Promote consumption confidence to protect consumption safety

The reporter learned from the "2022 Consumer Rights Protection Work" press conference organized by the Press Office of the People's Government of Langfang City on September 19 that since this year, the city's market supervision departments and the Consumer Protection Commission at all levels are resolving consumer disputes, and consumer disputes, and consumer disputes, and consumer disputes. It has done a lot of work in boosting consumption confidence and guarding consumption safety, and strives to solve the people's worries, troubles, and worries, and make new progress in various tasks.

Focus at restless creation

Boost consumption confidence

Focusing on the theme of "rest assured consumption creation", the city actively organizes large -scale shopping malls, supermarkets, building materials and other offline physical stores to carry out a "seven -day offline no reason to return" commitment. Strengthen education guidance and advocate rational consumption. Focusing on the theme of the year of consumer protection for "proper consumption fairness", it guides consumers to scientific, rational, civilized, and green consumption. Widely publicized theme public welfare promotional videos and the results of the rights of power in 2021; the knowledge of consumer rights protection laws and regulations has awards, and the knowledge of consumer consumer power, epidemic prevention and control, laws and regulations knowledge is popularized to the majority of consumers; The win -win goal of good products has been promoted and high -quality economic development, and organized 14 times of various consumer experience activities in the city; relying on new media, publishing more than 100 initiatives, consumer warnings, 24 typical cases of consumer rights protection 202,000, more than 70 laws of law popularization activities, and distributed more than 10,000 propaganda materials.

Strengthen the construction of "three stations" and extend the tentacles of the power. Relying on insurance, food safety, decoration, hairdressing, beauty, catering, furniture, alcohol, and advertising 8 industry associations (chambers of commerce), the "Consumer Complaint Liaison Station" is established, covering more than 700 member companies. 95 "consumer rights protection service stations" were established at key enterprises, covering more than 200 chain companies and outlets. Relying on the community, consumer rights protection volunteers are recruited throughout the city, and 17 "consumer rights protection volunteer service stations" are established. The migration of the solution of consumer disputes has been achieved, and consumers have been continuously enhanced the sense of gain, happiness, and security of consumers.

Strengthen social supervision and improve the consumer environment. Focusing on the focus of social attention, targeted supervision and precise supervision are implemented. Organize the survey of network consumption satisfaction to promote the healthy and orderly development of the online consumer market; carry out a waste of consumption survey of catering and guide the public to develop good dining habits.

Focus on epidemic prevention and control

Guardian consumption safety

In the first quarter, the city's market supervision system took the prevention and control of the epidemic as the primary task, pragmatic measures, and resolutely guarded the safety of consumption during the prevention and control of the city's epidemic. Persist in stabilizing prices and guaranteeing supply. Start the emergency response as soon as possible, and timely remind the media to warn in a timely manner, and severely investigate and deal with price illegal acts. At the same time, in order to ensure the supply of the market, the Public Security Bureau, the Municipal Traffic Police Detachment, and the Municipal Transportation Bureau were actively coordinated to issue 150 special vehicle permits for the North Farmers Market of the Northern Fangs District of the Anti -District District to ensure that the wholesale market such as the Vegetable Agricultural and Sideline products wholesale market in Guangyang District The unit issued 516 special passes. Effectively ensure the demand for 80%of the fruits and vegetables and eggs in urban areas; strengthen food and drug supervision and inspection to ensure food and drug safety. Give full play to the monitoring role of pharmacy whistle, full -chain supervision vaccine, and strictly control medical equipment. Focusing on key foods, investigating hidden dangers of risks, strict cold chain food, catering food, edible agricultural products control and control. Highlight the key areas, build a safe barrier, keep an eye on imported items, check the number of imported goods 658 batches, and the disinfection rate is 100%; keep an eye on key parts and strengthen the supervision Transaction behavior; strengthen network consumption security. Check the network trading platform in the area online, and check the cumulative 23,905 people in various types of network operations. A total of 26 cases of illegal cases related to online transactions were investigated and dealt with. Administrative interviews were conducted on the irregular business behavior of the online trading platform, and some platform functions that infringed consumer rights and interests were removed.

Focus on people's livelihood

Maintain market and consumption order

Unblocked complaints and reporting channels to protect consumer rights. Implementing artificial services for 365 days of 365 days throughout the year, special persons on duty during each holiday to ensure that complaints report the hotline of the hotline all -weather, and establish and improve the institutional mechanism of the cases of difficult complaints and reporting cases, work urging supervision, 12315 complaint report work specifications, and continuously promote consumer power rights rights rights. The work of direct vehicles will effectively strengthen the construction of the 12315 system, and strive to create a pragmatic and efficient "serving the people" hotline. As of now, the city's 12315 platform has received a total of 87,519 information. Among them, 56204 consultations, 22,364 complaints, and 8,951 reports, complaint reports were 99.7%on time, complaint reports were 99.2%on time, and a total of about 4.17 million yuan in economic losses for consumers.

Strengthen the safety of food and drugs, and special rectification guarantee bottom line safety. Organize the special operation of "under the bottom line, investigation of hidden dangers, and security", and the completion rate of problem disposal was 99.3%. Strengthen drug production supervision and carry out a number of drug supervision and inspection. Strengthen medical device supervision, check 1621 medical device business enterprises and 392 medical institutions. Complete 43 batches of provincial draws, and 11 batches of national drawing tasks. Promote the special rectification of the purchase of cosmetics operation links, and the special operation of the "clean nets online and offline", and complete 157 batches of cosmetics sampling inspections.

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