a few drunk people at the door of the hotel." The driver answered.

Then, the reporter learned that the third method was near the place of appointment. The driver could turn on the mobile phone "flight mode". When the passenger kept it, drove away directly. After five minutes of opening, the mobile phone was opened. If the platform is questioned, it can be said that there is no signal or a problem with the platform; the fourth way is to tell the passengers that the passengers cannot refuse to tell the passengers "can't come", such as "the car is broken", which is also the best way to use it. Because passengers cancel, the driver is not responsible; the fifth way is to use some plug -in, but in case of this method, the risk of the title is the risk of the title.

The driver "picks up" has "suffering". The platform said that it will strengthen supervision

"Drivers generally pick orders at the morning peak 7: 00-9: 00, and the evening peak at 4:30-7: 00 in the afternoon." Industry insiders told reporters that there are generally several situations for drivers "picking orders". Drive at the airport, and no one is delivered to the town of Luoshui and Lukou. Because the water is in the opposite direction of the city, once it goes, it is likely to put it back to the airport for 20 kilometers. Drivers often have three or four at the airport. In hour, the parking fee plus the time, everyone wants to pick up an order to go to the urban area, Pukou or Xianlin. "" In addition, the driver's picking order is also related to the rules of the platform. For example With rewards, everyone will want to pick up some short -distance orders and get 8 orders for rewards. "However, people in the industry also admit that many drivers are" picking ". The reasons for the passengers to cancel the list. "In fact, this business will be known for a long time. The last thing that can earn money is a solid sports car. The platform will not always push it to you. A bad list, the next platform will push you a good order. If you have a high degree of praise, the platform will increase the chance of promoting you. ","

The reporter learned that many platforms in Nanjing have also modified the rules on the problem of canceling the order, such as canceling the content that "drunk passengers" without liability cancellation. In addition, various platforms stated in the interview that if the order needs to be canceled, it can be communicated with the platform customer service, and the platform will be retrieved by the platform to verify. If the driver induces passengers to cancel the order, the platform will punish the driver and compensate the passengers. Each platform also stated that it will strengthen supervision. (Yangzi Evening News/Zi Niu Journalist Xu Yuanyuan)

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