Guonet Blessing Qing City Power Supply Company Quality Service Ethical Lecture Hall opened class

In order to further improve the level of high -quality service and fulfill social responsibility, on the afternoon of September 16, the National Net Fuqing Power Supply Company officially opened a lecture on a moral lecture hall with the theme of "gaining a customer position to promote service capabilities".

On the same day, Fan Deng read the "Excellent Reader" and the book "Yue Reader" lecturer of the Fuqing Library, Zheng Changhuang, was invited to the company's urban area power supply service center and 13 power supply office managers and liaison officers, and made entitled " How to improve service communication skills from the perspective of customers ".

The teaching teacher closely focused on how to improve the service from the perspective of the customer, and explains the scientific methods and skills of communicating with customers through multiple links such as "body language" and "improvisation". In the classroom, the atmosphere is relaxed and active, the vivid language of the teacher, and the unique teaching style of the teaching teacher deeply attracts everyone present. The scene also adopted the way of interpretation of teaching teaching and interaction.

"Today's moral lecture hall is very good, explaining the teacher is very vivid, and the case is also very close to our daily work with our customers!" Said Chen Kaixi, an employee of Yinxi Power Supply Institute participating in the training, said, "Real service, It is not a slogan, nor is it the enthusiasm that stays on the surface. Only by customer -centric, we can consider the consciousness of the customer, and consciously improve the quality of service to a whole new realm can the service level be effectively improved. "

(Correspondent: Chen Tianyu Wu Yan)

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